JoVE

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage. • Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. • Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. • Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources. • Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

• Lead the North America regional sales team of 9 Account Executives to consistently meet & exceed assigned revenue targets. • Strategically direct and oversee the sales activities, closely tracking pipeline health and deal progression to drive revenue growth. • Recruit, mentor, and develop sales talent to grow and expand the subscriptions of JoVE’s education and science research video titles. • Define, implement, and monitor key performance indicators (KPIs) for the sales team, regularly assessing progress and making adjustments to ensure success. • Analyze buyer and influencer motivations, competitive dynamics, and the sales cycle to prioritize and refine sales strategies. • Collaborate with marketing, customer success, and other teams to ensure alignment of sales efforts with company objectives and goals. • Successfully plan and manage renewal projects with existing clients.

Role Description The Protocol Integrator position is part of a collaborative IT team that is responsible for publishing JoVE's latest science articles to the web. - Prepare science manuscripts in Microsoft Word, including converting from .doc to .docx and removing formatting errors - Transfer all manuscript text into our digital publication tools to prepare them for release - Add appropriate HTML and CSS tags to manuscripts, so that the articles are properly displayed on the web - Cross-check author information, institution information and references for errors - Work with character entities, especially science related Greek characters, and be sure they display properly - Format, validate and correct XML versions of manuscripts, so that they can be submitted to PubMed Central, an online database of scientific abstracts and references - Prepare graphics used in manuscripts so that they are properly sized and displayed on the web Qualifications - A Bachelor’s degree - Experience working with HTML and CSS is preferred, including working with nested lists, tables, and inline/block elements - An understanding of XML structure and usage is required - Experience using basic image editing and formatting techniques - Knowledge of HTML entities, mathematical notations and Greek characters is preferred - Strong interpersonal, verbal, and written communication skills - Excellent customer service skills - Quick learner, with effective problem-solving skills, and ability to find solutions to new and complex issues - Detail oriented, organized, and able to keep track of multiple projects and issues independently - Experience with the Microsoft Office environment - Experience working in a team-oriented, collaborative environment Benefits - A competitive compensation package - You will make a direct impact in accelerating science research and education - Opportunity to work with global teams and in an environment that promotes innovation and collaboration - Our strong promotion from within culture draws a clear path to advance your career with us

● Lead and develop a global team of 40+ Customer Success Managers, Team Leaders and Specialists across multiple regions. ● Own global renewal performance of our research and education subscriptions, with a target renewal rate exceeding 95%. ● Build processes, KPIs, dashboards, and operational workflows that enable predictable renewal and expansion performance. ● Drive user adoption by increasing high-quality integrations across undergraduate courses. ● Develop scalable customer success programs that increase engagement, product usage, and long-term customer value. ● Identify opportunities to improve customer journeys through automation, segmentation, AI, and data-driven decision making. ● Partner closely with Sales, Marketing, Product, and Revenue Operations to improve outcomes throughout the customer lifecycle. ● Coach managers and develop future leaders within the Customer Success organization.

Role Description The Senior Director of Customer Success will lead a global Customer Success organization responsible for maximizing customer retention, driving product adoption, and expanding existing customer relationships through upgrades and cross-sell opportunities. Reporting to the VP of Growth & Customer Success, the priority for this role will be to increase renewal rates by executing a scalable Customer Success strategy centered on product adoption, course integrations, and customer engagement. Responsibilities - Lead and develop a global team of 40+ Customer Success Managers, Team Leaders and Specialists across multiple regions. - Own global renewal performance of our research and education subscriptions, with a target renewal rate exceeding 95%. - Build processes, KPIs, dashboards, and operational workflows that enable predictable renewal and expansion performance. - Drive user adoption by increasing high-quality integrations across undergraduate courses. - Develop scalable customer success programs that increase engagement, product usage, and long-term customer value. - Identify opportunities to improve customer journeys through automation, segmentation, AI, and data-driven decision making. - Partner closely with Sales, Marketing, Product, and Revenue Operations to improve outcomes throughout the customer lifecycle. - Coach managers and develop future leaders within the Customer Success organization. Qualifications - 10+ years of experience in Customer Success, Account Management, Sales or a related customer-facing commercial leadership role. - 5+ years of management experience, leading teams of 20+. - Proven success leading global Customer Success organizations in SaaS, EdTech, or scientific publishing. - Demonstrated track record of improving renewal rates while driving expansion and cross-sell revenue. - Strong commercial mindset with ownership of retention, expansion, and customer growth metrics. - Proven ability to build a high-performance culture through rigorous performance management, goal setting, coaching, accountability, and talent development. - Deep understanding of customer health, adoption strategies, lifecycle management, and customer success best practices. - Experience partnering cross-functionally with Sales, Marketing, Product, and Operations to achieve shared business objectives. - Highly analytical, with the ability to leverage customer and business data to drive strategic decisions and operational excellence. - Experience with Salesforce and Hubspot is preferred. Benefits - A competitive compensation package. - We’re fully remote! - You will make a direct impact in accelerating science research and education. - Opportunity to work with global teams and in an environment that promotes innovation and collaboration. - Our strong promotion from within culture draws a clear path to advance your career with us.

- Own full sales cycle, from prospecting to close. Meet or exceed new business targets. - Present the product online and in-person, to researchers, teaching faculty and academic librarians. - Proactively build & maintain pipeline through active outreach via emails, calls and in-person meetings. - Analyze trends and make data-driven decisions based on priorities in your work. - Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team projects and campaigns. - Attend trade shows and participate in other marketing activities.

Role Description We are looking for dedicated sales professionals in Brazil to drive the adoption of JoVE products at universities and colleges. An ideal candidate is a result-oriented achiever and strives to succeed and grow with the company. If you're eager to advance your career in sales and grow with a dynamic team, this is the perfect opportunity for you. - Own full sales cycle, from prospecting to close. Meet or exceed new business targets. - Present the product online and in-person, to researchers, teaching faculty and academic librarians. - Proactively build & maintain pipeline through active outreach via emails, calls and in-person meetings. - Analyze trends and make data-driven decisions based on priorities in your work. - Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team projects and campaigns. - Attend trade shows and participate in other marketing activities. Qualifications - A Bachelor's degree. - 3+ years of experience in sales, preferably in EdTech, STEM Publishing or SaaS. - Proven ability to acquire new customers and grow existing accounts in a fast-paced, results-driven environment. - Excellent communication, presentation, and negotiation skills in-person and online. - Experienced with Salesforce or similar platforms. - Self-motivated, results-oriented, and willing to learn new skills. - Located in Brazil. - Fluent Portuguese. Benefits - You can expect compensation packages competitively placed within the local market. - You will make a direct impact in accelerating science research and in improving student learning in science education. - Opportunity to work with global teams and in an environment that promotes innovation and collaboration. - Our strong promotion from within culture draws a clear path to advance your career with us.

• Own the full sales cycle, from prospecting to close, building on our strong presence in DACH and driving growth in the region. • Meet or exceed new business sales goals. • Drive pipeline generation and rigorously progress opportunities through the sales cycle to achieve quarterly sales targets. • Conduct proactive daily outreach and schedule high-quality meetings and product demos to generate and qualify new business opportunities. • Present the product, online and in-person, to researchers, teaching faculty, and academic librarians. • Leverage industry trends and market insights to develop actionable account strategies that drive sales performance. • Work effectively with other team members to deliver on sales targets, team projects, and campaigns. • Attend trade shows and participate in other marketing activities.

• Develop detailed scientific scripts and storyboards using AI assisted workflows for our educational videos on research protocols. • Capture and accurately convey the scientific concepts underlying key experimental steps, ensuring the scripts and storyboard follow the experimental flow. • Work with professional animators, providing clear guidance and feedback to ensure the visual representation aligns with the script.

Role Description We seek a creative Content Creator to join our team and produce content for research-focused educational animated videos in Biological Sciences. This position is ideal for science enthusiasts passionate about creating engaging and informative scientific videos tailored to scientists, researchers, and graduate students. - Develop detailed scientific scripts and storyboards using AI assisted workflows for our educational videos on research protocols. - Capture and accurately convey the scientific concepts underlying key experimental steps, ensuring the scripts and storyboard follow the experimental flow. - Work with professional animators, providing clear guidance and feedback to ensure the visual representation aligns with the script. Qualifications - Ph.D. in Biological Sciences or a relevant discipline. - Mandatory wet lab experience in biological research, with expertise in in vitro testing and cell-based assays. - Experience in working with pre-clinical animal models. - Ability to quickly comprehend and interpret scientific concepts and experimental protocols from a wide range of research publications across various disciplines within the Biological Sciences. - Demonstrated enthusiasm for conveying scientific concepts through creative means. - Proficiency in written communication skills, with a focus on US-English language standards. - Proficiency in Microsoft PowerPoint and familiarity with Google Docs is a plus. - Ability to meet deadlines while multitasking and adapting to evolving business requirements. Benefits - Competitive salary and benefit package within the local market. - Direct impact in accelerating science research and improving student learning in science education. - Opportunity to work in an environment that promotes innovation and collaboration. - Strong promotion from within culture that draws a clear path to advance your career.