JOOR

• Own, manage, drive, test, and support the complete integration lifecycle with clients and strategic partners (ERP/POS systems). • Utilize knowledge of platform database intricacies and data flow to proactively identify and resolve complex data exchange obstacles and anomalies. • Maintain detailed project plans, manage scope, track progress, and mitigate technical risks to ensure projects meet deadlines and quality standards. • Serve as the client's single point of contact for all technical, scope, and timeline-related topics throughout the entire project lifecycle. • Maintain strong professional relationships with third-party vendors and external technical teams for ongoing data exchange operations. • Maintain comprehensive, high-quality documentation for projects, specifications, and internal processes. • Serve as a technical subject matter expert for the Sales and Customer Success teams, consulting with prospective and active clients on their integration requirements and defining feasible implementation strategies.

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption • Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance • Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward • Drive increased engagement for new and existing customers • Strategize and identify how the team can increase renewal rates and keep our churn rate near zero • Strategically expand our revenue in accounts through cross-sell and upsell • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores • Drive new business growth through greater advocacy and reference ability

• Define and execute JOOR’s analytics strategy, aligning it directly with company goals, product roadmaps, and revenue targets. • Mentor, and lead the analytics and data engineering team. • Collaborate with Product and Engineering to integrate analytical models and insights directly into the JOOR platform. • Oversee the development of executive dashboards, KPI tracking, and automated reporting systems to give stakeholders clear visibility into business health (GMV, user engagement, retention). • Champion data integrity. Lead the team to define a scalable data architecture, accurate pipelines, and stringent data governance protocols. • Translate complex data findings into clear, strategic recommendations for non-technical stakeholders.

• Lead end-to-end design for a product area- from discovery and concept to delivery and iteration. • Work in product trios (Product, Engineering, Design) to define problems, validate opportunities, and shape product strategy. • Modernize legacy platform experiences by simplifying complex workflows and designing scalable, modular solutions. • Use data, user research, and business insights to prioritize impact and ensure alignment with company strategy. • Partner with engineers to ensure high-quality implementation and advocate for design excellence in execution. • Contribute to and evolve our design system, ensuring consistency and usability across the platform. • Mentor junior designers and contribute to team rituals and design culture.

• Design, build and maintain the internal platform that enables engineering teams to develop, deploy and operate software with confidence and autonomy. • Improve and make enhancements to our platform infrastructure using Terraform, Helm and Kubernetes. • Build and evolve self-service tooling and abstractions that reduce friction for developers and increase their productivity. • Treat the platform as an internal product — contribute to quarterly roadmaps, gather developer feedback, and drive adoption. • Collaborate closely with engineering teams to understand business logic and translate that context into better-informed infrastructure decisions. • Continually improve development workflows, contributing to engineering effectiveness across the organization. • Provide solutions to scale our infrastructure considering performance and maintainability. • Monitor and administer production systems, ensuring 100% observability. • Participate in the on-call rotation, responding to incidents and ensuring system reliability outside of business hours, though thanks to our highly stable platform, production calls are rare.

• Qualify leads by learning about each brand's approach to wholesale selling • Work with Demand Generation Marketing team to qualify inbound leads and set appointments for AE’s to conduct live demonstrations of the platform • Prepare for and attend international fashion trade shows with the aim of generating new business • Collaborate with the greater Sales organization to generate new business for the company strategically • Constantly be vigilant in building and moving the pipeline forward • Be an ambassador for the brand