Jiko
Remote Jobs
Jiko is a financial technology company that redefines how money is stored and moved by leveraging U.S. Treasury Bills as its foundation. As the only platform bu
2 Jobs
Customer Support Associate
JikoJiko is a financial technology company that redefines how money is stored and moved by leveraging U.S. Treasury Bills as its foundation. As the only platform bu
• Deliver an exceptional client and partner experience as the primary day to day point of contact for Jiko clients and partners. • Provide timely, high-quality service and guide clients by evaluating, resolving, or escalating issues, and collaborating on and improving support and operational processes. • Support critical account operations (onboarding, account opening, wire transfers, reporting) by working seamlessly with operations, compliance, success and sales teams. • Ensure customer satisfaction by owning issues through resolution and acting as the consistent voice of the customer within Jiko. • Capture and relay client feedback and feature requests to Product and Engineering to drive customer-centric enhancements. • Maximize client understanding and platform adoption through education, enablement, feature workflow guidance, and by contributing to help content development. • Help the team build and scale by analyzing trends, assisting with reporting, and optimizing our systems and workflows.
Sales and Partnerships Associate, Digital Assets
JikoJiko is a financial technology company that redefines how money is stored and moved by leveraging U.S. Treasury Bills as its foundation. As the only platform bu
• Maintain and update Salesforce records, including opportunities, partnership stages, pipeline data, and client inputs to ensure accuracy and visibility • Capture, track, and analyze key financial and sales metrics to support forecasting, pipeline reporting, and sales outcomes • Support partner onboarding workflows, coordinating tasks, documenting milestones, and tracking progress across internal stakeholders • Prepare and deliver reports, dashboards, and summaries that help sales leadership identify trends and opportunities • Join client and partner calls alongside senior team members to take detailed notes, follow up on action items, and enhance relationship continuity • Help develop and maintain partnership documentation, contact lists, integration timelines, and deliverable trackers • Collaborate with Marketing, Product, and Operations to ensure alignment on go-to-market materials, partner requirements, and onboarding communications • Assist with ad-hoc sales operations and process improvements that drive team efficiency and partner success
