Jibble

• Translate (and occasionally write) from English to Dutch content related to time-tracking, such as reviews of HR software, time-tracking law articles, etc. • Produce error-free and quality content that fits the company’s style guidelines.

• Translate articles about Jibble that reflect our brand’s voice • Construct the right SEO strategy • Optimise content according to SEO standards and principles • Produce error-free and quality content that fits the company’s style guidelines • Ensure good website traffic and leads for our products

• Constantly extending and improving the Jibble 2.0 web client using the core technologies stack • Working closely with product managers to implement new features according to the design specifications • Refactoring and improving existing features of the product based on best practices, changing requirements and feedback from QA • Writing unit tests to ensure code robustness and documentation • Exchanging ideas with the design team to improve the user experience • Reviewing your peers’ code to keep our code base clean and extensible

• Improving existing features of the product and work on new features as we continue to scale • Ensuring code quality and standards while meeting deadlines and delivering targets set by the product team • Working closely with product managers and data analysts to improve the overall product, the design team to improve the user experience, and front-end team for design implementation

• Drive the product development life cycle of Jibble (core product) from research phase, usability and feasibility of product features, testing to deployment • Proactively conceive, document and drive the creation of new enhancements based on research, data collection, competitive analysis, market understanding, customer input and feedback from client facing teams • Lead the engineering team, developing written requirements and manage prioritisation • Monitor product success, define, and track KPIs to ensure performance is in line with objectives • Work closely within the QA process to ensure all requirements are being met • Work closely with management team on overall growth strategy and ensure product is in line with vision • Initiate version 2 of the product with a complete redesign of the front-end

• Translate (and occasionally write) from English to Swedish content related to time-tracking, such as reviews of HR software, time-tracking law articles, etc. • Produce error-free and quality content that fits the company’s style guidelines. • Be both creative and analytical.

• Drive Net Revenue Retention (NRR) by owning the expansion strategy for SLG accounts • Identify upsell and cross-sell opportunities to grow ARR within the existing base • Transition from reactive support to proactive success by building repeatable processes, playbooks, and health-scoring models • Design and implement AI-driven workflows to provide personalised, human-like success at scale for self-serve users • Maintain a world-class churn rate by identifying at-risk signals early and implementing robust intervention strategies • Cultivate a base of Super-Users who contribute to case studies, referrals, and product feedback loops • Execute Strategic Account Reviews (QBRs) and success mapping for high-value accounts • Partner with Sales to ensure seamless handoff from closed-won to active-advocate • Identify expansion triggers and lead commercial negotiations for upsells • Deploy AI-powered tools to monitor product usage and trigger automated nudges that drive feature adoption • Recruit, mentor, and lead a high-performing team of Customer Success Managers • Advise on and implement the CS Tech Stack to best achieve the outcomes desired • Act as the Voice of the Customer to the Product team to influence the roadmap