Ipsen USA

• This position is responsible for coverage in IL, WI, MO, IA, MN, ND, SD, NE, CO. • The Sales Engineer is a technical, hands-on outside sales professional. • This position is responsible for selling all Ipsen products and solutions, particularly ICS (aftermarket) categories including engineered components (retrofits), parts and field service. • This role will have a special focus on developing and maintaining profitable relationships while maintaining a professional image of the company. • The Sales Engineer will learn to technically understand vacuum and atmosphere products, develop the market of the territory or products assigned, develop customer and prospective relationships, and meet sales objectives. • This position requires strong communication with the Regional Sales Owners and Regional Service Managers within given territories and the ability to communicate needed resources to help grow the full line of Ipsen offerings. • Technically support customers by evaluating their Ipsen equipment for potential areas of future failure. • Consultative sales approach to present both short term and long-term maintenance and support plans which may include replacement parts, retrofits/upgrades, modernizations and visits from the Ipsen field service team. • Perform professional presentations or demonstrations of company product(s)/service(s) while on-site. • Build and maintain relationships with multiple stakeholders within each account. • Assist in the developing of pricing and sales strategies for market shares and product lines we are emphasizing for growth while providing accurate and detailed information for quotable opportunities. • Assist as requested with orders in process by attending meetings with the customers and facilitating both problem resolution and timely payments. • Emphasize product/service features and benefits, negotiate pricing, discuss credit terms, and prepare sales order forms and/or reports as requested. • Ensure follow-up by passing leads through proper channels with calls to action, dates, complete profile info, sources, etc. • Perform some project management to make sure prospecting to PO is organized. • Actively manage schedule to adequately cover assigned territory in a time-efficient manner. • Maintain accurate records; including sales call reports in Salesforce.com, expense reimbursement forms in Concur, billing invoices, and other documentation. • Assist in developing monthly forecast. • Make front-line assessment of market conditions and advise company Managers and marketing staff of findings. • Build and maintain ongoing awareness of new products and services, competitor activities, and other research.

• Technically support customers by evaluating their Ipsen equipment for potential areas of future failure. • Consultative sales approach to present both short term and long-term maintenance and support plans which may include replacement parts, retrofits/upgrades, modernizations and visits from the Ipsen field service team. • Perform professional presentations or demonstrations of company product(s)/service(s) while on-site. • Build and maintain relationships with multiple stakeholders within each account. • Assist in the developing of pricing and sales strategies for market shares and product lines we are emphasizing for growth while providing accurate and detailed information for quotable opportunities. • Assist as requested with orders in process by attending meetings with the customers and facilitating both problem resolution and timely payments. • Emphasize product/service features and benefits, negotiate pricing, discuss credit terms, and prepare sales order forms and/or reports as requested. • Ensure follow-up by passing leads through proper channels with calls to action, dates, complete profile info, sources, etc. • Perform some project management to make sure prospecting to PO is organized. • Actively manage schedule to adequately cover assigned territory in a time-efficient manner. • Maintain accurate records; including sales call reports in Salesforce.com, expense reimbursement forms in Concur, billing invoices, and other documentation. • Assist in developing monthly forecast. • Make front-line assessment of market conditions and advise company Managers and marketing staff of findings. • Build and maintain ongoing awareness of new products and services, competitor activities, and other research.

• Performs service work assignments as directed by the HUB Lead or Regional Service Manager. • Installs new equipment and repairs existing equipment at customer's facility. • Completes service jobs of heat treatment equipment at the customer site. • Reviews equipment reports and documentation from the customer and other field representatives. • Coordinates problem-solving activities through central support structure. • Accurately and timely records hours worked, job assignments, and submits expense reports. • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. • Works safely and follows all Ipsen safety protocols and policies.

• Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager. • Installs and starts up new equipment, or modifies existing equipment at customer's facility. • Reviews project scope of supply and budget allowance, and work within the allocated parameters. • Executes and identifies technical issues and service jobs of heat treatment equipment at the customer site. • Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults. • Analyzes results and makes recommendations for repair or replacement of faulty components. • Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers. • Identifies and promotes up-/cross-selling potential for services of heat treatment equipment at the customer site. • Functions as first point of contact for customers with existing service contracts. • Plans and schedules service jobs in coordination with the Regional Service Manager. • Accurately and timely records hours worked, job assignments, and submits expense reports. • Documents performed service jobs and records possible warranty claims. • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. • Develops and conducts customer training on the equipment in a safe manner.