Inzinio Engage

Role Description Inizio Engage is seeking a highly motivated Pharmacy Systems Optimization Manager (PrimeRx) to strengthen pharmacy systems operational efficiency, support regulatory compliance, and improve workflow performance across pharmacy services. This role is specifically focused on: - Pharmacy operations systems optimization - Operational workflows - System utilization - Cross-functional processes to improve scalability, efficiency, and service delivery for patients, providers, and pharmaceutical partners The Pharmacy Systems Optimization Manager will lead initiatives that: - Optimize pharmacy operations - Enhance workflow performance - Improve systems utilization - Support continuous process improvement across pharmacy services This position will also be responsible for: - Developing and maintaining pharmacy process documentation - Standard operating procedures (SOPs) - Workflow guides - Training materials that support operational consistency, staff development, and organizational excellence This is your opportunity to join Inizio Engage and make a meaningful impact on pharmacy operations and patient care delivery. Qualifications - Bachelor’s degree in Business Administration or a related discipline required - 3–5 years of experience in pharmacy operations, specialty pharmacy, patient support services, healthcare operations, or process improvement environments required - Strong working knowledge of PrimeRx pharmacy management software required - Demonstrated analytical thinking, organizational ability, and problem-solving capability - Ability to manage multiple priorities in a fast-paced environment - Strong interpersonal and relationship-building skills - Excellent written and verbal communication skills with a strong work ethic - Determined to succeed and contribute in a collaborative environment - Valid driver’s license and clean driving record required - Ability to travel as necessary, including overnight and/or weekend travel - Experience supporting operational excellence, workflow optimization, systems implementation, and cross-functional collaboration preferred Requirements - Lead pharmacy operations process optimization initiatives focused on improving workflow efficiency, systems utilization, operational scalability, service delivery, and overall performance across pharmacy services - Assess pharmacy operational workflows, procedures, and technology platforms to identify inefficiencies, operational gaps, bottlenecks, and opportunities for continuous improvement - Develop, maintain, and update pharmacy standard operating procedures (SOPs), workflow documentation, process maps, training materials, and operational best practices to support consistency, compliance, and staff effectiveness - Serve as a pharmacy systems super user by providing operational support, workflow guidance, troubleshooting assistance, and subject matter expertise for pharmacy operating systems and related technology platforms - Monitor operational performance, service levels, workflow metrics, and patient support activities to ensure timely, accurate, and patient-centered service delivery - Manage and resolve operational escalations related to workflows, systems, patient onboarding, referral progression, therapy initiation, and service-related concerns through cross-functional collaboration and root cause analysis - Leverage operational data, reporting tools, and pharmacy systems to identify trends, measure workflow effectiveness, support strategic decision-making, and recommend data-driven process improvements - Prepare operational reports, dashboards, presentations, and performance summaries for leadership review and ongoing operational planning - Partner with internal stakeholders to improve referral conversion, patient access, therapy initiation timelines, adherence support, and continuity of care through optimized operational workflows - Support operational integration, workflow design, systems optimization, implementation planning, training coordination, and readiness activities for new pharmaceutical products, programs, and operational initiatives - Collaborate with program leadership, implementation teams, pharmacy operations, patient support services, compliance, technology teams, and external partners to ensure operational alignment and effective execution of strategic initiatives - Identify systemic operational or technology-related issues and recommend corrective actions, workflow enhancements, and sustainable process solutions to leadership - Support audit readiness activities and ensure operational processes remain compliant with HIPAA requirements, pharmacy regulations, accreditation standards, organizational policies, and applicable regulatory requirements - Promote a culture of operational excellence, accountability, compliance, continuous improvement, and cross-functional collaboration throughout pharmacy operations - Partner with program leadership, implementation teams, pharmacy operations, and technology stakeholders to plan and execute transitions for existing pharmacy programs, ensuring operational readiness, process consistency, regulatory compliance, and uninterrupted service delivery - Support the health and wellbeing of the team through positive leadership and collaboration - Contribute to employee engagement, retention strategies, professional development, and consistent performance management practices Benefits - Competitive pay that recognizes your experience, expertise, and impact - Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave - Company-paid holidays so you can rest, recharge, and focus on what matters most - Recognition programs, contests, and awards that celebrate your contributions - Continuous growth opportunities through learning, leadership development, and career advancement support - A collaborative culture where your ideas are valued and your work makes a difference

Role Description Works closely with Manager of Project Accounting for Commercial, Patient Solutions, and Medical Affairs business units. Main point of contact for all the project finance/accounting, invoicing, project balance sheet reconciliations, and other ad-hoc financial aspects of the client experience with Inizio Engage. - Responsible for the monthly preparation of client invoices and finance partner with Client Account Directors, Managers, and Coordinators to ensure invoices adhere to Client Contracts, SOW’s, and Change Orders for assigned client accounts. - Coordinate the retention of client MSAs, SOWs, purchase orders, and track billings against purchase orders in business unit playbook. - Develop and manage relationships with team members and clients to identify their needs and recommend potential courses of action in relation to financial matters. - Establish trust and credibility with clients and team members by quickly and accurately responding to their needs, always following up and following through, and delivering quality work. - Collect information quickly and efficiently, distinguishing between relevant and irrelevant information; also notices discrepancies and inconsistencies in information and proactively seeks out information to fill in the gaps. - Prepare and post journal entries in accordance with GAAP/IFRS for revenue recognition, accrued/deferred income, and expense accruals. - Prepare monthly balance sheet reconciliations for the business unit teams assigned along with maintaining monthly, quarterly, and annual project reconciliations for clients. - Manage and own full P&L responsibility for business units assigned. - Improve project financial profitability by analyzing results; monitoring variances; identifying trends and areas for margin improvements. - Prepare monthly & YTD P&L variance summaries with commentary identifying project opportunities or risk. - Responsible for researching and resolving assigned clients’ outstanding & aging A/R collections. - Assist Director of Finance with preparation of annual client budgets and monthly forecast preparation. - Provide support as necessary to internal and external auditors. - Assist pricing proposals for new business opportunities. - Identify process improvement for analysis and other areas and make suggestions for action. - Participate in special projects and perform other duties as assigned. Qualifications - Bachelor Degree required with an emphasis in Accounting, Finance or Business Administration. - Minimum 1-3 years of relevant finance experience. - Experience with billing to contracts and budget estimates and assembling periodic reconciliations to billing. - Strong interpersonal skills in order to work collaboratively across various levels of management within a large, geographically diverse, matrix organization. - Strong organizational and planning skills in order to establish priorities and utilize available resources to meet strict deadlines. - Perform duties with high-level of responsibility and minimal supervision. - Advanced Excel skills (Data Analysis) - (V-Lookup’s, Pivot Tables, etc.). - Experience with Oracle or similar ERP Finance system. - Is driven to accomplish more than is necessary. - Seeks to exceed established standards. - Displays flexibility in adapting to organizational growth and change. - Strong, quality and customer service orientation. - Ability to work to deadlines. - Ability to communicate and work effectively with others. - Ability to establish priorities and work independently. - Ability to handle and resolve recurring problems. Company Description Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. - We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

Role Description The Medical Information Specialist III is a frontline specialist responsible for engaging customers, healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic, and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information. This is your opportunity to join Inizio Engage and represent a top biotechnology company! - Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines. - Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases. - Completely and accurately document all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Inizio, Client, and Federal guidelines and regulations. - Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis. - Conduct literature analysis to respond to unsolicited, off-label inquiries as needed. - Conduct study compliance calls to volunteers enrolled in clinical/medical research trials. - Collect demographic data and disposition for product, sample, and literature fulfillment. - Exchange customer insights and scientific information with partners, as appropriate. - Enroll participants in educational seminars. - Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed. - Identify adverse events and product complaints as outlined by client guidelines. - Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed. - Adhere to all company and client policies and Standard Operating Procedures. - Possess effective organizational skills, including possibly working on multiple projects simultaneously. - Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). - Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project. - Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information, and updates. - Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as needed. - Update and submit resume upon requests for audits. - Other duties as assigned. Qualifications - Current US healthcare professional license: PharmD (Educational preference may be defined by the client). - Provides value and demonstrates Leadership (individual program leadership to determine specifics). - Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy. - Ability to join frequent meetings and calls without disruption or disconnecting. - Excellent verbal, written, and listening communication skills. - Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral. - Competent with a computer, keyboard, and mouse. - Competent with Call Center Telephone Technology. - Pleasant telephone manner and excellent telephonic service skills. - Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas. - Ability to manage complex situations. - Ability to work both independently and within a group setting. - Results oriented, excellent organizational skills, and ability to work cross-functionally. - At least one year of experience in healthcare or pharmaceuticals is strongly preferred. Benefits - Competitive compensation. - Medical, dental, vision, 401(k), life & disability insurance. - Paid time off, maternity and paternity leave. - Employee discounts & exclusive promotions. - Recognition programs, contests, and company-wide awards. - Exceptional, collaborative culture. - Best Places to Work in BioPharma (2022, 2023, & 2025). - Certified Great Place to Work (2022, 2023, 2025).

Business Development Lead will be responsible for identifying, securing, and nurturing business relationships to drive growth and profitability within the Commercial Services specialty area of Inizio Engage. This role involves strategic planning, identifying new business opportunities, working across specialty areas to connect subject matter experts to help solidify opportunities. What’s in it for you?  - Competitive compensation - Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions - Employee discounts & exclusive promotions - Recognition programs, contests, and company-wide awards - Exceptional, collaborative culture - Best Places to Work in BioPharma (2022, 2023, & 2024) - Certified Great Place to Work (2022, 2023, 2025) What you will be doing: - Leverage pre-existing relationships and proactively network to Identify, establish, and expand business engagements. - Interface with leaders within Inizio Engage to further drive growth. - Proactively shape relationship(s) with clients at multiple levels and in multiple functional areas within the client organization in order to identify needs and align with Inizio Engage service offerings. - Track opportunities, coordination, and support during the proposal development process. - Effectively validate, quantify and prioritize new business opportunities. - Keep abreast with progress of sold projects related to satisfactory deliverables, in order to leverage into further growth opportunities. - Establish relationships with commercial leaders in the industry. - Clear understanding of the Inizio Engage service offerings independently and how they work together in order to customize solutions for targeted client. What do you need for this position? - Bachelor’s Degree or equivalent work-related experience. - Advanced knowledge of pharmaceutical, biotech and medical device commercialization needs. - Minimum of 10 years demonstrated successful selling experience in and around the pharmaceutical, biotech and medical device arena (selling service solutions to pharma, biotech and medical device clients preferred). - Additional experience(s) across the pharmaceutical, biotech and medical device space is preferred to better understand the flow of decisions/challenges that exist to improve opportunity spotting to drive growth. - Strong interpersonal and relationship building skills. - Results oriented, resilient and self-sufficient. - Ability to travel up to 50% About Inizio Engage    Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.health/ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Inizio Engage has a long-standing partnership with a worldwide leading pharmaceutical company. We are seeking candidates who bring successful documented sales success and can make an impact quickly in your remote territory. The Virtual Sales Representative will achieve sales and activity targets on assigned territories across primary and specialist care customers and meet all relevant standards as set by Inizio and Regional Sales Manager or Manager, Call Center Operations. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? - Competitive compensation - Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions - Employee discounts & exclusive promotions - Recognition programs, contests, and company-wide awards - Exceptional, collaborative culture - Best Places to Work in BioPharma (2022, 2023, & 2024) - Certified Great Place to Work (2022, 2023, 2025) What will you be doing? - Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals. - Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting). - Demonstrate effectiveness working independently and in team environments. - Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships. - Demonstrate clinical and technical skills. - Adhere to new therapeutic areas and channels of business and adapt to organizational change. - Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders. - Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand. - Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client. - Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client. - Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume. - Maintain call productivity and metrics, which are required by Inizio and the client. - Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives. - Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective. - Maintain the required product expertise including competitive product knowledge. - Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology. - Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program. - Effectively and timely communicate with the Regional Sales Manager, the Client Account Director and Field (as appropriate) on project’s progress. - Create and maintain a positive impression with the Client and the Client’s customers. - Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy. - Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? - Bachelor’s degree required - Must live in CST, PST, or MST time zones - 1 year virtual pharmaceutical sales experience required - Ability to join frequent meetings and calls without disruption or disconnecting - Understanding of specialty drug fulfillment process required - Previous virtual engagement experience required, Veeva Engage experience highly preferred - Some travel is required - Strong work ethic, interpersonal and relationship building skills - Excellent oral and written communication skills - Documented track record of sales success - Must have stable, reliable, high speed home internet. - Must have a designated separate home office space that is quiet and away from distractions About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. To learn more about Inizio Engage, visit us at: https://inizio.health/ We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.