Intertek UK

Role Description We are seeking a proactive and customer-focused Training Specialist to design and deliver high-quality, scalable training programs that enable customers to confidently use our software. This role is critical in driving product adoption, reducing support demand, and enhancing overall customer experience through structured onboarding, ongoing education, and continuous improvement initiatives. The Training Specialist will work cross-functionally with Product, Client Success, and Marketing teams to ensure training content is relevant, impactful, and aligned with customer needs and product evolution. - Reactive Support Training – Drop-in Sessions: - Deliver regular open “drop-in” training sessions for end users - Facilitate ad hoc, customer-specific sessions where required - Capture recurring questions and pain points to inform training content improvements - Proactive Product Education – Webinars: - Partner with Product teams to stay aligned on upcoming releases - Design and deliver feature-focused webinars - Drive engagement and adoption of new features post-release - Customer Onboarding Training – i2i Onboarding: - Schedule and deliver structured onboarding programs for new clients - Tailor onboarding content to customer-specific use cases - Training Content Ownership – i2i Tutorials: - Regularly review and update materials in line with product changes and user feedback - Align content with real customer pain points and common use cases - Collaborate with Product and Marketing to ensure consistency and accuracy - Premium Customer Training – Diamond/Gold Programs: - Design and deliver structured annual training plans for premium customers - Provide tailored sessions including advanced feature training, refreshers, and deep dives - Support customer retention, renewals, and upsell opportunities through targeted enablement - Feedback & Advocacy Loop: - Gather and analyse customer feedback following training sessions - Encourage and capture testimonials, quotes, and success stories - Collaborate with Marketing to support case studies and campaigns - Customer Health & Insight Program: - Support the design and execution of customer health surveys for key accounts - Analyse results to identify risks, training needs, and growth opportunities - Share insights across Product, Marketing, and Customer Success teams Qualifications - Proven experience in Training, Enablement, Customer Success, or similar customer-facing role - Experience delivering virtual and/or in-person training sessions and webinars - Ability to translate complex product features into clear, user-friendly training materials - Excellent communication and presentation skills - Experience working cross-functionally with Product, Marketing, and Client Success teams - Highly organised with the ability to manage multiple workstreams simultaneously - Proficiency in Microsoft Office and training/webinar tools - Experience with SaaS or subscription-based products (preferred) Benefits - Competitive salary/benefits - Development and career opportunities around the Globe - Working in a highly motivated team and dynamic working environment

ABOUT YOU We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing. Required skills and experience: - Experience in restaurant management or QSR auditor experience in EMEA region or globally - Brand standard experience within an international QSR Brand - Attention to detail - Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel) - Excellent Analytical skills - Competent in Power BI - Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities - Good Planning & organisational skills - Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities - Has previous experience with training restaurant teams - Fluent in English is a must ABOUT THE OPPORTUNITY We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world’s largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations. Key activities: - Successful implementation of any new restaurant protocols across multiple EMEA markets - Successful implementation of operations initiatives - Driving improvement in overall restaurant score & sub-metrics - In-depth data analysis trending - Closely working with multiple EMEA markets to drive improvements - Calibration data analysis, and multiple EMEA market meetings - Quality check analysis, trends and data analysis - Restaurant round completion data analysis, and highlights - Failed restaurant data analysis, by type, country - Auditor survey data analysis, by type, country, response rates, and auditor trends - Scoring accuracy of any newly implemented restaurant audit questions - Invoicing analysis - Assist in developing and implementing OPS improvement initiatives - Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues - Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program - Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identify if required - Support with maintaining operations manuals for all brands WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. - Competitive salary/benefits - Development and career opportunities around the Globe - Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.

ABOUT YOU We are looking for someone who has a good level of knowledge and experience in more than one management standard, ideally the core standards of ISO9001, ISO14001, and ISO45001, but we offer comprehensive training and development to help you build your skill set and audit techniques. The role also requires a willingness to travel extensively across the UK and internationally. Required skills and experience: - Lead Auditor with ISO9001, ISO14001 or ISO45001 qualifications is required - Lead Auditor with ISO27001 or ISO27701, ISO22301, ISO50001, ISO42001 qualifications is beneficial, but not essential - Experience within 3rd party auditing - Someone who wants to continue their professional development and widen their technical scope - Someone who enjoys travel and working with a wide range of clients ABOUT THE OPPORTUNITY You will support our clients through their assessment process to achieve ISO standards. You will work with a wide range of clients from small to global brands in different industry sectors, with opportunities to work on-site and remotely. You will take clients through the audit process, and once this is complete, you’ll prepare a report and present your findings. This is a fantastic opportunity to join our market-leading Business Assurance team, focusing on UK & Ireland-based clients, covering a wide range of industries and certifications. Key activities: - Manage a portfolio of clients related to your industry experience while leading audits against nationally and internationally recognised Standards that can include ISO9001, ISO14001, OHSAS45001 and other management system Standards - Work to the relevant procedures defined by Intertek’s Global Management System and associated documentation to meet accreditation requirements (e.g. UKAS) - Use objective evidence gained throughout the audit process to prepare detailed reports in an accurate and concise manner within a defined KPI timescales defined by the Intertek Global Management System procedures - Act as Client Manager for defined key accounts, ensuring coordination of audit programmes and audit teams to provide a consistent approach - Act as part of the team to consistently challenge the status quo and strive to improve the overall performance of the business WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. - Competitive salary/benefits - Development and career opportunities around the Globe - Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.