Integrated Openings Solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced Senior IT Administrator / Coordinator to join our team. This individual will report directly to the Director of Technology and will serve as an internal team lead for IT operations. The Senior IT Coordinator will work directly with our Managed Service Provider and internal IT support team to provide support to our business and our users, serve as the escalation point for complex technical issues, and provide mentorship and guidance to the IT Team. This role combines hands-on technical work with leadership responsibilities, including: - Project oversight - Process improvement - MSP Governance - Providing top-tier customer service to our users The ideal candidate will bring strong technical depth, proven ability to provide high-level customer service, and a track record of leading small teams or serving in a senior individual contributor capacity. This role will play a key part in ensuring IT readiness for integrating newly acquired locations and teams into our standardized technology environment. Qualifications - Strong technical depth in IT systems and administration - Proven ability to provide high-level customer service - Experience leading small teams or serving in a senior individual contributor capacity Requirements - Serve as the internal IT team lead, providing day-to-day direction, coaching, and mentorship to the IT Coordinator - Conduct regular check-ins and provide constructive feedback to support the professional development of junior team members - Establish and refine internal IT workflows, documentation, and standard operating procedures - Act as an escalation point for complex support issues that exceed the IT Coordinator’s scope - Act as the primary liaison between IOS users and the MSP, ensuring tickets are triaged accurately, SLAs are met, and user satisfaction remains high - Monitor ticket queues, SLA compliance, and service quality; escalate trends or gaps to the Director of Technology - Coordinate scheduled maintenance, change requests, and project work between internal stakeholders and the MSP - Participate in regular MSP service reviews and contribute to vendor performance assessments - Support and maintain company cloud-based infrastructure, software systems, and security posture in coordination with the MSP - Ensure the security, stability, and efficiency of all IT systems and databases - Monitor backups, disaster recovery readiness, and data restoration processes

The Billing Specialist plays a pivotal role in overseeing the billing and collection process for projects. This role interacts heavily with internal project managers and sales specialists, and the client/general contractor/owner. The Billing Specialist is a key member of the team, contributing significantly to the financial success of each project. Corporate level SME for billed contract orders. Work closely with internal partners to ensure data and process flow integrity is maintained in the ERP system. Coordinate the completion of pay applications and associated billing and other supporting documents as appropriate. Capture and track metrics for projects in progress. Maintain reporting for contract bonding process. Various other accounting and reporting projects as assigned.