Innerwell

About Innerwell We are on a mission to expand access to world-class behavioral health care by combining standard therapy and psychiatry with innovative care models and deeply personalized support. While we specialize in evidence-based modalities such as ketamine-assisted therapy and EMDR, we are equally committed to providing exceptional general mental health care. As part of our team, you will help build scalable systems that enable thousands of patients to receive high-quality care at accessible costs, transforming mental health outcomes nationwide. Together, we are shaping a future where high-quality mental health care is available to all. Who We Need We are seeking a proactive, patient-centered Care Coordination Specialist to join Innerwell and elevate the quality of care our patients experience every day. This is a hands-on role designed for someone who thrives in complex patient situations. You’ll be on the front lines responding to patient questions, resolving common issues, and supporting day-to-day operations across our platform. You will follow workflows, investigate issues, collaborate with teammates when cases need additional support, and ensure patients feel heard and cared for throughout their journey with Innerwell. This is a meaningful opportunity to support our mission while growing your skills within a fast-moving behavioral health organization. What You'll Do - Resolve complex patient cases: Handle patient tickets in Zendesk, including technical issues, scheduling requests, account questions, access challenges, and care coordination needs. - Deliver exceptional patient support: Communicate with warmth, empathy, and clarity-especially when patients are confused, frustrated, or navigating sensitive care situations. - Investigate and troubleshoot issues: Work through unclear situations by gathering context across systems, identifying root causes, and driving issues to resolution. - Support platform navigation: Help patients understand how to use Innerwell’s tools, including scheduling appointments, accessing care, sending messages, and managing their accounts. - Collaborate cross-functionally: Partner with Support, Clinical Operations, Eligibility, and other internal teams to gather information, remove blockers, and resolve patient issues. - Follow and improve workflows: Use existing SOPs to guide decisions while flagging edge cases, recurring issues, or opportunities to improve documentation and processes. - Maintain clear case documentation: Keep accurate, organized notes in Zendesk and internal systems to ensure smooth handoffs and consistent patient support. - Stay engaged in the support queue: Manage incoming tickets with strong prioritization, organization, and attention to detail to ensure timely patient responses. Who You Are: - Experienced in digital health or healthcare operations: You bring 1–2+ years of experience in patient support, care coordination, healthcare operations, or another patient-facing role, ideally within digital or behavioral health. - Patient-focused communicator: You’re compassionate, clear, and thoughtful in how you communicate, and you know how to help people feel supported during stressful moments. - Analytical troubleshooter: You’re comfortable working through ambiguity, asking clarifying questions, and connecting details to find effective solutions. - Organized and detail-oriented: You maintain accurate notes, follow SOPs consistently, and catch small errors that could impact patient experience. - Comfortable in fast-moving environments: You adapt quickly to new tools, processes, and priorities while managing multiple cases. - Tech-confident and reliable: You’re comfortable using Zendesk (or similar support platforms), EHR systems, and internal tools while following established workflows. - Eager to learn and grow: You’re excited to deepen your understanding of healthcare operations over time, including clinical coordination, eligibility, and insurance basics. Equal Opportunity Our patients come from all backgrounds, and so do we. Innerwell is committed to fostering an inclusive environment that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Recruitment Process - HR Screening - Assessment - Hiring Manager Interview

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Innerwell is seeking a fully-remote, highly collaborative Collaborating Supervisor (MD) who is residing in Georgia to join our growing team. This role is ideal for a psychiatrist who is passionate about the intersection of mental health, innovative treatment modalities like ketamine-assisted therapy, and fostering a supportive environment for psychiatric clinicians. As a Collaborating Psychiatrist, you will play a key role in ensuring the delivery of exceptional patient care while guiding and mentoring a team of psychiatric providers. Your expertise will directly impact the way we care for individuals, helping to expand access to transformative mental health services nationwide. As a fully-remote Collaborating Supervisor (MD) - Georgia, you will collaborate with Innerwell’s psychiatric clinicians and our Chief Medical Officer (CMO) to ensure the seamless implementation of our ketamine therapy protocols, while maintaining the highest standards of client care. Qualifications - Doctor of Medicine (Focus: Psychiatry or Neurology) - Board-certified psychiatrist licensed in Georgia, in good standing - Resides in the state of Georgia - Strong collaboration skills and a team-oriented mindset - Personal or professional experience with altered states of consciousness - Ability to thrive in a fast-paced, remote startup environment Requirements - Act as the supervising physician for Innerwell's team of PMHNPs, FNPs, and Psych PAs - Fulfill the responsibilities outlined in collaborative practice and supervising physician agreements, including periodic tele-meetings, case reviews, and consultation on prescriptions - Provide mentorship and guidance to our psychiatric clinicians, fostering their professional growth - Offer constructive performance feedback and escalate any issues to the CMO as necessary Benefits - Join a passionate community of clinicians dedicated to psychedelic medicine - Enjoy the flexibility of remote work with competitive compensation, earning $300 per month per supervisee - Work on your schedule with the freedom to work from virtually anywhere - Receive malpractice insurance - Play an integral role in shaping the future of mental healthcare