Imnoo

• Actively identify and generate leads in the digital space • Creatively acquire potential new customers via digital platforms • Proactively reach out to decision-makers via email, LinkedIn and especially by phone • Qualify leads and schedule meetings for our Sales Managers • Work closely with our Sales and Business Development team • Contribute actively to building, maintaining and expanding our customer base • Help shape, optimize and further develop our sales process and internal workflows

• Active, ongoing support of our existing customers throughout the entire customer lifecycle • Build and further develop the Customer Success function for new and existing products • Implementation and continuous improvement of digital onboarding and enablement processes • Proactively identify upselling and cross-selling opportunities within the existing customer base • Close collaboration with Sales, Marketing and Product Management to improve the customer experience • Analyze customer behavior and systematically capture customer needs • Test, verify and systematically roll out new features with customers • Develop processes, templates and tools to scale and professionalize Customer Success • Provide professional guidance and coordinate the internal customer engagement team