IMAX

Role Description The Technical Services Specialist provides 24/7 service, support, and upgrades for IMAX digital projection and audio equipment, ensuring audiences receive the highest-quality IMAX experience. This role is based in the United States and operates from a home office, with extensive travel (up to 75%) across the U.S. and internationally, often on short notice. The position requires a valid driver’s license and passport for international travel and involves working in a fast-paced, “show must go on” environment with mission-critical equipment. - Perform service and preventative maintenance on IMAX digital projection and audio equipment via on-site visits and remote support. - Contribute to maintaining target uptime for all IMAX theatres through preventative and emergency servicing. - Handle and maintain high-value technical equipment in critical operating environments. - Ensure timely and accurate reporting of service activities using CRM systems or other databases. - Track and manage parts replacement, ensuring returns comply with warranty requirements. - Minimize lost shows by proactively diagnosing and resolving technical issues. - Plan and schedule service visits, including hardware and software installations. - Provide written service reports to customers during or after site visits. - Prepare periodic reports related to theatre operations and service activity. - Maintain accurate and detailed records in the Technical Services database. - Respond to emergency service requests and restore systems quickly. - Travel internationally and adjust travel plans on short notice as needed. - Respond promptly to client communications including alerts, emails, and phone calls. Qualifications - Post-secondary education (2–4 years) in engineering, electronics, or a related technical field, or equivalent work experience. - Strong knowledge of electrical and electronic systems, including the use of diagnostic tools (e.g., voltmeters, oscilloscopes) and ability to read schematics. - Experience in electronics or computer repair, including safe handling of components using anti-static practices. - Working knowledge of AC/DC power systems, including low voltage, single-phase, and three-phase equipment. - Strong problem-solving and troubleshooting skills in high-pressure environments. - Excellent interpersonal and customer service skills with the ability to handle difficult situations professionally. - Strong written and verbal communication skills in English; additional languages are an asset. - Ability to prioritize and manage maintenance tasks within customer scheduling constraints. - Proficiency with PC hardware and software, including Microsoft Office and Outlook. - Basic knowledge of networking concepts (e.g., IP configuration, device connectivity). - Familiarity with FTP protocols, telnet, and related utilities. - Experience with commercial cinema systems, technical support environments, or help desk operations is an asset. - Knowledge of Windows operating systems, networking, and troubleshooting is an asset. - Basic understanding of the Windows registry is an asset. - Ability to work flexible hours, including weekends and holidays. - Physical ability to lift up to 50 lbs, work at heights, and stand or sit for extended periods. - Ability to bend, reach, and perform physically demanding tasks as required. Requirements - New Role: This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs. - Hiring Range: $65,259.00 - $93,228.00 (per year). Final pay within this range will be determined based on experience, skills, internal equity, and the geographic location of the role. Additional non-discretionary compensation may apply where eligible. Benefits - At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

Role Description We are seeking a resilient, relationship-driven Sales Coordinator to support a newly expanding region. This newly created role is highly administrative and client-facing, requiring strong organizational skills, commercial awareness, and the ability to manage multiple internal and external stakeholders. The Sales Coordinator will play a critical role in supporting regional sales growth by ensuring seamless coordination across clients, finance, design, and leadership teams. This position requires someone who thrives in a fast-paced environment, takes ownership of responsibilities, and maintains exceptional attention to detail. Qualifications - 2–3 years of experience in sales coordination, sales support, or a similar commercial administrative role. - University degree required. - Proven ability to build and maintain strong client relationships. - Strong administrative and organizational skills with exceptional attention to detail. - Experience reviewing contracts, term sheets, or commercial documentation. - Demonstrated ability to manage accounts payable coordination and payment follow-ups. - Ability to work independently in a remote environment while supporting multiple regional stakeholders. Requirements - Relationship-driven with strong communication and interpersonal skills. - Resilient and proactive, with a high level of accountability. - Commercially aware and comfortable supporting sales negotiations. - Highly organized and able to manage multiple priorities simultaneously. - Comfortable operating across different markets and time zones. Key Responsibilities - Build and maintain strong relationships with existing customers across the region. - Serve as a key point of contact for client inquiries, providing timely and professional responses. - Proactively follow up with clients to support ongoing sales activity and ensure customer satisfaction. - Prepare and deliver client presentations as required. - Coordinate exclusivity and zoning research to support sales negotiations. - Compile and review term sheets to ensure alignment with negotiated sales agreements. - Review sales terms and conditions for accuracy and compliance. - Support Accounts Payable (AP) processes and follow up on collections and outstanding payments in coordination with Finance. - Track and monitor payment status to ensure timely resolution. - Manage expense reporting and other administrative tasks related to sales operations. - Liaise with internal teams, including Design, to follow up on drawings and project deliverables. - Coordinate logistics and commitments for exhibitor partners to ensure smooth execution. - Act as a liaison between clients and internal stakeholders to ensure clear communication and timely delivery. - Maintain accurate records of client communications, agreements, and documentation. - Ensure contracts, term sheets, and related documents are properly compiled and stored. - Support overall regional expansion initiatives through structured coordination and consistent follow-up. Benefits - At IMAX, you will be part of a culture built on respect. - We are committed to creating a welcoming and diverse atmosphere across our organization. Company Description With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest filmmakers and creators — giving them the tools to realize their visions to the fullest. Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary.

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest filmmakers and creators — giving them the tools to realize their visions to the fullest. As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation. Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary. Job Description: Preferred Location: Malaysia Alternate Location: Singapore, Hong Kong, Japan About the Role: We are seeking a resilient, relationship-driven Sales Coordinator to support a newly expanding region. This newly created role is highly administrative and client-facing, requiring strong organizational skills, commercial awareness, and the ability to manage multiple internal and external stakeholders. The Sales Coordinator will play a critical role in supporting regional sales growth by ensuring seamless coordination across clients, finance, design, and leadership teams. This position requires someone who thrives in a fast-paced environment, takes ownership of responsibilities, and maintains exceptional attention to detail. What We’re Looking For: - Relationship-driven with strong communication and interpersonal skills. - Resilient and proactive, with a high level of accountability. - Commercially aware and comfortable supporting sales negotiations. - Highly organized and able to manage multiple priorities simultaneously. - Comfortable operating across different markets and time zones. Key Responsibilities: - Build and maintain strong relationships with existing customers across the region. - Serve as a key point of contact for client inquiries, providing timely and professional responses. - Proactively follow up with clients to support ongoing sales activity and ensure customer satisfaction. - Prepare and deliver client presentations as required. - Coordinate exclusivity and zoning research to support sales negotiations. - Compile and review term sheets to ensure alignment with negotiated sales agreements. - Review sales terms and conditions for accuracy and compliance. - Support Accounts Payable (AP) processes and follow up on collections and outstanding payments in coordination with Finance. - Track and monitor payment status to ensure timely resolution. - Manage expense reporting and other administrative tasks related to sales operations. - Liaise with internal teams, including Design, to follow up on drawings and project deliverables. - Coordinate logistics and commitments for exhibitor partners to ensure smooth execution. - Act as a liaison between clients and internal stakeholders to ensure clear communication and timely delivery. - Maintain accurate records of client communications, agreements, and documentation. - Ensure contracts, term sheets, and related documents are properly compiled and stored. - Support overall regional expansion initiatives through structured coordination and consistent follow-up. Must-Have Skills & Requirements: - 2–3 years of experience in sales coordination, sales support, or a similar commercial administrative role. University degree required. - Proven ability to build and maintain strong client relationships. - Strong administrative and organizational skills with exceptional attention to detail. - Experience reviewing contracts, term sheets, or commercial documentation. Demonstrated ability to manage accounts payable coordination and payment follow-ups. - Ability to work independently in a remote environment while supporting multiple regional stakeholders. - Preferred location for the role is Malaysia. We welcome all interested applicants across the region, including Singapore, Hong Kong and Japan. At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization. For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.