ICICI Bank

• Serve as the primary system administrator for ICIC’s multi-cloud, customized Salesforce environment (~40 users), ensuring reliability, scalability, and optimal system performance • Oversee all Salesforce administrative functions, including user account creation and management, permissions, page layouts, generation of key reports and dashboards, creation of new fields, validation rules, and security settings • Manage and maintain all Salesforce managed packages as well as integrations with third-party systems, including but not limited to: Account Engagement (Pardot); Alchemer; EventSpark; Givelively; Zapier; and Stripe. • Design, implement, and maintain advanced automations, triggers, and processes using Flow and other declarative / AppExchange tools • Document key configurations, processes, and policies to support system continuity • Manage sandbox environments for testing, and deployment of new configurations or automations, ensuring proper change management and documentation. • Maintain strong data governance, integrity, and hygiene across all systems, including routine batch data uploads and updates using tools such as Apsona • Proactively identify system enhancements and opportunities for automation or process improvement • Evaluate and implement new Salesforce AppExchange tools and integrations as organizational needs evolve • Stay current on Salesforce platform releases, best practices, and emerging technologies; make recommendations for ongoing system improvements • Liaise with vendors to ensure timely contract renewals, license management, and payment processing for Salesforce and related technology platforms • Collaborate with ICIC leadership to align Salesforce architecture and data strategy with organizational goals • Partner with ICIC’s internal teams to ensure systems support reporting, marketing, fundraising, and operational goals • Serve as the central technical resource for teams across ICIC, providing expert guidance and support on Salesforce and connected platforms • Develop and deliver internal staff trainings and training documentation to improve user adoption, confidence, and efficiency, and help make teams as self-reliant as possible • Train new ICIC staff members on Salesforce and related platforms • Provide ad hoc support for more complex organization-wide data requests • Calculate key organization-wide statistics for ICIC’s annual impact report and other institutional reporting needs