Hyperclear Tech

Role Description As a Monitoring Technician, your role will be pivotal in maintaining the seamless operation of our IT infrastructure through continuous monitoring and maintenance of systems, networks, and applications. You'll collaborate closely with our IT operations team to proactively detect and resolve potential issues, aiming to minimize downtime and enhance performance. Your primary duties will involve logging, addressing, and overseeing alerts generated by monitoring systems. Additionally, you'll conduct initial investigations and provide first-level troubleshooting, as well as prioritize and escalate alerts when required. Qualifications - 1-2 years experience in an IT Customer Service Environment - 1 year experience working on a ticketing system and RMM suites - Diploma in IT Engineering or equivalent - CompTIA A+ - CompTIA N+ Requirements - Basic knowledge of IT infrastructure components, including servers, networks, databases, and cloud services - Basic knowledge and skills in Backup products (advantageous) - Basic knowledge and skills in Windows Server administration - Basic knowledge and skills in Anti-Virus products (advantageous) Benefits - Continuous learning and development opportunities - Proactive approach to personal and career development - Professional environment with a focus on teamwork Company Description Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specializes in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value. - Part of the Hyperclear Technology group - Offers a diverse technology offering including robotic process automation (RPA), business process management (BPM), data analytics, and decisioning technology - Partners with Bright Start Education Foundation through R4C (Ride for a Child)