HSBC Global Services Limited

Role Description The Operations Director, Digital Production Services (DPS), will oversee a global, cross-functional team of technical professionals with varied technical capabilities and specializations brought together to deliver requirements of businesses and functions. The role holder will be responsible for design and implementation of digital governance across DPS services. The role holder is responsible for designing the overall organizational performance metrics of the Tribes, tracking performance against the Annual Operating Plan (AOP) and supporting the Global Head of Digital Production Services / Account Director, and Head of Digital Innovation and Solutions, in continuously improving its agile operational model. This includes: - Organizational design - Agile operations - Location strategy - Capacity and forecasting - Digital governance - Digital transformation Qualifications - Extensive Digital Agile Operations and Production Management or related Technology based Business Management experience - A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains often on a virtual / remote basis - Experience in industry standard technologies on digital solutions delivery - Sound understanding of Group’s Global Operations strategy and capability to collaborate with the Business at a global level - Able to define a strategic goal and define / deliver an approach to move tactically towards it - Demonstrates clear evidence of the importance of managing risk and the competence to deliver it - Ability to leverage resources outside of direct control to achieve goals - Strong communication, presentation and influencing skills - Proven abilities in working across cultures and in a complex global environment - Ability to drive performance despite multiple competing priorities - Excellent planning, organizing and commercial skills - Strong relationship management and program / transformational change management skills - Proven ability to understand complex and/or new issues, mobilize and execute digital transformation programs Requirements - Responsible for the development and deployment of standard agile Operational Production Performance Metrics across markets - Responsible for tracking performance against annual operating plan (AOP) of the department - Acts as a central liaison for production teams, technical streams and agile change project management - Ensures that teams are appropriately resourced to meet the Global Businesses’ and Functions’ demand statements - Oversees the team’s incident, risk and supplier management - Influences agile operational standards and continuous improvement - Responsible for supplier performance and risk management standards - Work with DPS Executive Committee to review performance of DPS - Provide guidance and advice to DPS and wider stakeholders - Establish proactive partnerships with other key stakeholders - Establishes domain goals within the Tribes and manages organization performance - Communicate clearly, concisely and optimally to drive key messages - Support the delivery of the domain digital strategy - Responsible for adherence to the Risk Appetite and Risk Control Assessment for the domain - Responsible for ensuring effective controls are in place to manage various risks Benefits - Develop professional and harmonious relationships with DPS customers - Maintain proficiency in current versions of software required for performing duties Application Process - All applicants must have successfully completed their probation period - All applicants must have a minimum performance rating of Good and behavior rating of Good in the last year end appraisal - All applicants should have served at least 18 months in their current functional role and department - Applicant should inform their Line Manager prior to applying - Application form should be submitted on CareerLink along with their updated CV - All completed applications should be submitted on CareerLink by 11:59 PM on the closing date - Applicant should not have been previously declined for the same position within the last 6 months - Applicant should not have been on ANY form of Corrective Action within the last 6 months - Right to work is required. Local employment rulings and restrictions will apply. - Applicants who meet the required minimum score at the interview may be placed in a pipeline for a period of 3 months - Applications of candidates who do not adhere to guidelines during any technical assessment will be disqualified

Role Description We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. - Work closely with teams, product owners, BA and other stakeholders to ensure we deliver a high quality/high resilience software product. - Collaborate with project team and product owners to contribute to product and project strategy, code standards, roadmap definition, and requirements gathering. - Provide on-going support and maintenance for system enhancement to support strategic business growth and operation efficiency initiative in business areas. - Design, develop, and optimize Java-based applications for scalability and performance. - Architect and maintain Java-based applications with focus on reliability, security and its CI/CD. - Uplift project team's agile maturity. - Help in handling internal governance procedures. - Team management. Qualifications - Core Java Expertise: Rich experiences in Java development for concurrency, Spring Boot, and rich experiences in developing extra high resilience systems. - Application experience: API & microservices design/development; multithreaded programming; JavaScript; HTTP request handling. - Database: Strong skills in relational databases (PostgreSQL) and Google Cloud BigQuery. - DevSecOps: Solid experiences with Docker and Jenkins pipeline, and cyber security experiences. - Problem-Solving: Ability to troubleshoot complicated index calculating systems, optimize bottlenecks, provide system remediation solutions in a very short time. - Agile & Collaboration: Proficiency in Scrum/Kanban and remote teamwork. - Strong leadership and strong communication skills on working with project team for application development, including collection & analysis of user requirements, systems design, development, testing and implementation. Benefits - HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. - We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. - We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. Company Description Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Software Development (GuangDong) Limited***

Role Description Prestar un alto nivel de servicio y/o asesoría vía telefónica a todos los clientes Premier Advance de la cartera de las sucursales asignadas y ayudar al cliente a la cobertura de sus necesidades financieras. Retener y crecer el portafolio de productos de los clientes asignados con el apoyo de los colaboradores de sucursal. Mantener los niveles de servicio de acuerdo a la estrategia HSBC Premier Global. - Administración del portafolio de clientes Premier Advance - Incrementar el balance en productos de inversión de la cartera de clientes asignada, para que los clientes cumplan con los requerimientos de capital mínimos para ser Premier Advance. - Analizar y realizar periódicamente las revisiones individuales a sus clientes para identificación de necesidades. - Brindar excelencia en el servicio. - Pro-actividad en la solución pronta y efectiva a cualquier tipo de situación presentada por el cliente, de una forma cortés, empática y profesional. - Asesorar a sus clientes sobre soluciones financieras que empaten a la medida con sus necesidades, tales como: productos de inversión, protección, crédito, entre otros. - Apoyar la gestión de "know your customer" y expedientes a través de las sucursales donde resida la cuenta del cliente, de acuerdo a las circulares que apliquen para este tema. - Cumplir con los requisitos de normatividad y confidencialidad aplicables. Qualifications - Atención en sucursal o a distancia - Conocimiento en inversiones (AMIB 3) - Conocimiento de sistemas institucionales (Hogan, Filiales, PSSW, Leap, Kroner, E-champs, SCC) - Ventas de productos financieros - Habilidad para las ventas - Escucha activa - Manejo de objeciones - Facilidad de palabra - Lenguaje financiero/bancario - Facilidad de negociación con venta cruzada - Poder de convencimiento - Empatía Benefits - Mayor cantidad de días para disfrutar de eventos personales como bodas o el cuidado de nuevos integrantes de la familia. - Paquete de vacaciones pagadas a la vanguardia en México. - Cultura de bienestar, equilibrio y cuidado.

Role Description We’re currently seeking an experienced professional to join our team in the role of Trainee Relationship Manager. As a Trainee Relationship Manager you'll be the primary point of contact for a portfolio of our global expat Premier Clients. This is a telephony-based role that will require remote client engagement where you’ll: - Build and maintain strong relationships with your portfolio of clients. - Grow their customer portfolios and secure new business. - Engage in proactive client contact, identifying wealth needs. - Refer clients to appropriate specialists and business areas to grow new client opportunities. Qualifications - Experience working in relevant environments - retail banking, relationship management, front office. - Strong organisational skills. - Excellent interpersonal and communication skills. Requirements - Deliver outstanding customer service while proactively seeking innovative ways to improve this service. - Strong understanding of the regulatory frameworks and compliance requirements associated with financial services, including consumer duty. - Ability to build rapport and trust with high-net-worth individuals and institutional clients. Benefits - Access to tailored professional development opportunities. - Competitive pay and benefits package. - Private healthcare for all UK-based employees. - Enhanced maternity and adoption pay and support when you return to work. - Contributory pension scheme with a generous employer contribution.

Role Description IT Service Ownership for SWIFT Alliance Gateway USA Service Owner having full responsibility for the US SWIFT Infrastructure and Products. Collaborate with key stakeholders to define the technology strategy that aligns with the business goals of the bank. - Responsible for managing a small team of cross functional engineers located across Buffalo and India. - Driving down costs through automation, less TOIL and efficient use of Infrastructure. - Evaluating the SWIFT product and services from functional and non-functional perspective. - Responsible for delivering change program as per the annual Book of Work. - Collecting resource and cost estimates, establishing baseline budgets, and securing approvals from the Program Steering Committee. - Tracking expenses against approved budgets and providing monthly progress reports to stakeholders. - Conducting revenue projections to support business cases, identify cost savings, and optimize resource allocation. - Responsible for the budget management and reporting for SWIFT Alliance Gateway USA. - Identifying and managing risks, dependencies, and compliance requirements throughout the service lifecycle, ensuring all functional and regulatory standards are met. - Performing periodic risk assessments, enforcing HSBC’s Enterprise and Operational Risk Management Frameworks, and maintaining robust control documentation. - Participating in audits and implementing all security and data privacy controls as per compliance standards. - Leading program governance forums, project kickoff meetings, and project status updates, and facilitating cross-team collaboration. - Defining and executing a detailed communication plan, including escalation protocols and risk communication. - Maintaining strong working relationships with cross-functional teams, vendors, and resource managers, ensuring alignment with project goals. Telecommuting permitted up to 100% from anywhere in the US. Full time employment, Monday – Friday, 40 hours per week. Pay Range: $153,317.00 to $163,317.00 per year. Qualifications - Bachelor’s degree in Computer Engineering, Electronic Engineering or a related field. - 7 years of progressive, post-baccalaureate related work experience. Requirements - 7 years of experience in cross border high value payment processing systems and methodologies. - 7 years of experience in configuring and managing SWIFT Products, including SWIFT Alliance Gateway (SAG), SWIFT Net Link (SNL), and Hardware Security Module (HSM). - 7 years of experience in Java, IBM MQ, and WebSphere Application Server (WAS). - 5 years of experience in production support for SWIFT products. - 2 years of experience in IT Service Ownership for Mission Critical Payment Systems, managing the safety, security, resilience, and availability of IT services. - 2 years of experience in backlog prioritization, escalation processes, and risk management for US SWIFT Applications. - 2 years of experience in vendor contract management for critical financial market utilities, specifically with SWIFT. - 2 years of experience in financial management for SWIFT projects, including providing resource estimates and analyzing monthly finance reports. - 2 years of experience in project management for SWIFT projects, including creating project plans and milestones. - Experience with Jenkins and GitHub, including automating deployment processes for SWIFT services. - Experience with Agile methodologies and running projects in sprints using JIRA and Confluence. Benefits - Competitive Total Reward Package, with an appropriate mix of fixed pay and variable pay. - Discretionary, annual awards (sometimes referred to as a “bonus”). - Robust Wellness Hub in a welcoming, diverse, and inclusive work environment. - Access to tailored professional development opportunities. - Industry-leading volunteerism policy and a generous matching gift program. - Comprehensive program of immersive Sustainability and Climate Change Initiatives. - Employee Resource Groups for networking and development.

Role Description We are currently seeking a high calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel. - Handle inbound calls and provide high-quality service to Top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfaction. - Interpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutions. - Achieve individual performance expectation, develop your career with a clear progression path. - Benefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies. Qualifications - Higher Diploma or above. - Fluency in Cantonese, English and Mandarin and ability to read and write in Chinese and English. - Strong written communication skills in local language and English with good use of grammar and vocabulary to effectively service customers. - Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese. - Computer literate and capable of using and navigating through multiple computer systems and applications. - Banking experience is not essential; comprehensive training will be provided. - Candidate with customer service experience, and a license holder of HKSI 1,7,8 or IIQE 1, 2, 3, will be considered for a Senior Wealth & Personal Banking Executive role. - Fresh graduates are welcome. Company Description HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.