Hospital for Special Surgery

Role Description The Home Care Coordinator (HCC) processes home care referrals and submits clinical data to the home care agencies. The HCC compiles clinical information from the EMR to send to the home care agency to facilitate the transition of care. The HCC acts as a liaison with the inpatient staff, physician offices, and home care agency to ensure the clear communication of the home care orders and the patients’ medical needs. Qualifications - Associate's Degree in Health Care, Business, or related field (Required) - 1 year of customer service experience required, preferably in the healthcare industry (Required) - Experience entering data, navigating, and retrieving information from an electronic medical record (EMR), i.e. Epic, Careport Care Management (Required) - Experience in home care placements and/or home care intake highly desirable (Preferred) - Knowledge of managed care Medicare, Medicaid, or other insurance authorization coupled with understanding of CMS regulations related to homecare services preferred - Knowledge of home care insurance authorization process preferred - Excellent verbal and written communication skills (Required) - Strong customer service orientation (Required) - Ability to adapt to change and work in a team-based environment (Required) - Ability to manage multiple priorities (Required) Requirements - Processes preadmission and inpatient referrals in Epic status board, in addition to coordinating services for international patients - Coordinates out of area home care referrals via Careport Care Management system to ensure timely and appropriate start of care in accordance with physician orders - Verifies that all required clinical documentation is accurately attached and submitted to the designated agencies - Determines and processes in-depth knowledge of home care providers, insurance coverage requirements, and agency service areas - Coordinates and obtains face-to-face encounter forms on home care referrals - Arranges home labs for patients as appropriate - Responds to all electronic platform, phones, email, Epic status board reports to ensure home care referral requests are processed and documented - Responds to inbound phone calls and determines customer needs while providing accurate and responsive intake and ensuring customer satisfaction - Responds to and resolves non-clinical issues and complaints in an accurate, effective, and timely manner - Documents all home care referrals in Careport Care Management and Epic - Fax-attaches required documentation as needed in Careport - Oversees home care phone line, answers and responds to inquiries, and assists with urgent staff and patient issues - Maintains satisfactory attendance record - Reports for duty punctually - Adjusts to changing situations and work assignments Benefits - The base pay scale for this position is $26.65 - $40.87 - This position will be eligible for additional benefits consistent with the role - The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation - The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future Company Description HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive, and inclusive environment.

Title: Patient Service Liaison Location: New York United States Job Description: How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Variable (United States of America) Compensation Range The base pay scale for this position is $42.00 - $42.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Qualifications EDUCATION - Required Bachelor's EDUCATION - Preferred Master's in healthcare Master's degree desirable (e.g. MBA, MSW, MPH or MHA) EXPERIENCE - Required 2 years in Healthcare EXPERIENCE - Preferred 3 years in Healthcare SKILLS - Required Strong customer service skills; Outstanding interpersonal skills. Excellent verbal and written communication skills. Ability to multitask in a fast-paced environment. Strong knowledge of teamwork. SKILLS - Preferred Previous exp. in hospitality or concierge services PHYSICAL WORKING CONDITIONS Standing or sitting in the same location; walking frequently throughout the unit and main campus; push patients in a wheelchair. ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management, and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. POSITION & UNIT ACCOUNTABILITIES - AKA Competencies Job Responsibilities & Expectations Customer Service & Professional Conduct - Skilled at shaping a positive perception of care through warm first impressions, including friendly body language, eye contact, and tone of voice. - Responds compassionately and professionally to customer concerns, effectively solving problems or escalating as needed. - Promotes a courteous and respectful environment for patients and families. - Maintains confidentiality and privacy in compliance with HIPAA regulations. - Demonstrates punctuality, reliability, and engagement in work duties. - Is open to coaching, mentoring, and performance improvement initiatives. - Dresses appropriately for customer service role, maintains excellent hygiene, wears ID Badge high and visible for all to see. Patient & Family Support - Acts as an information resource for patients, families, and visitors. - Instructs and educates patients and/or family members as needed. - Provides assistance, comfort, and emotional support to patients' families. - Tracks surgery progress and delays and proactively updates families on patient status. - Facilitates referrals to appropriate hospital personnel based on patient/family needs. - Recognizes and respects cultural, social, and religious beliefs in care delivery. - Disseminates information about HSS services and community resources Communication & Collaboration - Strong collaboration with peers and interdisciplinary teams to ensure quality care; understands & demonstrates optimal teamwork - Shares information about new patients or transfers to ensure team readiness and coverage. - Coordinates, communicates with, and provides ongoing guidance and support to Atrium volunteers. - Answers telephone, routes callers, takes messages, and provides routine information to callers. Administrative & Operational Duties - Prepares and maintains accurate records, reports, and required documentation through EPIC, Salesforce, Outlooks, EZCall, and all departmental systems. - Manages time effectively to meet patient, department, and hospital needs. - Follows hospital and departmental policies to maintain safe and effective operations Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Title: Patient Access Specialist I Location: Armonk United States Job Description: How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Compensation Range The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES - Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system - Complete core patient access tasks in a designated functional area while meeting productivity and quality standards - Interview patients and/or their representatives to gather and accurately enter demographic information - Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans - Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status - Collect co-payments and other patient financial obligations at the time of service - Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery - Schedule appointments, follow-up tests, procedures, and transcribe physician orders - Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures - Support chart preparation, bed planning, and other patient access functions as appropriate - Makes bed board assignments based on patient preference, condition, and diagnosis, as required. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Title: Patient Registrar Location: New York United States time type Part time job requisition id JR2025-101302 How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Compensation Range The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing JOB DESCRIPTION YEARS OF EXPERIENCE REQUIRED Basic computer skills, multitasking, attention to detail, telephone skills. 1 YEARS OF EXPERIENCE PREFERRED Bilingual, medical terminology PHYSICAL WORKING CONDITIONS Standing or sitting in the same location Standing or sitting in the same location; may require to stoop, climb or lift light material (10 lbs. or less) or equipment. Examples: programmers, receptionists, medical technologists, and dishwashers. ENVIRONMENTAL WORKING CONDITIONS Comfortable indoor area Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA ~Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. POSITION & UNIT ACCOUNTABILITIES - Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling. - Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans. - Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts. - Upholds Standards/Expectations of HSS Staff - Resolves payor issues Followsup and resolving payment issues with Insurance Payors. - Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors. - Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings. - Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items. - Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues. - Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record. - Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually. - Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments. EDUCATION REQUIRED High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses EDUCATION PREFERRED Business school or college CERTIFICATIONS/LICENSURE REQUIRED CERTIFICATIONS/LICENSURE PREFERRED AHA Heartsaver SKILLS REQUIRED SKILLS PREFERRED Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.