HospiceServe, LLC

• Overseeing enterprise IT service management and service delivery practices • Leading cybersecurity, ensuring coordinated planning, budgeting, and execution across all technology functions • Providing support for business processes through designing basic solutions using the systems and tools in house • Serving as Tier 4 support for escalated issues from our managed services provider • Assisting in the administration of various business platforms, including ERP, Payroll, and EMR systems • Managing relationships with external vendors and technology partners • Overseeing IT service management across the organization, ensuring alignment with best practices and frameworks such as ITIL • Actively driving continuous improvement of service delivery, support processes, and end-user experience • Maintaining an up-to-date view of the enterprise project portfolio • Overseeing the setup, configuration, and maintenance of Microsoft 365 services • Assisting in developing or revising policies and procedures as requested. • Maintaining comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing.