Hoople

Role Description We’re recruiting a Crisis & Resilience Fund Assessment Officer to play a key role in delivering Herefordshire’s new Crisis & Resilience Fund (CRF), designed to support residents facing financial hardship while helping them move towards long‑term resilience. This is more than an assessment role. It’s an opportunity to make a real difference every day, supporting people at difficult moments, making fair and informed decisions, and helping them access the wider support they need to thrive. - Assess applications for crisis support, ensuring decisions are timely, fair and consistent. - Take a person‑centred, trauma‑informed approach. - Look beyond the immediate issue, helping residents maximise their income and understand their options. - Connect residents with the right services and community support. - Carry out proportionate checks and make evidence-based decisions aligned with policy and national guidance. Qualifications - Background in benefits, housing, debt, welfare, advice, or customer services. - Experience of working with the public and making decisions using policy or guidance. - Cares deeply about supporting people through difficult situations. - Can balance empathy with sound judgement and confident decision-making. - Is organised and able to manage competing priorities in a busy environment. - Communicates clearly and builds trust with residents. - Enjoys problem-solving and finding practical solutions. - Committed to a person-centred, trauma-informed approach. Requirements - Motivated by helping people and making fair decisions. - Desire to be part of a service that creates lasting change. Benefits - Starting Salary of £28,142 to £32,062 per annum. - Pension Scheme Enrolment in the Local Government (LGPS). - Career progression: clear pathways to progress. - Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. - Ability to purchase an additional 10 days per annum with line manager approval. - Flexible working: flexi-time, job-share, part-time hours, and home working in some instances. - Employee Assistance Programme: 24/7 access to support and counselling. - Payment of professional membership fees. - Access to a range of retail, leisure, holiday and health benefits, including savings, cash back and discounts.