Higgsfield

Why work at Higgsfield AI? Higgsfield AI is the fastest-growing GenAI platform in the world — #1 in Video AI in the U.S. and top globally by growth. We raised a $130M Series A — and we’re only getting started. This is your chance to join early, when the team is small but mighty, and help build the next GenAI decacorn. Who we are looking for Everyone at Higgsfield is an A-player. We’re looking for teammates who bring: - High IQ, energy, and agency. - Extreme autonomy and ownership. - The ability to move fast, experiment constantly, and learn even faster. - Resilience under pressure and readiness for an always-on environment. - A balance of empathy, judgment, and community intuition. - The drive to raise the standard for the entire team, not just yourself. What you will work on - Responding to user questions quickly, clearly, and accurately. - Solving product-related issues and guiding users through steps with clarity and empathy. - Identifying bugs, unusual cases, or refund requests and escalating them via workflows. - Following internal policies and using automation tools to keep response times fast. - Maintaining a professional, friendly, and helpful tone in every interaction. Your must haves - Excellent written English (C1). - Experience in customer support, moderation, or live chat (1+ year must-have). - Strong communication skills and ability to stay calm under pressure. - Fast learner: you can quickly understand new tools, products, and workflows. - Attention to detail and reliability in handling multiple conversations at once. - A-player mindset: ownership, consistency, and a desire to make users happy. Nice to haves - Experience in tech, SaaS, or AI-related products. - Familiarity with Zendesk, Intercom, or other support systems. - Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc). - Previous work in a startup or high-speed environment. The deal - Shift schedule 2/2. - Competitive salary in USD. - Preferably on-site in Almaty (remote possible). - Full-time position, part of a world-class team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Higgsfield, we’re building the future of video AI — not as a tool, but as a creative partner. Our Head of Communications will help define that movement. - Shape the core narrative of Higgsfield: how video AI is expanding creative possibility and empowering a new class of creators. - Develop messaging frameworks aligned with our product roadmap, growth strategy, and long-term vision. - Own and manage our PR agency relationship end-to-end, driving media strategy and executing impactful press cycles. - Lead CEO and executive thought leadership: bylines, op-eds, LinkedIn presence, keynote narratives, POVs, and cultural commentary on AI and creativity. - Prepare executives for media engagements with sharp briefing docs, Q&A prep, and clear positioning guidance. - Build and execute a comprehensive PR strategy that positions Higgsfield as a category-defining leader in video AI empowering creators worldwide. - Cultivate meaningful relationships with journalists across tech, business, AI, creator economy, and marketing trade media. - Support rapid company growth with proactive storytelling that builds authority, credibility, and investor confidence. - Lead crisis communications strategy and execution across product, legal, security, and marketing. - Draft high-stakes public statements and internal updates with clarity, precision, and confidence. - Develop crisis playbooks and response frameworks that protect long-term brand trust. - Respond quickly and strategically to external and internal events that impact perception — without losing narrative control. - Design unique creator activations that showcase what’s possible with Higgsfield: collaborations, showcases, cultural moments. - Leverage a strong industry network to bring in prestigious collaborators, filmmakers, artists, and cultural voices. - Build programs and narratives that strengthen trust and long-term engagement with our creator community. - Guide community messaging during launches, major updates, and sensitive moments with clarity and consistency. Qualifications - A world-class communicator with 8–10+ years of experience in PR, corporate communications, or executive storytelling. - Fluent in tech and AI, especially excited about how video AI is empowering a new wave of creatives. - A narrative architect to position Higgsfield at the forefront of generative video by championing the new creators we empower. - Strong in crisis communications, proactive storytelling and brand building. - Experienced in media relations across top-tier tech, business, and creator-focused outlets. - Strategic enough to design long-term reputation strategy, yet hands-on enough to draft the statement yourself when timing matters most. - Passionate about creator ecosystems and community building: not just messaging to them, but activating them. - Based anywhere in the US, with the ability to travel when needed and plug deeply into the SF tech and media ecosystem. - Nice to have: Understanding of SEO/GEO-driven content strategy to ensure our narratives compound across search and AI discovery surfaces.