Healthy Back Institute

About Us: Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage These values are the foundation of how we serve our customers and how we treat each other. We are seeking a Value Added Sales Representative to join our team! The Opportunity: As our Value Added Sales Representative, you will own outbound sales efforts to our existing customer base, driving incremental revenue and improving customer lifetime value through consultative selling. You will be supporting revenue growth initiatives and customer retention strategies. This is a full-time, non-exempt individual contributor role reporting to the Director of Customer Success (or VAS Lead). The Team (Optional): The Value Added Sales (VAS) team is looking for a Value Added Sales Representative to execute high-volume outbound sales and maximize customer value. Our team is responsible for driving revenue through existing customers, improving retention, and delivering a strong customer experience through consultative sales. Who You Are: - Performance-Driven. You are motivated by goals, metrics, and accountability, and you take ownership of your results. - Strong Communicator. You are confident on the phone and can clearly articulate value while building trust with customers. - Resilient and Consistent. You maintain energy and productivity in a high-volume, fast-paced environment, even in the face of rejection. - Who you are not: Someone who prefers passive, reactive support work or is uncomfortable being measured on revenue and performance outcomes. What You Have: - 2+ years in Customer Success, Customer Support, or phone-based sales within the last 5 years with proven impact on company growth - Strong relationship-building, objection-handling, and revenue-driving skills; experience in sales or revenue-generating roles strongly preferred; B2C experience required - Experience in direct response, subscription-based, or health & wellness environments; passion for natural products, health, and wellness - Proficient with CRM systems (Salesforce preferred), Slack, and Google Suite; strong technical aptitude with ability to quickly learn new systems - 1+ year remote work experience; proven ability to operate effectively in a self-managed, remote environment - Strong written and verbal communication skills; highly organized with ability to manage multiple workflows - Technical setup: minimum 25 Mbps download / 5 Mbps upload, reliable router/modem, and ethernet cable (max 25 ft) What You’ll Get To Do: - Outbound Sales Execution - Conduct 100–150 outbound calls per day to existing customers - Identify customer needs and recommend appropriate products or solutions - Drive upsells, cross-sells, and retention-focused conversations - Revenue & Performance Ownership - Meet or exceed daily, weekly, and monthly conversion targets - Track and manage performance metrics within CRM systems - Take accountability for revenue contribution and individual performance - Customer Experience & Retention - Build trust with customers through consultative, relationship-driven selling - Educate customers on product value and outcomes - Contribute to improving customer lifetime value and retention - Opportunities and challenges you’ll be excited to help us with: - Transitioning from a service-based model to a revenue-driven customer engagement approach - Increasing conversion rates and revenue per customer - Scaling outbound sales efforts while maintaining a high-quality customer experience - Operating effectively in a high-volume, performance-focused environment Why You’ll Love It Here: - The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams – people you can be proud to work with. - The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others – and HBI is the leader in helping people live their life pain free. - The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage The Benefits: - A healthy work/life balance and flexible schedule - Remote / virtual work from home position - Medical, dental, vision insurance (full time only) - 401K Retirement Plan (full time only) - Life and disability insurance (full time only) - Flexible PTO (full time only) - Paid travel - Performance based bonuses - Discount on HBI products - An amazing team-centered culture felt at all levels of the company! Please get to know us! I encourage you to click on the links below and get to know us better! - Explore our proven, Pain Relieving Products here. - And find hundreds of customer Success Stories here. - Check out our reviews on Glassdoor to learn more about our culture! - Our Career page to see the position posting HBI Career Page. Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About Us: Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage These values are the foundation of how we serve our customers and how we treat each other. We are seeking a Business Operations Manager, Marketing & Product Development to join our team! The Opportunity: As our Business Operations Manager, Marketing & Product Development, you will own and operationalize the execution engine across marketing and product initiatives ensuring campaigns, tests, launches, and cross functional efforts are delivered on time, on spec, and aligned to revenue outcomes. You will support direct response marketing, CRO, product development initiatives, and rebrand execution while acting as a central operator across Marketing, Product, Creative, Tech, and Customer Success. This is a full time, exempt, individual contributor role reporting directly to the COO, within the Business Enablement Operations function. The Team (Optional): The Business Enablement Operations team is responsible for driving operational clarity, execution, and cross functional alignment across the business. This role will serve as a critical bridge between Marketing, Product Development, and execution teams ensuring initiatives move from strategy to execution efficiently and effectively. Who You Are: - Execution Discipline. Consistently create and implement processes that deliver on time and can manage multiple moving pieces without dropping details. - Systems Thinker. You understand how marketing, tech, and creative workflows connect and proactively manage dependencies. - Data Oriented Operator. You do not just manage tasks. You understand how your work impacts performance metrics like conversion rate, AOV, and revenue. - Ownership Mentality. You take responsibility for outcomes, not just coordination, and push initiatives forward without constant direction. - Rebrand Execution Experience. You have supported or led the operational rollout of a rebrand across marketing, product, and customer touchpoints and understand the complexity of aligning multiple systems and teams. - Who you are not: - A purely strategic marketer with limited execution experience - A passive project coordinator who waits for direction - Someone without exposure to performance or direct response marketing environments - Someone uncomfortable operating across product and operations What You Have: - 3 to 6 plus years of experience in Business Operations, Marketing Operations, Marketing Project Management, or Growth CRO Operations - Experience working in a DTC, eCommerce, or direct response marketing environmenT - Proven experience managing cross functional initiatives across marketing, product, and operations - Experience working with tech and development teams including requirements, tickets, QA, and launches - Experience with project management tools such as Wrike, Asana, Monday, ClickUp - Strong organizational, communication, and execution skills - Experience supporting or executing a rebrand initiative across marketing and product environments - Nice to Have: - Experience with subscription or free trial business models - Exposure to CRO testing including landing pages, checkout flows, and offers - Familiarity with email and SMS platforms such as Klaviyo or Maropost - Experience working in lean, fast paced, or turnaround environments What You’ll Get To Do: - Marketing Execution and Campaign Delivery - Own execution of marketing campaigns, launches, and promotional initiatives - Build and manage timelines ensuring all deliverables are completed on schedule - Coordinate across Marketing, Creative, Tech, and Customer Success teams - Product Development and Launch Operations - Support operational execution of product development initiatives including new offers, bundles, and funnel updates - Coordinate timelines and deliverables across product, marketing, and tech teams - Ensure successful launch and rollout of new product initiatives - CRO and Funnel Operations - Manage and execute a backlog of CRO tests including landing pages, offers, and checkout flows - Ensure all tests are properly scoped, quality checked, and launched - Support continuous optimization of funnels and customer journeys - Rebrand Initiative Execution - Support and coordinate the operational rollout of brand and rebrand initiatives across all marketing and product touchpoints - Ensure alignment across funnels, creative assets, product messaging, and customer experience - Manage timelines, dependencies, and quality control across all components of the rebrand - Cross Functional Coordination and Workflow Optimization - Act as the central point of coordination between Marketing, Product, and Tech teams - Create and improve workflows, SOPs, and execution processes - Identify bottlenecks and proactively remove friction from execution - Opportunities and challenges you’ll be excited to help us with: - Driving operational clarity across marketing and product initiatives in a fast moving environment - Supporting a growing CRO and testing roadmap tied to revenue outcomes - Executing and scaling a rebrand across multiple systems and customer touchpoints - Helping build structure and process within a lean, high accountability organization - Operating as a key partner to the COO in driving execution across critical initiatives Why You’ll Love It Here: - The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams – people you can be proud to work with. - The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others – and HBI is the leader in helping people live their life pain free. - The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage The Benefits: - A healthy work/life balance and flexible schedule - Remote / virtual work from home position - Medical, dental, vision insurance (full time only) - 401K Retirement Plan (full time only) - Life and disability insurance (full time only) - Flexible PTO (full time only) - Paid travel - Performance based bonuses - Discount on HBI products - An amazing team-centered culture felt at all levels of the company! Please get to know us! I encourage you to click on the links below and get to know us better! - Explore our proven, Pain Relieving Products here. - And find hundreds of customer Success Stories here. - Check out our reviews on Glassdoor to learn more about our culture! - Our Career page to see the position posting HBI Career Page. Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About Us: Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage These values are the foundation of how we serve our customers and how we treat each other. We are seeking a Value Added Sales Representative to join our team! The Opportunity: As our Value Added Sales Representative, you will own outbound sales efforts to our existing customer base, driving incremental revenue and improving customer lifetime value through consultative selling. You will be supporting revenue growth initiatives and customer retention strategies. This is a full-time, non-exempt individual contributor role reporting to the Director of Customer Success (or VAS Lead). The Team (Optional): The Value Added Sales (VAS) team is looking for a Value Added Sales Representative to execute high-volume outbound sales and maximize customer value. Our team is responsible for driving revenue through existing customers, improving retention, and delivering a strong customer experience through consultative sales. Who You Are: - Performance-Driven. You are motivated by goals, metrics, and accountability, and you take ownership of your results. - Strong Communicator. You are confident on the phone and can clearly articulate value while building trust with customers. - Resilient and Consistent. You maintain energy and productivity in a high-volume, fast-paced environment, even in the face of rejection. - Who you are not: Someone who prefers passive, reactive support work or is uncomfortable being measured on revenue and performance outcomes. What You Have: - 2+ years in Customer Success, Customer Support, or phone-based sales experience - High school diploma or equivalent required - Experience with CRM systems, Slack, and remote work environments - Proven ability to manage high call volume and maintain performance standards - Strong relationship-building and objection-handling skills - Experience in sales or revenue-generating roles a plus - Experience in direct response, subscription, or health/wellness environments a plus What You’ll Get To Do: - Outbound Sales Execution - Conduct 100–150 outbound calls per day to existing customers - Identify customer needs and recommend appropriate products or solutions - Drive upsells, cross-sells, and retention-focused conversations - Revenue & Performance Ownership - Meet or exceed daily, weekly, and monthly conversion targets - Track and manage performance metrics within CRM systems - Take accountability for revenue contribution and individual performance - Customer Experience & Retention - Build trust with customers through consultative, relationship-driven selling - Educate customers on product value and outcomes - Contribute to improving customer lifetime value and retention - Opportunities and challenges you’ll be excited to help us with: - Transitioning from a service-based model to a revenue-driven customer engagement approach - Increasing conversion rates and revenue per customer - Scaling outbound sales efforts while maintaining a high-quality customer experience - Operating effectively in a high-volume, performance-focused environment Why You’ll Love It Here: - The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams – people you can be proud to work with. - The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others – and HBI is the leader in helping people live their life pain free. - The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage The Benefits: - A healthy work/life balance and flexible schedule - Remote / virtual work from home position - Medical, dental, vision insurance (full time only) - 401K Retirement Plan (full time only) - Life and disability insurance (full time only) - Flexible PTO (full time only) - Paid travel - Performance based bonuses - Discount on HBI products - An amazing team-centered culture felt at all levels of the company! Please get to know us! I encourage you to click on the links below and get to know us better! - Explore our proven, Pain Relieving Products here. - And find hundreds of customer Success Stories here. - Check out our reviews on Glassdoor to learn more about our culture! - Our Career page to see the position posting HBI Career Page. Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About Us: Here at the Healthy Back Institute, we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people around the world reclaim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage As we transition from a legacy custom tech stack to a modern, scalable system centered on UltraCart, we are hiring a Business Systems Manager, Revenue Systems to take full ownership of the systems that power our business. The Opportunity: This is not a traditional system administration role. As our Business Systems Manager, you will own and operate HBI’s revenue and business systems end-to-end, ensuring that marketing, commerce, fulfillment, and customer experience run cleanly, without dependency on engineering. You will act as the primary business-facing systems owner, responsible for execution inside platforms, system reliability, and enabling teams to move quickly without technical bottlenecks. This role exists to solve: - No single owner of systems end-to-end - Execution delays due to engineering dependency - Data inconsistencies and unclear reporting definitions - Slow deployment of funnels, offers, and system changes This is a full-time, exempt, individual contributor role reporting to the COO. Core Outcomes (What Success Looks Like) - Orders, payments, subscriptions, and fulfillment run cleanly with no manual intervention - Marketing → commerce → fulfillment → customer success systems are fully connected - Funnels and offers can be launched without engineering support - System issues are identified and resolved quickly - Reporting is accurate, standardized, and trusted across systems The Team: The Business Enablement Operations team ensures that systems, workflows, and data infrastructure support efficient, scalable operations across the company. You will partner closely with: - Customer Success - Finance & Supply Chain - Marketing - External vendors and technical partners Who You Are: - End-to-End Systems Owner: You take accountability for how systems perform across the business- not just maintaining them, but ensuring they drive outcomes. - Revenue Systems Operator: You understand how systems connect across the full revenue lifecycle: funnel → checkout → payment → fulfillment → retention. - Hands-On Executor: You are comfortable working directly inside platforms- configuring offers, subscriptions, workflows, and integrations. - Systems Optimizer: You improve what exists. You don’t need to rebuild systems- you make them better, faster, and more reliable. - Business Translator: You bridge the gap between business needs and system execution. You don’t wait for tickets- you solve. - Data-Aware Thinker: You understand how data flows across systems and can help define what needs to be measured and how. Who you are not: - A reactive IT or ticket-based support technician - A pure developer who prefers building from scratch vs operating within systems - A people manager or high-level strategist removed from execution - Someone who relies on engineering to move work forward What You Have: Required: - 5+ years in systems, technical operations, or revenue systems roles - Experience owning or operating end-to-end commerce systems, including: - Front-end funnels / offers - Checkout and transaction flows - Payment gateways and subscriptions (required) - Proven experience working with vendor-managed systems and integrations - Proven ability to: - Configure and execute directly inside systems (not just manage vendors) - Troubleshoot system issues at the root level (data flows, logs, integrations) - Maintain system stability across order → payment → fulfillment lifecycle - Document workflows, dependencies, and system architecture Preferred Backgrounds: - Experience with platforms such as: - UltraCart, Shopify Plus, Salesforce, HubSpot, Oracle ecosystems - Experience in DTC, eCommerce, SaaS, or subscription-based environments - Exposure to reporting layers (e.g., BigQuery, BI tools) Nice to Have (Bonus): - Technical or development background (ability to navigate logs, integrations, APIs, or data structures) - Experience supporting or defining business intelligence / reporting systems - Familiarity with data modeling, reporting logic, or dashboard tools - Ability to read and interpret system logs, data structures, or integration flows to diagnose issues and support system design - This role is not a pure development position, but candidates with technical depth will be able to move faster and operate with greater independence. What You’ll Get To Do: System Ownership & Reliability - Own configuration, setup, and ongoing health of all core revenue systems - Ensure orders, payments, subscriptions, and fulfillment run cleanly without manual intervention - Identify and resolve system issues quickly to prevent revenue disruption Execution Inside Systems - Build and configure: - Products, offers, subscriptions - Funnels, upsells, workflows - Enable Marketing and Customer Success teams to execute without engineering dependency Integration & Data Flow - Maintain connections across: - Marketing → commerce → fulfillment → customer success - Identify and resolve: - Broken integrations - Data inconsistencies - Workflow gaps System Ownership & Vendor Representation - Serve as the primary business representative to all system vendors and platforms (e.g., UltraCart, Klaviyo, ShipMonk) - Own how HBI leverages each system. Not just usage, but outcomes and performance - Translate business needs into clear system requirements and configurations - Drive vendors and external partners toward resolution, improvements, and execution - Validate system outputs, data accuracy, and implementation quality - Ensure HBI (not vendors) maintains control and understanding of system behavior - You are not waiting on vendors. You are directing how systems support the business. Vendor & Platform Ownership - Own relationships with all system vendors and platforms - Act as the accountable owner of system performance and outcomes - Drive issue resolution, escalations, and improvements with urgency - Ensure vendors execute against clearly defined business requirements - Prevent vendor dependency by maintaining internal system knowledge and control Reporting & Data Foundations - Partner with the business to define: - Key metrics - Data definitions - Reporting requirements - Support the creation of standardized reporting frameworks - Interface with BI or technical resources for dashboard development This role owns what should be measured and how it is defined, not necessarily full dashboard development. Documentation & Process - Document all systems, workflows, and dependencies - Create repeatable processes that reduce risk and reliance on individuals - Establish clear system ownership and accountability Scope of Ownership Core Systems - UltraCart (system of record) - Klaviyo (email and SMS lifecycle) - ShipMonk (fulfillment) - Chargebacks911 (revenue protection) - Call center platform (UltraCart or external) - BigQuery (reporting layer) - Wicked Reports (if implemented) Supporting Tools - VWO, GTmetrix - Landing page tools (as needed) - Google Workspace (light admin only) Out of Scope - Custom development - Paid media execution - Finance/accounting ownership - Creative production Opportunities and Challenges You’ll Be Excited to Help Us With: HBI is actively transitioning from a legacy system to UltraCart. This role is not responsible for executing the full migration alone, but is critical to its success. During migration: - External technical resources will support: - Data extraction and transformation - Subscription/token handling - Complex integrations This role will: - Own coordination and system setup - Ensure platforms are correctly configured - Validate outputs and system readiness - Take full ownership post-migration Compensation: - Base salary: $90,000 – $115,000 Why You’ll Love It Here: - The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams. People you can be proud to work with. - The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others and HBI is the leader in helping people live their life pain free. - The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage The Benefits: - A healthy work/life balance and flexible schedule - Remote / virtual work from home position - Medical, dental, vision insurance (full time only) - 401K Retirement Plan (full time only) - Life and disability insurance (full time only) - Flexible PTO (full time only) - Performance based bonuses - Discount on HBI products - An amazing team-centered culture felt at all levels of the company! Please get to know us! I encourage you to click on the links below and get to know us better! - Explore our proven, Pain Relieving Products here. - And find hundreds of customer Success Stories here. - Check out our reviews on Glassdoor to learn more about our culture! - Our Career page to see the position posting HBI Career Page. Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.