Healing Partners

Title: Revenue Cycle Manager-Billing Location: Sparks Glencoe, Maryland Department: Finance Job Description: Classification: Exempt Reports to: Director of Revenue Cycle Date: April 2024 Summary/Overview Working closely with the Director of Revenue Cycle, the Revenue Cycle Manager – Billing is responsible for managing the Billing of accurate and timely claims. Develops and maintains the policies and procedures to effectively manage the billing and coding teams. Primary Duties and Responsibilities - Prepares, reviews and analyzes the effectiveness of the department using KPI’s and reporting. - Provides a goal-oriented work environment by establishing protocols and standards to ensure accurate and timely processes. Develops and plans goals and objectives for the department with the Director and Management Team. - Coordinates and prioritizes assigned activities to achieve maximum productivity and assumes responsibility for professional growth and development. - Reviews and evaluates trends. Collaborate and resolve issues with other departments; make recommendations to the Director to implement appropriate measures to decrease lost revenue. - Work with Clinical Leadership on updating coding requirements and assisting in clinical education when needed. - Supervises directly or indirectly, exempt, and nonexempt personnel engaged in the department. This includes interviewing, hiring, performance evaluation, training, time keeping, and disciplining all department personnel. Delegates authority as determined appropriate. - Responsible for organizing and designing more efficient procedures for timely resolution of claim edits and procedure reviews. - Identifying trending errors by providers and reporting to Director of Revenue Cycle and Clinical Leadership for training purposes. - Participate in departmental and organization-wide meetings/workgroups. Conducts meetings with managerial staff and interacts closely with other departments to provide a smooth business flow to reflect the effectiveness and scope of all policies and procedures administered by the department. - Resolve customer service issues promptly and with satisfaction to the patients involved. Show a positive and professional image when interacting with patients, management, staff, and others. Education & Experience - Bachelor's degree in business, Finance, or similar OR Three (3) years of Relevant Experience in the healthcare industry with knowledge of collections, billing, and/or cash posting. - One (1) year of supervisor/management experience, preferably in a healthcare setting. - Knowledge of the use of medical records, billing claim forms, and federal and state regulations concerning the use of medical records and medical billing. - Experience in directing the daily activities of a cash posting team in a high volume, complex setting. Qualifications - Strong analytical skills are necessary to analyze various accounting problems. - Strong knowledge of CPT, ICD10 codes and modifiers. - Proficient in MS Office suite of applications, billing systems, and business intelligence tools - Ability to manage, evaluate, understand, and act on analysis of large datasets - Excellent written and verbal communication skills are necessary to successfully perform all managerial responsibilities. - Self-motivated and comfortable managing multiple tasks at the same time - Demonstrates the ability to perform responsibilities in a fast-paced environment, requiring excellent organizational skills, sound judgment and critical decision making. - Team player with positive attitude and effective communication skills - Ability to work flexible hours when needed to deliver results Physical Requirements While performing the essential functions of this job, the following are required: - Talk, hear, and communicate with people over the telephone; - Use hands and fingers to operate a computer and telephone; - View computer screens for extended periods of time; - Sit at a desk for extended periods of time; and - Regular, predictable attendance. Work Location Requirements - The job duties and functions for this position are performed hybrid, based on work projects and management discretion. This position may require onsite work.

Collaborating Physician Summary/Overview Healing Partners is a rapidly growing wound care management company based in the Mid-Atlantic region currently hiring a part-time collaborating physician. Reporting directly to the Vice President of Clinical Operations, the part-time collaborating physician will oversee all provider clinical operations and evaluate them according to established goals. The supervising collaborative physician will be consulting with Wound Care Nurse Practitioners. This position is a?part-time role?and is ideal for a Physician looking to make some additional income while performing limited administrative tasks. There is no call and no office hours. The physician is to be available if needed for questions or a virtual consult. Responsibilities - Supervising Nurse Practitioners - The Collaborating physician must be available for consultation by phone if needed. - Help define the scope of practice (Nurse Practitioners will have very limited prescriptive authority) Education & Experience - Doctorate Degree - Indiana Medical License - 2+ Years of experience as a practicing physician Knowledge, Skills, and Abilities - Wound care Experience (preferred)

As industry-leading wound care providers, Healing Partners propel standard Skilled Nursing Facility wound care to a completely different level. Our multifaceted approach relieves various burdens – clinical, operational, financial, and practical – from busy owners, administrators, and employees, freeing each staff member to focus optimally on his or her responsibilities and improve overall facility management. BENEFITS OF WORKING WITH HEALING PARTNERS: - Competitive rate - Monday-Friday day schedule - Benefits: Medical, Dental, Vision, eligible on date of hire - Employee Assistance Program (EAP) - Health Savings Account (HSA) - Dependent Care FSA - 401k, Short Term/Long Term disability and life insurance - Tuition Reimbursement - Discount Programs Patient and Insurance Collections Specialist Job Responsibilities: The Patient and Insurance Collection Specialist will review unpaid secondary claims by researching through websites/portals, determining collectible dollars, and completing adjustments as appropriate. The Patient and Insurance Collection Specialist will also be responsible for answering patient inquiries. The position will report directly to the Revenue Cycle Manager of Collections. - Review unpaid/denied secondary claims and determine if they are billed correctly and/or collectible. - Research and rebill claims to appropriate insurance for (109 denials) and update patient chart to reflect correct insurance. - Complete balance adjustments to secondary claims when claim is deemed uncollectible per company policy. - Identify and report any trends with denials for secondary claims. - Review Patient statement before sending through the practice management system. - Answer incoming patient calls regarding billing inquiries by obtaining insurance information, assisting with payment plans, financial hardship applications and taking credit card payments. Patient and Insurance Collections Specialist Qualifications and Requirements: - High School Diploma or equivalent - 1 year of physician billing and/or accounts receivable follow up experience - Knowledge of Insurance billing and reimbursement guidelines - Detail-oriented, problem solver/analytical, flexible, and self-motivated - Proficiency with Microsoft (Outlook, Office Word, and Excel) - Organized, ability to multi-task in a fast-paced environment - Works well independently and in a team setting - Ability to type 45+ words per minute Physical Requirements: - Ability to sit at a desk and look at a screen for long periods of time - Ability to speak on the phone to customers verbally Job Type: Full-time Salary: $19.00-$21.00/hour Schedule: - Day shift - Monday to Friday Work Location: Training will be onsite in Sparks, MD. The position will be remote after training period. Healing Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Collaborating Physician Summary/Overview Healing Partners is a rapidly growing wound care management company based in the Mid-Atlantic region currently hiring a part-time collaborating physician. Reporting directly to the Vice President of Clinical Operations, the part-time collaborating physician will oversee all provider clinical operations and evaluate them according to established goals. The supervising collaborative physician will be consulting with Wound Care Nurse Practitioners. This position is a part-time role and is ideal for a Physician looking to make some additional income while performing limited administrative tasks. There is no call and no office hours. The physician is to be available if needed for questions or a virtual consult. Responsibilities - Supervising Nurse Practitioners - The Collaborating physician must be available for consultation by phone if needed. - Help define the scope of practice (Nurse Practitioners will have very limited prescriptive authority) - 2 In-person visits per year with the provider - 20 mandatory chart reviews per month Education & Experience - Doctorate Degree - Missouri Medical License - 2+ Years of experience as a practicing physician Knowledge, Skills, and Abilities - Wound care Experience (preferred) - Must reside in the State of Missouri