Harrison.ai Services

• Reporting directly to the Chief Operations Officer, the Regional Sales Director is a high-impact, customer-facing role responsible for maintaining and growing a portfolio of radiology group, hospital, and health system relationships across a defined multi-state region. • Serve as the primary point of contact for clients engaged with Harrison.ai Services' teleradiology services, ensuring exceptional service delivery, strong radiologist coverage, and outstanding patient care outcomes. • Proactively manage contract renewals, service expansions, and upsell opportunities to grow revenue and deepen Harrison.ai Services' footprint within existing accounts. • Conduct regular business reviews with clients to assess satisfaction, align on goals, and identify opportunities to deliver additional value through teleradiology. • Act as a voice of the customer internally, advocating for client needs and collaborating with product, operations, and clinical teams to drive continuous service improvement. • Monitor and ensure appropriate radiologist coverage across all key client facilities within the region. • Track and report on service performance metrics, escalating and resolving issues in a timely manner to maintain the highest standards of patient care quality and clinical turnaround times.

• Build and run Frontier Radiology's physician recruiting function. • Set the strategy and operating rhythm for full-cycle physician recruitment. • Own performance against hiring targets across all sub-specialties and markets. • Construct and lead a team of recruiters/coordinators as the function scales. • Develop and maintain recruiting collateral that authentically represents culture and opportunities. • Lead the team's engagement with practicing radiologists and residents. • Direct Frontier Radiology's presence at regional and national conferences. • Monitor industry trends, competitive compensation models, and translate insights into actionable recommendations for senior leadership. • Foster a high-performance, candidate-obsessed team culture.

Role Description This role combines credentialing, licensing, and privileging across hospitals, practices, and states. Ownership of each domain below includes responsibility for building, scaling, and/or sustaining a functional system, with hands-on involvement during early development and the ability to delegate execution as the system matures. This is a pivotal role in ensuring we can safely, compliantly, and efficiently deliver radiology services as the practice scales. What You Do: - Credentialing, Licensing & Privileging (Core Accountability) - Own the full lifecycle of physician credentialing for Frontier Radiology, including initial credentialing, recredentialing, expedited onboarding, and ongoing monitoring. - Manage multi-state medical licensure processes, including IMLC applications, renewals, verifications, and lapse prevention. - Oversee collection, primary source verification, and maintenance of all required physician credentials, including: - Medical education and training - Board certification (ABR) - DEA, NPI, Medicare/Medicaid enrollment - CME compliance - Malpractice insurance and claims history - Manage hospital, facility, and practice privileging processes, including applications, renewals, and reappointments. - Serve as the primary liaison with hospital medical staff offices, credentialing committees. - Ensure all credentialing and privileging files are complete, accurate, and audit-ready. - Maintain FCVS and CAQH records at scale. - Lead delegated credentialing arrangements with hospitals, including audits and annual oversight. - Compliance, Risk & Governance - Ensure compliance with federal, state, and local regulations and credentialing standards (NCQA, Joint Commission, hospital bylaws) related to physician employment, credentialing, and clinical service delivery. - Proactively identify and mitigate credentialing, licensing, or privileging risks that could impact patient care or contractual obligations. - Prepare for and support internal and external audits, and lead Joint Commission accreditation activities — readiness, evidence preparation, mock surveys, and ongoing standards compliance. - Develop, document, and maintain scalable credentialing policies, SOPs, and controls as Frontier Radiology grows. - Monitor OIG, SAM, NPDB, and state sanction databases on required cadences. - Operational Enablement & Scale - Partner with Operations, Medical Leadership, MSO partners, and engineering/data teams to automate, streamline, and continuously improve credentialing workflows and reduce manual touchpoints. - Implement and maintain tracking systems and dashboards, and report KPIs — time-to-credential, time-to-privilege, expirables compliance, and reappointments. - Support expansion into new states, hospitals, and contracts by ensuring credentialing and licensing readiness. - Contribute to continuous improvement of physician workforce processes as Frontier Radiology scales. Qualifications - 5+ years’ experience in credentialing roles within healthcare environments. - Demonstrated ownership of physician credentialing, licensing, and privileging processes across multiple states and facilities. - Experience supporting or partnering with medical leadership and physician groups. - Proven ability to manage complex, compliance-driven operational workflows. - Direct experience with IMLC, FCVS and CAQH at scale. - Experience with delegated credentialing and NCQA standards. Requirements - Strong understanding of US physician credentialing, privileging, and regulatory frameworks (CMS, NCQA, Joint Commission, hospital bylaws). - Working knowledge of multi-state licensure management and teleradiology-specific compliance considerations. - Understanding of physician employment and contracting models (W2, 1099, locums, MSO-supported). - Strong organizational skills with exceptional attention to detail. - Excellent stakeholder management and communication skills. Benefits - 🌍 Innovate for Global Good: Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. - 🤝 Collaboration Across Continents: Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. - 🚀 Well-Funded & Global: Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact. - 🌱 Scale Your Potential: Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career. - 💻 Flex for Life: Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way. - 🙌 Support for Every Family Journey: From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.