Hai Robotics

• Prepare and deliver monthly/quaterly customer performance reports and presentations to key accounts. • Engage directly with key customers to review system performance, identify improvement opportunities, and enhance after-sales satisfaction and customer retention. • Execute the service order projects, take over the service orders from the Service Sales Manager, such as customer orders for spare parts, preventive maintenance, on-site repair, resident support, PCR and so on. • Manage the order as a project, execute the material preparation, shipment, implementation and acceptance. • Work closely with finance colleague to ensure the invoice and payment collection on time. • Lead or participate in taskforce projects for major service challenges. • Build and coordinate cross-functional teams (EMEA Service, HQ R&D, customer operation teams, and service partners) to ensure rapid recovery of system performance and customer operations. • Hiring, interviewing and choosing the external resident support engineer for the service project. • Coordinate internally with the training team for their training and qualification. • Manage their daily work(such as review the daily report) to ensure the customer success. • Provide partial support to the hotline or remote support team when necessary, ensuring continuity and quality of customer service.

• You will play a crucial role in driving our business growth across the EMEA region. • Identify and engage with high-potential accounts within the EMEA region to build a strong sales pipeline. • Execute targeted outreach via LinkedIn, email, and phone to connect with key stakeholders, leveraging insights to tailor your approach. • Deliver compelling presentations of our solutions to potential customers, effectively communicating value and aligning with their business needs. • Deeply qualify leads to ensure alignment with business goals and readiness for further sales engagement. • Stay informed about industry trends, competitive dynamics, and potential business triggers within your assigned regions. • Work closely with the marketing and sales teams to align strategies and ensure smooth lead handoffs. • Use tools like Apollo to track outreach activities and measure success. • Share best practices, support team initiatives, and contribute to an open and collaborative culture.

• Develop and execute strategies to acquire major ecommerce accounts in your region • Leverage existing network with top-tier ecommerce brands • Initiate C-level engagements and build trusted long-term partnerships • Understand and analyze ecommerce operational processes • Position Hai Robotics’ ACR solutions to address customer pain points • Lead solution design discussions together with internal solution architects • Develop strong BD pipelines in key ecommerce clusters across Europe • Manage full sales cycle from lead generation to contract negotiation and closure • Build multi-stakeholder alignment • Work closely with marketing, solutions, and product teams to align on messaging and customer insights • Identify market trends and opportunities for product localization • Represent Hai Robotics at industry events, conferences, and exhibitions