GTPLAN Supply Chain 4.0

• Conduct periodic follow-up meetings with clients in the assigned portfolio; • Prepare customer health analyses: engagement, module adoption; • Prepare and present the Health Score Card (HSC); • Identify churn risks and initiate proactive action plans; • Map upsell and cross-sell opportunities within the client portfolio. • Conduct functional training on the Gtplan platform for client users and managers; • Advise clients on hospital supply chain best practices (procurement, planning, OPME, contracts); • Support clients in interpreting inventory metrics and in data-driven decision making; • Record and disseminate lessons learned and use cases to the internal knowledge base. • Participate in implementation projects as functional support (process mapping, validation of business rules); • Collaborate with the Support team on high-complexity tickets that require business knowledge; • Contribute to the continuous improvement of the area's processes.