Glen Raven

• Create high-volume written content across channels • Develop and refine written content including: Product and service descriptions, Email campaigns and nurture sequences, Website and landing page copy, Blog posts, thought leadership, and educational content, Sales enablement tools and internal communications, Trade, logistics, and corporate messaging • Deliver content that is clear, practical, and aligned to business goals • Write, edit, and proofread with consistency and accuracy • Draft content efficiently while maintaining strong attention to detail • Iterate based on feedback, performance, and evolving needs • Explore different messaging approaches, headlines, and formats • Collaborate across teams

• Responsible for interpreting creative briefs and determining design requirements • Efficiently and effectively conceptualizes visual design • Creates original ideas and pieces, including concepts, illustrations, renders, and comps • Maintains high standards for brand accuracy and ensures only the best work is released

• Respond to customer inquiries via phone, email, and other supported channels in a timely and professional manner. • Provide accurate information regarding products, pricing, availability, policies, and procedures. • Resolve routine customer issues and questions on the first contact whenever possible. • Document customer interactions, orders, and issues accurately in internal systems. • Maintain a positive, professional demeanor during all customer interactions. • Identify issues that require escalation and route them to the appropriate internal teams. • Follow up on open issues to ensure timely resolution and customer satisfaction. • Apply problem‑solving skills to balance customer needs with company policies. • Represent the voice of the customer by sharing recurring feedback or concerns with leadership. • Maintain knowledge of products, systems, and procedures through ongoing learning. • Support team coverage needs and assist during high‑volume periods. • Advise customers of delivery expectations, noting time in transit, and expected delivery. • Administer new customer set-ups. • Communicate with distribution centers for change orders or returns. • Work closely with Supply Chain to provide customer with ETA’s on backorders or special-order items. • Create Request for Quote for non-stocked items.