Girl Scouts

Title: Membership Manager - Cumberland East and Robeson Counties Location: Fayetteville, NC Job Description: Job Type Full-time Want to join an AMAZING organization with a mission of building girls of COURAGE, CONFIDENCE, and CHARACTER who make the world a better place? Girl Scouts - North Carolina Coastal Pines is seeking a Membership Manager to join its local council! Girl Scouts - North Carolina Coastal Pines represents 41 counties within North Carolina. Girl Scouts - North Carolina Coastal Pines, in partnership with Girl Scouts of the USA, has a mission to build girls of courage, confidence and character who make the world a better place. The Membership Manager is responsible for developing strategy and executing set objectives to increase girl and adult membership through effective recruitment and retention. The Manager demonstrates strong leadership skills in ensuring a robust infrastructure is in place for the delivery of high-quality Girl Scout programs in the community through volunteers. The Membership Manager also mentors and shares expertise on strategies and tactics with volunteers and staff. Frequent travel within Cumberland East and Robeson Counties is required. The annual salary range for this position is $42,000 - $47,000, commensurate with experience. This is a hybrid role, NOT a fully remote position. The selected candidate must reside in North Carolina, specifically within our council’s 41-county service footprint within close proximity to Cumberland and Robeson Counties. MAJOR ACCOUNTABILITIES: - Develop and execute tactical outreach, marketing, and re-engagement strategies to meet girl and adult membership goals in assigned territories. - Build collaborative relationships with community leaders, schools, businesses, and donors to market program opportunities and diversify membership. - Lead specific membership campaigns and leverage demographic data to identify new growth opportunities. - Identify, appoint, and evaluate qualified adult volunteers to lead local Girl Scout pathways and troops. - Ensure volunteer teams have access to current resources, training, conflict-resolution support, and enrichment opportunities to deliver high-quality programming. - Serve as a lead trainer and mentor to colleagues, assisting in the creation and delivery of staff and volunteer development programs. - Maintain deep knowledge of GSUSA guidelines, curriculum, and council policies to ensure compliant program delivery. - Partner with executive leadership on regional council-wide initiatives, fundraising programs (including the Annual Cookie Sale and Fall Product Program), and diverse community outreach. - Collaborate with internal departments to share resources, track progress against goals, and regularly refine operational strategies. Requirements - Bachelor’s degree or equivalent professional experience in a related field preferred. - Proven ability to connect with diverse community partners and build, lead, and support effective volunteer teams. - Highly organized, detail-oriented, and able to manage multiple projects independently with minimal supervision. - Exceptional verbal and written communication skills; bilingual (English/Spanish) is a strong plus. - Proficient in Microsoft Office Suite and highly comfortable using online platforms and electronic media. - Deep commitment to the values and goals of Girl Scouting (active GSUSA membership is required upon hire). - Ability to work a non-traditional schedule, including regular evenings and weekends, to align with volunteer availability. - Must have a reliable vehicle, a valid driver’s license, and meet North Carolina state requirements for vehicle registration, inspection, and liability insurance. - Ability to occasionally lift and move up to 25 pounds. Diversity, Equity, Inclusion & Belonging: Girl Scouts – North Carolina Coastal Pines builds girls of courage, confidence, and character who make the world a better place. We are committed to diversity, equity, inclusivity, and belonging by creating a safe and welcoming environment for all through a shared responsibility of each and every member. We are dedicated to increasing our cultural competence and creating opportunities for authentic human-to-human connection by respecting, embracing, and celebrating what makes us all different. GS-NCCP is an Equal Opportunity Employer: Girl Scouts – North Carolina Coastal Pines provides equal employment opportunities to all qualified persons and prohibits discrimination and harassment of any type without regard to race, sex (including pregnancy, sexual orientation, transgender status, or gender identity), color, religion, national origin, disability, genetic information, age, marital status, veteran status, or other characteristics protected by federal, state or local laws. Salary Description 42,000 - 47,000

Title: Member Recruitment & Placement Specialist Location: North Haven CT US Job Description: 45,000 Annually POSITION SUMMARY The MEMBER RECRUITMENT & PLACEMENT SPECIALIST is responsible for successfully assisting families to secure their status as registered youth/adult members to help achieve the Council strategic objectives and membership goals. The MPS will successfully convert leads of individuals interested in joining Girl Scouts into registered Youth or Adult members. The MPS is also tasked with securing increased adult participation in other volunteer opportunities. The MPS performs routine tasks to support the development of memberships for youth/adults while providing high-quality customer service, troubleshooting skills, and team effectiveness. The specialist supports all GSOFCT recruitment and retention efforts of youth/adult members. At all times she/he must portray a positive image that represents policies, and procedures, and promotes customer service to internal/external stakeholders The role requires collaborating with council staff and volunteers, utilizing proven sales techniques to capture and convert leads, and conducting engaging Girl Scout activities for girls and their caregivers/parents. The MPS will support PT Recruitment Coordinators who are responsible for hosting recruitment events across council and coordinating with them to convert leads of interested individuals into registered members. ESSENTIAL FUNCTIONS & MAJOR ACCOUNTABILITIES - Complete GSOFCT Staff Training modules and clearly understand the Girl Scout Leadership Experience. - Contacts interested youth and their families regarding placement into troops or creation of new troops and any follow-up after initial contact. - Utilize Volunteer Systems to manage and keep track of the conversion process including updating troop information as needed. - Responsible for evaluating and adjusting the placement process as needed to ensure a positive experience for potential members. - Collaborate with staff and volunteers to form troops and support orientation of volunteers (New Troop Onboarding) to help achieve the membership goals of the Council. - Communicate the Girl Scout mission, including the Girl Scout Leadership Experience, its benefits, and its impact on girls and their communities. - Represent the Girl Scout brand through consistent, professional presence and communication methods. - Promote diversity, equity, inclusion and access by ensuring Girl Scouting is open and welcoming to all girls and adults. - Ensure compliance with all council policies, procedures, and guidelines. - Adapt to shift in assignments, priorities, and schedules as needed to align with organizational objectives. - Additional duties may be assigned to support the successful implementation of council goals. - Follow-up on new leads and referrals in a timely fashion to manage leads/keep track of the conversion process including updating the logs and Volunteer Systems on a regular basis. - Converts leads of interested youth and adults obtained from various sources, including members recruited by Member Experience Specialists, into members. - Assists the Member Experience and Recruitment teams in the implementation of the Membership Recruitment plan. - Prepares a variety of status reports, including activity, follow-ups, and adherence to goals. - Provide exemplary customer service when answering phones, returning calls, and responding to emails. - Clearly articulates expectations of participation for both Girls and adults including costs, time, outcomes, and participation in Product Sales. - Promotes and assists with Council-wide programs and events as needed. - Maintains proficiency by attending appropriate training, including sales training. EDUCATION AND/OR WORK EXPERIENCE - Bachelor’s degree or equivalent is preferred. - Experience with proven recruitment and/or sales results preferred. - Experience with Girl Scouts preferred. Skills and Competencies - Reliability and commitment to the Girl Scout mission and team. - Knowledge of, or ability to learn about, the Girl Scout organization and GSOFCT policies regarding troop membership and fees for adults/girls. - Ability to work with a diverse group of staff, girls, and volunteers. - Demonstrated ability to work independently and handle multiple projects simultaneously. - Strong attention to detail. - Excellent customer service skills. - Strong written and oral communication skills. - Computer literacy, including Outlook, Teams, and Microsoft Word/Excel. - Reliable transportation along with documentation of a valid drivers’ license, required automobile insurance and safe driving record. ADDITIONAL JOB REQUIREMENTS AND PHYSICAL DEMANDS - Willingness and ability to travel within council jurisdiction. - Ability to work a flexible schedule including evenings and weekends. - Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA. - Represent GSOFCT in professional Girl Scout attire. - Valid Connecticut driver’s license. - Reliable transportation with proof of liability coverage of personal vehicle. - Physical ability to lift, carry, push, pull or move objects up to 25 lbs. - Sit or stand for long periods of time. WORK ENVIRONMENT - This position follows a primarily remote work schedule, with approximately 10% of time spent at the main office and 90% travel within the assigned region.

Title: Member Engagement Specialist- Mountain Communities Location: Steamboat, Winter Park, Aspen, CO Full-Time, Hybrid Job Description: Values: Accountability, Collaboration, Integrity, Service-Oriented, Values Differences Department: Mission Delivery Occupational Job Group: Specialist 2 Pay Range: $20.67-$23.56 per hour Reports To: Rural Engagement Manager FLSA Status: Non-Exempt Terms: Regular, Year-Round, Full-Time, Hybrid Supervisory Responsibility: None GENERAL PURPOSE The Member Engagement Specialist – Mountain Communities is a highly independent, community-based role responsible for growing, sustaining, and strengthening Girl Scout membership in geographically remote and rural mountain regions. This position serves as the primary representative of Girl Scouts of Colorado in assigned communities and requires a self-starter who is comfortable working autonomously, building relationships from the ground up, and managing a wide range of responsibilities. This role blends program delivery, membership recruitment, volunteer support, and community partnership development into one position. Success depends on the ability to adapt to the unique realities of mountain communities, including distance from council offices, limited local resources, weather-related challenges, and the need for creative problem-solving. The Specialist must be able to exercise sound judgment independently while staying aligned with council strategy, policies, and values. ESSENTIAL DUTIES & RESPONSIBILITIES Membership Growth & Recruitment - Serve as the primary member recruitment lead for assigned mountain and rural communities. - Achieve membership growth goals by implementing member recruitment and lead generation strategies tailored specifically to small, rural, and geographically dispersed populations. - Plan and execute member recruitment activities in schools, community centers, libraries, faith-based organizations, local events, and other nontraditional settings. - Use program-based recruitment strategies to introduce families to Girl Scouts through hands-on experiences. - Build and maintain strong relationships with school administrators, educators, and community leaders to create sustainable member recruitment pipelines. Program Delivery & Implementation - Plan, coordinate, and facilitate Girl Scout programs in mountain communities, including school-based, community-based, and pop-up programs. - Independently manage program logistics, including scheduling, materials, site coordination, travel planning, and participant communication. - Adapt curriculum and delivery methods to meet the needs of rural communities while maintaining program quality and safety standards. - Serve as the on-site facilitator for programs when volunteers are unavailable or capacity is limited. Volunteer Recruitment, Support & Retention - Recruit, onboard, and support volunteers in communities with limited local infrastructure or council presence. - Provide proactive, ongoing coaching and problem-solving support to volunteers, often remotely or with limited in-person contact. - Partner with Service Unit volunteers to strengthen local volunteer networks and leadership capacity. - Support troop leaders and caregivers with annual membership renewal, engagement strategies, and resource navigation. - Identify volunteer challenges early and collaborate with the Volunteer Relations team to address concerns and conflicts. Community Presence & Relationship Building - Act as a consistent, trusted, and visible representative of Girl Scouts of Colorado in mountain communities. - Cultivate long-term relationships with families, volunteers, schools, and community partners. - Navigate cultural, logistical, and geographic barriers unique to rural and mountain communities with sensitivity and creativity. - Represent Girl Scouts at community events, meetings, and outreach opportunities. Administrative & Reporting Responsibilities - Maintain accurate and timely records of recruitment efforts, program delivery, volunteer support, and community outreach activities. - Track participation data and outcomes using council systems (Salesforce preferred). - Communicate regularly with supervisors and cross-functional teams despite working remotely and independently. - Manage time, travel, and workload independently while meeting deadlines and performance goals. Organizational & Cross-Functional Collaboration - Collaborate with the Recruitment team to align outreach strategies and leverage data insights. - Partner with the Volunteer Success team to ensure seamless onboarding and support for first-year volunteers. - Work closely with the Girl Experience team to connect members to council and partner-led programs. - Support Product Program participation by promoting engagement and assisting volunteers and families. JOB QUALIFICATIONS Education and/or Formal Training - No formal education or training requirements. Experience - Experience in volunteer management, membership development, recruitment, retention, community engagement, or account management preferred. - Demonstrated success working independently in community-based or remote roles. - Experience setting ambitious goals and driving results, including lead management and member conversion. - Experience using customer relationship management systems (Salesforce preferred). Knowledge, Skills, and Abilities - Strong written, verbal, and interpersonal communication skills, including public speaking and relationship-building. - Ability to work independently with minimal daily supervision and exercise sound judgment. - Highly organized, resourceful, and adaptable in a fast-paced, evolving environment. - Strong problem-solving skills and comfort wearing multiple hats. - Proficiency in Microsoft Office and ability to learn new technologies quickly. - Commitment to diversity, equity, inclusion, and access. - Bilingual and bicultural skills desired but not required. ADDITIONAL REQUIREMENTS - Ability to pass a criminal background check acceptable to GSCO standards. - Access to reliable transportation with required insurance and willingness to travel extensively within mountain and rural regions. - Valid driver’s license and acceptable driving record. - Ability to work evenings, weekends, and occasional overnight stays. - Ability to transport program materials weighing up to 30 pounds and prepare meeting spaces independently. GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in undue hardship or a direct threat to Girl Scouts of Colorado. This job description is not intended to be an exhaustive list of duties. Responsibilities may change at any time with or without notice. The best part of working at Girl Scouts of Colorado is that you make a difference in the lives of girls every day. In addition, all regular, full time employees are eligible for benefits: 403(b) Retirement Plan - GSCO matches 100% of employee contribution up to 2% of pay. Health, Dental, and Vision Insurance Long Term Disability - 100% Employer Paid Life Insurance, Accidental Death and Dismemberment, Optional Supplemental Life Insurance FSA/HSA Employee Assistance Program - 100% Employer Paid Vacation and Sick Leave. Holidays and Office Closures

Title: Community Engagement Specialist Location: Lakewood, CO Job Description: Region/Location: Southwest Denver (Denver West/Arvada/Golden/Evergreen/Lakewood/Morrison) Department: Mission Delivery Occupational Job Group: Specialist 2 Pay Range: $20.67-$23.56 per hour. Reports To: Community Engagement Manager FLSA Status: Non-Exempt Terms: Regular, Year-Round, Full-Time, Hybrid Supervisory Responsibility: None GENERAL PURPOSE: The Community Engagement Specialist is a results-driven go-getter who thrives on building connections and hitting ambitious goals. In this dynamic role, they serve as the face of Girl Scouts - sparking interest, forging partnerships, and growing membership by recruiting girls and adult volunteers. They engage directly with the community through school visits, local events, and presentations, using strong communication skills and positive persistence to inspire involvement. With a sharp eye on data and a passion for impact, they strategize, follow up on leads, and drive outreach in their assigned area. This isn’t a 9–5 desk job (though it does involve computer work) - it’s people-focused, often fast-paced, and deeply rewarding. Success requires flexibility to work evenings and weekends, when families and communities are most engaged. Those who thrive on challenge, enjoy meaningful conversations, and feel energized by watching their numbers climb will excel in this role: making a real impact and helping shape the future of Girl Scouts. ESSENTIAL DUTIES & RESPONSIBILITIES ***(Employees are held accountable for all duties of this job) - Achieve girl and adult membership goals by implementing recruitment and lead generation strategies aligned with the council recruitment methodology with a focus on volunteer recruitment and member conversion; cultivates relationships with service unit and troop volunteers in assigned areas to support new member engagement, troop placement, and community visibility - Plan, prioritize, and manage recruitment activities independently, demonstrating strong organizational and time-management skills in a fast-paced environment. Represents GSCO at community events and school functions, often during evenings and weekends, to maximize visibility and connect with prospective members. Average 3-5 community events a week. - Responsible for the accurate and timely maintenance and communication of recruitment events, such as flyer distribution, school website and social media posts, and other advertising options - Responsible for timely follow-up with new leads and referrals resulting from field activity - Cultivates relationships with schools and appropriate community leaders, organizations and businesses to increase visibility of Girl Scouts in the community - Study and become proficient in girl and adult related trends, multi-cultural data and demographics, marketing and sales techniques, effective communication and knowledge of communities and organizations to effectively implement the council membership recruitment plan - Work independently in the field within assigned geographic areas, while maintaining regular communication with team and leadership. - Facilitates workshops and events for groups of caregivers and children, using public speaking skills to engage the group and drive membership conversion. - Provides professional, superior customer service to all internal and external customers, members, volunteers, staff, and other community contacts. - Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude. - Respects the confidential nature of all information pertaining to staff, volunteers, and Girl Scouts both current and prospective. - Performs other duties as assigned. PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES - Collaborate with other members of the recruitment team to ensure consistent delivery of the council recruitment methodology; relies on Recruitment Resources team for back-office participation insights, pre-event preparation, and solutions support - Works with the Volunteer Success team to connect first year volunteers and troops with ongoing support and training - Collaborate with the Girl Experience teams to drive participation in council and partner-led program opportunities for youth members awaiting placement. - Collaborate with the Customer Care and Volunteer Administration teams to ensure prompt response to customer inquiries and accuracy of membership data. - In accordance with the philosophy of Girl Scouts of Colorado, the person filling this position may occasionally be required to carry out or assist with other tasks in addition to the duties listed on this job description. - Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served. - Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers. JOB QUALIFICATIONS Education and/or Formal Training - No formal education or training requirements. Experience - Experienced in sales process and management of leads. Proven experience in setting ambitious goals with energy and confidence to drive to achieve those goals. - Experience with in-person or telephone sales and utilizing guided prompts to develop customer relationships and convert members. - Experience in membership development, recruitment and/or retention - Experienced in data management using sales/customer management software (Salesforce) preferred. Knowledge, Skills, and Abilities - Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required. - Knowledge of basic principles of marketing (for example, market identification and segmentation, interpretation, and use of market data) - Ability to create and deliver presentations tailored to audience needs. - Excellent independent decision-making skills and strong resourcefulness. - Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment. - Proficient in Microsoft Suite of programs. - Ability to quickly learn and adapt to changing technologies. - Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. - Bilingual and bicultural skills desired but not required. Additional Requirements - Must be able to pass a criminal background check acceptable to GSCO standards. - Access to registered transportation with insurance at required state levels to conduct business statewide. - Valid driver's license and driving record acceptable to the Girl Scout insurance company standards. MATERIAL AND EQUIPMENT DIRECTLY USED - Computer and related software, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment. WORKING ENVIRONMENT & PHYSICAL ACTIVITIES - Prolonged periods of sitting at a desk and working on a computer. - Variable working schedule including regular evenings and weekends and some overnight stays. - Regular travel throughout council jurisdiction may be required. - Ability to communicate effectively with employees, volunteers, customers and vendors. - Access to transportation with insurance at required state levels to conduct business statewide. - Valid driver's license and driving record acceptable to the Girl Scout insurance company. - Required to transport Girl Scout materials weighing up to 30 pounds from a vehicle to a building as well as preparing facilities for meetings without assistance. GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in an undue hardship or a direct threat to the Girl Scouts of Colorado. If you need such accommodation, contact your supervisor or Human Resources immediately to begin the interactive accommodation process. The best part of working at Girl Scouts of Colorado is that you make a difference in the lives of girls every day. In addition, all regular, full time employees are eligible for benefits: 403(b) Retirement Plan - GSCO matches 100% of employee contribution up to 2% of pay. Health, Dental, and Vision Insurance Long Term Disability - 100% Employer Paid Life Insurance, Accidental Death and Dismemberment, Optional Supplemental Life Insurance FSA/HSA Employee Assistance Program - 100% Employer Paid Vacation and Sick Leave Holidays and Office Closures ***Employee signature below indicates the employee's understanding of the requirements, essential duties & responsibilities of the position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.