Gildan Activewear

Role Description The Senior Technician role provides high-level, white‑glove technical support to executive leadership as VPs and upper executive positions. The position is responsible for leading and overseeing the global video conferencing environment, including architecture design, standardization, and operational excellence. This role serves as the primary technical owner for major board meetings, earnings calls, town halls, and any large important meetings including executives or board members, requiring sensitive setup and ensuring flawless execution. - Provide premium, personalized technical support to executive leadership, including VPs, SVPs, and their assistants. - Ensure confidentiality, discretion, and minimal disruption to executive workflows. - Act as the primary technical owner for coordinating the IT portion of board meetings, Global Town Halls, executive stakeholder sessions, board member meetings, strategic meetings, and public earnings calls. - Plan and execute end-to-end technical readiness, including pre-meeting testing, redundancy planning, live support, and post-event review. - Drive standardization across regions to ensure consistency, reliability, and scalability. - Troubleshoot and resolve problems requiring advanced expertise across endpoints, collaboration tools, networking, identity, and security. - Serve as the highest escalation point for complex, high-impact technical issues. - Guide implementation of projects. - Oversee lifecycle management, upgrades, and performance monitoring. - Own the global video conferencing ecosystem, including architecture design, platform selection, standards, and deployment supervision. - Function as a trusted technical advisor to executives. - Provide assistance with IT processes required for executive needs, including technology recommendations, enforcement of IT Cyber Security guidelines, risk minimization, and ongoing support. Qualifications - Minimum of 7 years of experience in IT support, including senior-level technical support and escalation handling. - College diploma in Information Technology, Computer Science, or a related field required; university degree considered an asset. - Proven experience providing high-level, white-glove technical support to executives and leadership, including VPs, SVPs, and senior stakeholders. - Strong technical expertise in video conferencing platforms, including Microsoft Teams, Notify, or similar collaboration tools, with hands-on experience supporting conference room technologies and video conferencing hardware such as cameras, microphones, speakers, and audio amplifiers. - Experience owning or supporting global video conferencing environments, including standardization, operational excellence, and end-to-end support for high-visibility meetings. - Strong coordination skills with local IT staff, cross-functional teams, infrastructure, security, AV vendors, and regional teams across different locations and time zones. - Sound judgment in handling executive incidents, including knowing when to intervene, escalate, or remediate issues that may impact business continuity, reputation, and operational effectiveness. - Excellent written and oral communication skills in both English and French; Spanish is an asset. - This position requires proficiency in a language other than French to support customers, employees, or markets located outside the province of Quebec or requiring services in a language other than French – mainly English. Benefits - Join a publicly traded company dual-listed on NYSE and TSX with great potential. - Be part of a workplace where meaningful connections and teamwork are celebrated. - From local to international, be ready to work alongside a diverse group of colleagues. - Benefit from mentorship and continuous development opportunities. - Take advantage of our attractive benefits packages.