Giftbit, Inc.

About the Role Gift cards and prepaid payments are high-value, high-velocity, and a known target for fraud. That makes finance operations at Giftbit interesting and consequential. As our Finance Operations Analyst, you'll own the day-to-day financial operations that keep our supplier and customer accounts running cleanly, along with active responsibility for loss prevention and fraud monitoring. You'll work closely with our Controller and report to our Head of Operations. This is a role for someone who notices when something doesn't add up, follows through without being asked, and takes pride in keeping things tidy and secure. As Giftbit grows, so does the scope of this role: there's real opportunity to deepen into finance and compliance, or broaden into operations, depending on where your strengths take you. What You’ll Do - Monitor gift card and prepaid card transactions, flagging anomalies and suspicious activity - Investigate fraud cases and chargebacks, escalating where appropriate - Maintain and improve loss prevention processes and documentation - Manage supplier balances, coordinate payments, and handle customer balance and reconciliation - Serve as the primary point of contact for finance-related questions from customers, suppliers, and internal teams - Create and track invoices - Manage the employee pay card program - Support internal controls that reduce financial risk exposure - Contribute to ad hoc finance and ops projects Who You Are You have 1–3 years of experience in finance, accounting, or financial operations, and you're looking for a role where you take real ownership. You're comfortable operating independently in a remote environment and hold yourself accountable without needing external pressure. You communicate clearly and professionally, which matters here: you'll be regularly interacting with customers and suppliers on financial matters that require both accuracy and tact. Exposure to fintech, payments, gift cards, or fraud prevention is a meaningful advantage. Your Application We welcome qualified candidates living in Canada. Giftbit is a distributed company that primarily works on Pacific Time. Employees may work remotely or from our office in Victoria, British Columbia. Please submit a current resume along with a short cover letter, just a few sentences on why this role and why Giftbit. We read every cover letter and give extra consideration to applications that include one. Annual compensation for this role is $65,000–$80,000 CAD, depending on candidate experience.

About the Opportunity This is a team-of-one role. You'll own design, working closely with the development team to rebuild our core application. You’ll need to inherit what works, shed what doesn't, and introduce entirely new capabilities as we grow. You’ll have outsized influence over what using Giftbit feels like. About the Role As Giftbit’s Product Designer, you will have a leading, pivotal role in shaping the user experiences to drive customer conversion, retention, and growth. Working closely with product leadership, developers, and business team members, you'll deliver elegant solutions that balance user needs with business goals. This role reports to the Chief Product Officer. What You’ll Do - Lead v2 Design: Own the end-to-end design of Giftbit's v2 product, a deliberate rebuild of a platform customers already love, now with multi-account, multi-user workflows at its core. - Design for Complexity: Translate genuinely complex B2B requirements such as multi-user permissions, account hierarchies, and API first interactions into interfaces that feel clear and obvious to the people using them. - Shape the Recipient Experience: Design the reward recipient journey across an expanding catalog of brands, regions, and configurations, where delight and simplicity have to coexist. - Work Closely with Developers: Collaborate daily with a small, tight-knit engineering team, iterating as constraints and learnings emerge throughout the build. - Research and Test: Talk to users and internal stakeholders, build prototypes, run usability tests, and bring what you learn back into the work. - Contribute Broadly: Bring your design perspective to cross-functional work with marketing, sales, and support. The customer experience extends beyond the product and so does your role. What You Should Have - Experience: 3-5 years combined education and experience in product design, ideally with a portfolio showcasing your design process and problem-solving skills. Experience designing B2B software interfaces with an API first approach is highly valued. - Design Skills: Strong understanding of UX principles, interaction design, and visual design. - Curiosity and Growth: A desire to continuously learn, grow, and adapt in an evolving environment. What Will Make You Stand Out - API Knowledge: Experience designing user interfaces and interactions for B2B APIs, with an understanding of how APIs are used in business contexts and how to make their integration seamless for users. - Design Sense: An aptitude and interest for great brand and graphic design, as well as the ability to communicate what is not working and why. - AI Execution: AI tools as a part of how you work. You are excited about designing for humans using their own AI tools as well as their agents. You’ve used AI to leverage your skill and judgment with greater scale, speed and impact. Message from the CEO Hi there, Thank you for considering Giftbit. This is an incredible time to be a designer. Human attention is precious and AI is upgrading how people relate to products and tools. Expectations are rising for product interactions: - “It just works” - “That was effortless.” - (no thought/nothing to notice/ invisible) This product design role is a high impact position at Giftbit. The team is excited to work with you. You will help represent a product we think is remarkable—powerful and simple. You will be part of delighting our customers in a period of dynamic change. Thank you taking the time to apply. Best, Leif Baradoy, CEO Your Application We welcome qualified candidates living in Canada to apply. This role works closely with Giftbit's distributed team, with key stakeholders based in Victoria, BC. Employees may work remotely or, if preferred, from our office at Kwench, a co-working space in Victoria. Remote employees should expect occasional travel to Victoria for in-person collaboration. A short cover letter is required as part of the application. It doesn’t need to be long, just a brief note on why you’re interested in this role at Giftbit. Please also include either an updated resume or a link to your LinkedIn profile. The hiring process may include a paid work sample, and we may ask for examples of past work where available. All candidates are considered through a fair and inclusive hiring process. Giftbit responds to qualified applicants, with particular care given to those who include a short, customized cover letter. Annual compensation for this role is CA$115,000 to CA$155,000 depending on candidate experience. The selection of this range was based on salary data for comparable roles. Giftbit provides competitive benefits and paid time off packages to its employees.