Gemini Legal Support Inc

Role Description The Process Server’s purpose at Gemini is to effectively manage their schedule, expenses, territory and workload by creating the most efficient routes each day based on appointments and priority of certain orders. Each Process Server ensures the timely and accurate uploads of daily work assignments, reviews materials, processes work assignments in a timely fashion, maintains accurate and complete paperwork, maintains equipment’s accuracy and functionality, and abides by the rules and regulations required for service of process in California. As a member of the Civil department, the Process Server is a self-motivated, composed, and conscientious contributor. Location: Torrance, CA/Fully Remote Schedule: Monday-Friday, 8:00am-5:00pm Compensation: $21.63-$30.77 Per Hour The pay range for this role is $21.63-$30.77. Starting pay for new hires is typically within the lower third of the range: $21.63-$24.68. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience. Responsibilities - Conduct all duties of a route-based process serving operation, including but not limited to: - Maintain a safe vehicle, assigned equipment, and registrations - Create and maintain efficient routes based on appointments, rush status and length of time work orders have been in the server’s queue of orders - Report issues with orders or locations in accordance with developed procedures - Fill out paperwork properly, taking detailed notes of every attempt on every work order - Respond and collaborate on department and specific order-based emails - Deal with confrontation in a calm and professional manner - Maintain location relations by being friendly, polite and respectful - Work cross-functionally with other departments in the office, responding to status requests or audits from the Process department supervisor/specialists and proof of service requests from the Proof Desk. - Sign and return documents in a timely manner - Demonstrate discipline in following all active processes to ensure standardization - Demonstrate accuracy, dependability and consistency with work assignments and expectations - Communicate effectively - Demonstrate street smarts when in the field - Other duties as assigned Qualifications - High School diploma or equivalent required - 2+ years of progressive experience in a route-based position preferred, but not required Requirements - Advanced time management and organizational skills - Strong verbal and written communication skills - Ability to handle a high volume of work and function in a fast-paced environment, on deadline - Self-motivated and directed, with keen attention to detail - Strong conflict resolution and de-escalation skills - Proficient using a computer, business phone, office software, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) - Valid California driver’s license and clean driving history - Reliable vehicle, current auto registration and current auto insurance - Adequate internet connection for home office - Exceptional teamwork - Follow dress code Functional Requirements - Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to: - Lifting, bending, standing, climbing or walking while carrying out assigned duties - Lift, push, pull up to 35lbs - Sitting for at least one hour at a time (total: 4-6 hours/day) - Driving for extended periods of time, up to 4-6 hours in a day and up to 100-200 miles per day Travel - Travel is required for this position up to 100% of working hours Benefits - Comprehensive medical, dental, and vision coverage - Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays - 401(k) plan with company match - Tuition reimbursement program - Employee Assistance Program and legal assistance benefit - Company-paid annual charitable donation in your name - Employee recognition program

Description ABOUT GEMINI LEGAL If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal. Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case. Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry. Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another. ABOUT THE ROLE The Voucher Specialist plays a critical role in assisting injured workers with identifying and utilizing approved retraining options. This position requires strong organizational skills to manage, maintain, and coordinate a large workload of cases concurrently. Specialists are trained on state regulations and procedures, enabling them to guide injured workers through the retraining process while maintaining sensitivity to confidential matters and strict compliance with HIPAA and all applicable state and federal document security regulations. - Location: Rocklin, Ca/Fully Remote - Schedule: Monday-Friday, 8:00am-5:00pm - Compensation: $24.04-$30.77 Per Hour The pay range for this role is $24.04-$30.77 Per Hour. Starting pay for new hires is typically within the lower third of the range: $24.04-$26.28 Per Hour. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience. RESPONSIBILITIES - Manage and maintain a caseload of up to 150 cases, ensuring accurate tracking, documentation, and timely follow-up. - Assist injured workers with selecting and enrolling in approved retraining or educational programs, providing guidance and support throughout the process. - Communicate with accredited schools and training centers to understand enrollment requirements and support injured workers with necessary documentation. - Coordinate communication between injured workers and schools, ensuring smooth enrollment and timely updates. - Prepare and submit invoices to claims administrators for payment in a timely and accurate manner. - Handle intake and exit processes for injured workers, including collecting necessary documentation and ensuring proper case closure. - Handle escalated requests or inquiries from injured workers or internal departments, escalating as appropriate while maintaining professionalism. - Maintain strict compliance with HIPAA and all applicable state and federal privacy and security regulations in all case-related activities. - Demonstrate a thorough understanding of current departmental procedures and actively contribute to team knowledge sharing and training. - Identify and recommend process or departmental improvements, supporting a culture of innovation and continuous improvement. - Participate in departmental audits, including quality, metric, and compliance audits, ensuring accuracy and accountability of reported data. - Support and engage in Kaizen and other continuous improvement initiatives, helping streamline workflows and enhance performance. - Exhibit mastery of established processes and serve as a resource for peers, fostering collaboration and team development. - Take ownership of additional tasks and responsibilities as assigned, demonstrating flexibility and a proactive approach to evolving business needs. Requirements WHAT YOU BRING Education and/or experience: - High school diploma or equivalent required. - 1–2+ years of experience in call center, collections, sales, or social work preferred. - Bilingual required (Spanish and/or other languages will be considered). - Previous workers’ compensation industry experience is preferred, but not required. Skills: - Strong customer service orientation, demonstrates patience, professionalism, and responsiveness when interacting with clients, facilities, and third parties. - Strong verbal communication skills, able to handle high call volumes, manage sensitive conversations, and represent Gemini professionally in all interactions. - Professional written communication produces clear, concise, and courteous correspondence via email, fax, and mail. - Conflict resolution and problem-solving, effectively manage difficult or escalated calls with professionalism and tact. - Proficiency in researching, tracking, and updating records efficiently. - High attention to detail. - Works effectively with internal teams, departments, and external carriers/vendors. Technology: - Proficient with computers, business phones, office software, video conferencing, and Google Workspace (Docs, Sheets, Calendar, Gmail, etc.). FUNCTIONAL REQUIREMENTS - Must be able to perform the essential functions of the position with or without accommodation including but not limited to: - Sitting for at least one hour at a time (total: 6-8 hours/day) - Keyboarding for extended periods of time (total: 4-6 hours/day) - Using a phone with or without a headset for extended periods (total: 4-6 hours/day WHAT YOU’LL LOVE ABOUT GEMINI LEGAL Full-Time Team Members - Comprehensive medical, dental, and vision coverage - Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays - 401(k) plan with company match - Tuition reimbursement program - Employee Assistance Program and legal assistance benefit - Company-paid annual charitable donation in your name - Employee recognition program