GASTRO CARE PARTNERS MANAGEMENT COMPANY LLC

Role Description Gastro Care Partners is seeking a Patient Financial Services Representative to join our team in a fully remote, full-time role. This position serves as a key point of contact for patients and insurance companies and is ideal for someone who is comfortable working in a high-volume, phone-based environment, as the role involves being on the phone the majority of the day. The Patient Financial Services Representative is responsible for delivering excellent customer service by: - Answering patient and payer inquiries - Resolving billing and account-related issues - Processing payments - Supporting a positive financial experience for our patients This role requires strong communication skills, attention to detail, and the ability to navigate patient billing and insurance questions with professionalism and empathy. Qualifications - High school diploma or GED required - Prior experience in patient financial services, medical billing, revenue cycle, healthcare customer service, a medical office, call center, or a related healthcare setting preferred - Strong knowledge of insurance terminology, billing procedures, insurance verification, claims, patient balances, and payment collection processes preferred - Knowledge of medical terminology and HIPAA regulations preferred - Comfortable working in a phone-intensive environment, with the majority of the workday spent assisting patients and insurance companies by phone - Excellent verbal and written communication skills, with the ability to explain billing and payment information clearly and professionally - Strong customer service, interpersonal, and problem-solving skills - Proficiency in EMR/EHR systems and Microsoft Office Suite - Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment - Detail-oriented and dependable, with strong documentation and follow-up skills - Commitment to professionalism, confidentiality, and patient-centered service Requirements - Full-time - Monday through Friday - No nights or weekends - Paid holidays Benefits - Competitive market pay: $18.00–$22.00 per hour, depending on experience - Health, dental, and vision insurance - Generous 401(k) match up to 5% - Paid time off and paid holidays - Retirement plan options - And more Company Description At Gastro Care Partners, we are committed to delivering exceptional care and service to our patients while supporting our employees with the tools, training, and flexibility they need to succeed. This is an excellent opportunity for someone seeking a remote healthcare role with a predictable weekday schedule, no nights or weekends, paid holidays, and the opportunity to make a direct impact on the patient financial experience.

Role Description Gastro Care Partners is seeking a fully remote Early-Out Self-Pay Representative to join our Revenue Cycle Team. Responsible for timely and professional collection of patient balances before they are outsourced to bad debt agencies. This role ensures a positive patient experience while securing payments, setting up payment plans, resolving billing issues, and educating patients about their financial responsibilities. Representatives are expected to work efficiently, meet collection targets, and maintain compliance with company policies and applicable regulations. Key Responsibilities - Contact patients via phone, email, and/or letter to resolve outstanding self-pay balances in the early-out period. - Clearly explain account balances, insurance processing, and payment options. - Negotiate and establish acceptable payment plans in accordance with company policy. - Accept payments and provide receipts or confirmations as needed. - Document all interactions and follow-up actions in the billing system accurately and promptly. - Escalate unresolved issues to appropriate departments. - Monitor and maintain assigned work queues to ensure timely follow-up including but not limited to Statement Review, Collection Queues, Unapplied Queues, Infusion Claims, Insurance Negotiations (SCAs) and Failed Payment Plans. - Meet or exceed monthly productivity and collection goals. - Maintain compliance with HIPAA and other regulatory requirements. Job Expectations - Communication: Maintain a professional and compassionate tone at all times. Communicate clearly and effectively with patients and team members. - Productivity: Handle a minimum of [X] accounts per day and meet call/contact quotas. - Collections: Achieve a collection rate of at least [X]% of assigned monthly balances. - Accuracy: Ensure all account notes and updates are entered correctly in the system. - Compliance: Follow all internal procedures and external regulations (FDCPA, HIPAA, etc.). - Teamwork: Collaborate effectively with peers and leadership to resolve patient issues and improve processes. Qualifications - High school diploma or GED required. - 1+ years of experience in medical billing, collections, or healthcare customer service preferred. - Familiarity with EHR systems and billing platforms (e.g., Epic, ModMed) preferred. - Strong verbal and written communication skills. - Ability to handle sensitive conversations with empathy and professionalism. - Basic math and computer skills. Benefits - Competitive market pay: $20 - $23.50 DOE - Great health insurance benefits - Generous 401k matching program up to 5% - Paid time off and paid holidays - Retirement plan options - And so much more...