Garces, Grabler & LeBrocq

• Build, maintain, and optimize custom reports, dashboards, KPIs and scorecards in SmartAdvocate to support leadership and operational teams. • Manage configuration and enhancements, including fields, workflows, statuses, automation logic, and reporting structures. • Design user-friendly dashboards, continuously improving usability and relevance based on stakeholder feedback. • Analyze case data, workflow trends, user activity, and operational metrics to identify opportunities for process improvement and efficiency gains. • Audit data quality and reporting reliability, identifying inconsistencies, missing data, or workflow breakdowns. • Collaborate with Executive Leadership, Operations, and IT to instill best practices. • Ensure reporting accuracy, consistency, and data integrity across SmartAdvocate. • Generate recurring and ad hoc reports.