Frankenmuth Insurance

Property Claims Adjuster Req #681 United States **This is a Desk Adjuster position and can work remote, hybrid or in office** Summary: Under general supervision and following standard procedures with independent judgment, investigates, evaluates and resolves/disposes of general property claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, and liability in accordance with policy provisions by performing the following duties. Essential Duties and Responsibilities: - Follows corporate policies, procedures, and fair claims handling practices - Investigates claims to determine validity and extent of liability, including: - Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others - Reviews and evaluates documentation, including applications, reports, and statements - Monitors appropriate claim outcomes through self-audit process - Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues - Ensures legal, regulatory and fair claims handling compliance - Sets or recommends reserves based on results of claim investigation. - Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports. - May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including: - Conducts in-depth interviews and/or scene inspections - Attends settlement conferences and/or trials - May serve as a member of project teams, contributing to the achievement of project objectives. - Performs other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXP WITH GUIDEWIRE CLAIMS CENTER IS PREFERRED Education/Experience: Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training. A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Customer Service Insurance Professional (Personal Lines) Req #682 United States Job Description Summary:  Under moderate supervision and following standard procedures with some independent judgment is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of all Personal Lines products, company forms and programs. Front line underwriting of current business. Proactively identify cross sell and upsell opportunities from existing business and thoroughly underwrite the risk at time of quote, binding and issuance. Defined underwriting authority for rewrites. Communicate effectively with policy holders, agents, third party individuals, vendors and team members within the customer service department. Essential Duties and Responsibilities: 1. Builds and maintains working relationship with customers and agents: a. Supports policy holders by responding to inquiries regarding insurance availability and eligibility of policy and coverages. Complete full review of policy coverages, advise policy holders of coverage options, determine eligibility and acceptability of policy change requests b. Follow up with policy holders regarding all necessary underwriting requests to complete a new business policy or endorsement issuance c. Completes Replacement Cost Estimator (RCE) on any homeowner coverage changes d. Communicates verbally, in writing, and electronically with customers, agents and vendors e. Keeps detailed records of customer interactions and transactions, recording details of inquiries, complaints, policy quotes and issuance and general comments, as well as actions taken. f. Field initial claims and billing inquiries 2. Identifies sales opportunities for all Personal Lines insurance products: a. Complete risk assessment of policy holder and determine eligibility b. Complete policy quotes c. Completes Replacement Cost Estimator (RCE) on all new business quoted or issued d. Reviews applications and binds coverage for customers quoted e. Solicits sale of new or additional services or products. 3. Processes policy changes such as address changes, vehicle additions, or coverage changes. 4. Provide training support for team: a. Create or modify tools/job aids utilized b. Facilitate training of new hires and current team members 5. Performs other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training. Certificates, Designations and Licenses: Property & Casualty License required. A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Job Details Pay Type Hourly Travel Required No