Flooid

• Client Relationship Leadership: Building and managing long-term relationships with customers and being the first point of commercial contact for them • Commercial Performance: Developing a pipeline of opportunities for whitespace, upgrades and new solutions, leading to account financial growth and closed deals. • The Power of Three: Building relationships across Glory and Acrelec to cross-sell Flooid solutions into their customers, and create opportunities for Glory and Acrelec to sell their products to Flooid’s customers. • Sales Administration: Ensuring all forecasting is accurate and up to date in Salesforce; being responsible for correct invoice processing and making sure payments are received on time, whilst working closely with the Finance team. • Developing a ‘trusted advisor relationship’ with key accounts, customer stakeholders and executive sponsors. • Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders. • Updating your skills and knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and engaging with professional organisations. • Ensuring our current customers are satisfied by delivering exceptional client service on a day-to-day basis. • Monitoring and analysing customer usage of our product and recommending new features and products which will help their business grow. • Working with the ‘New Business Sales’ team, ensuring all new customers are onboarded and integrated into Flooid, building long-term relationships • Ensuring contract and legal documentation reflects business context, commercial priorities, and organisational needs.