First Mutual Holding Co.

• Develops and implements training programs to meet the needs of all Member Banks, including but not limited to retail, lending, new hire, and sales training. • Works directly with Shared Services teams, Retail Banking, and Member Banks to document and coordinate training needs, develop training schedules, and ensure compliance with procedures, operations, lending, sales, and training activities. • Ensures policies and procedures are effectively communicated and trained to all Member Banks in coordination with Business Operations and other Shared Services departments. • Facilitates virtual and web-based training; prepares training programs, establishes credibility, fosters a positive learning environment, and uses effective presentation methods to maximize impact. • Delivers sessions consistent with adult learning theory, including lectures, group activities, case studies, role-plays, simulations, and demonstrations, adapting style and methods as needed. • Develops and delivers new lender training, reinforces sales and loan operations training, and provides additional training as required. • Coordinates training schedules with other business lines involved in onboarding and designs development programs aligned with the Member Banks. • Collaborates with business partners to develop comprehensive training programs and utilizes external training programs and products as needed. • Maintains up-to-date knowledge and understanding of the current consumer lending platform, programs, guidelines, rules, regulations, and bank policies/procedures across all Member Banks. • Creates, develops, and maintains lending training manuals related to products, processes, policies, and investor guidelines for all Member Banks. • Assists in creating and publishing training content in new, innovative learning platforms. • Assists with additional ad-hoc training as necessary. • Responds to staff inquiries regarding lending products, processes, and operations, offering expertise and insight to resolve questions or issues. • Monitors updates or changes to the LOS system and updates training materials accordingly. • Assists with new projects, including project planning, testing, and rollout to affected departments and personnel. • Travels to all institutional locations as required. • Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Builds working knowledge of all applicable laws and regulations.