First National Bank

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, June 8, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Kearney Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, July 27, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below: 8:00am - 4:30pm (M T W R F = =) 8:00am - 4:30pm (M T W R F = =) 8:00am - 4:30pm (M T W R F = =) 8:00am - 4:30pm (M T W R F = =) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 2:30pm - 11:00pm (M T = = F Y S) 10:00 - 6:30pm (M T W R F ==) 10:00 - 6:30pm (M T W R F ==) 10:00 - 6:30pm (M T W R F ==) 10:00 - 6:30pm (M T W R F ==) FLEX SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (July 27, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 - 2223 2nd Ave Kearney, NE 68847 Benefits eligibility for all employees begins the 1st of the month following your start date! (July 1, 2026) Compensation: $21.00 Per Hour + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 90 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 90 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. - Bilingual in English and Spanish (preferred) #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260667 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, June 8, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Kearney NE Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, July 27, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. SHIFT DAYS 10:00 - 6:30pm (M T W R F ==) 10:00 - 6:30pm (M T W R F ==) 10:00 - 6:30pm (M T W R F ==) 10:00 - 6:30pm (M T W R F ==) FLEX SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (July 27, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 - 2223 2nd Ave Kearney, NE 68847 Benefits eligibility for all employees begins the 1st of the month following your start date! (July 1, 2026) Compensation: $23.10 ($21.00 Per Hour + 10% Language Differential) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 90 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 90 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Bilingual in English and Spanish (required) - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260668 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: At FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud Specialist, you can do just that by helping FNBO customers protect themselves against fraud. We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of credit card fraud investigation. Our mission is to support our customers who have been victims of fraud. While this role is specifically for Fraud Investigations, there could be opportunities in the future to move to or assist with Non-Fraud Investigations as well. In the Fraud Investigations Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Senior Fraud Specialist who can make a big difference to our customers’ financial lives. THE GREAT BIG SMALL BANK We take pride in the fact that we’re been independently owned and operated and have the freedom to make decisions based on what’s right for our people. Whether you’re starting a new career or finding a new trajectory, we believe you’ll find your fit here. FNBO is a place that can help you learn, grow and achieve your goals while maintaining work-life balance. This is scheduled to be a remote training class and is set to begin on 5/25/2026 - 8:00am to 5:00pm CST for 3 weeks. About This Role: As a Fraud Investigations Specialist at FNBO, you will be expected to: - Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their back - Determine the validity of disputes and hold customers accountable if necessary - Conduct an in-depth investigation and attempt to identify a suspect - Contact law enforcement when necessary and provide important information - Research and submit Suspicious Activity Referrals when necessary - Understand chargeback lifecycles for Visa and Mastercard - Review responses from merchants and respond accurately and professionally based on the information that was provided. - Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth - Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete - Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections - Effectively manage time to ensure performance is meeting or exceeding production goals. The Ideal Candidate for This Role: THE IDEAL CANDIDATE FOR THIS ROLE IS… - Supportive and solution-oriented - A strategic thinker - Strong written and oral communication skills and comprehension - A person who believes in a greater mission - Someone who takes pride in doing good for the community - Great at managing multiple responsibilities - Comfortable defusing a potentially stressful situation - Motivated by a challenge EXPERIENCE AND BACKGROUND Required: - High school diploma or GED - Excellent oral and written communication skills - Basic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.) - A minimum of nine months of customer service experience - Basic accounting skills with the ability to balance accounts Desired: - Credit card dispute and chargeback experience is highly desired - Familiarity with the credit card or banking industry #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $37,454.00-$59,927.00This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260644 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: As a Senior Specialist, Chat, you’ll be at the forefront of customer interactions, delivering expert assistance and problem-solving across chat, email, and other messaging platforms. Our Chat Team is the first point of contact for customers needing card support. You will: • Engage with customers via chat, providing solutions for inquiries related to credit cards and retail banking accounts. • Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management. • Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency. • Adapt your communication style to meet customer needs, ensuring clarity and professionalism in every interaction. • Utilize CRM and chat platforms to document interactions and track customer history for better service outcomes. • Stay informed on omnichannel trends to optimize the customer experience across different digital touchpoints. • Work collaboratively with internal teams when needed to escalate complex issues. • Make data-driven decisions using available resources to resolve customer concerns effectively. Available Schedule: 9:30am to 6:00pm CST (Monday through Friday) About This Role: THE IDEAL CANDIDATE FOR THIS ROLE: We’re seeking a savvy communicator who wants to be on the forefront of launching a new channel, who embraces working in a fast-paced environment and is passionate about delivering an exception customer experience You are: - An excellent communicator, skilled in written and verbal interactions across multiple digital channels. - A skilled multitasker, able to handle multiple chat conversations at once while maintaining focus and accuracy. - Tech-savvy, comfortable working with CRM systems, chat platforms, and automation tools. - Adaptable, able to adjust tone and approach based on customer needs and communication styles. - An analytical problem-solver, capable of assessing customer concerns and determining appropriate solutions. - Knowledgeable about security & compliance in banking, ensuring customer data is handled appropriately. - Efficient in digital tools, including keyboard shortcuts, AI chat assistants, and system navigation for quick resolutions. The Ideal Candidate for This Role: - Must be a current FNBO Customer Care - Credit Card team member or a FNBO Customer Care - Retail team member that was recently training on Credit Card. (Or FNBO Rehire that was recently trained on FNBO Customer Care Credit Card) - Typing speed of at least 40 words per minute with strong accuracy. - A minimum of 12 months of direct customer service or sales experience. - Strong computer skills, including navigating multiple banking systems and digital communication tools. - Experience with omnichannel customer support (chat, email, messaging platforms) a plus. - Ability to work in a fast-paced digital environment while maintaining professionalism. - A quiet workspace with minimal distractions if working remotely. - A fast, reliable internet connection if working remotely. - Demonstrated dependability and reliability. - A high school diploma or GED. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $37,454.00-$59,927.00This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260052 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Monday - Friday - Various shifts: 8:00-5:00, 9:00-6:00 M-F Process Incoming and Outgoing Wire Transactions for our FNNI Customers and Business Units with moderate supervision. Verify and analyze wires to detect suspicious activity which helps to prevent losses, reduces bank/customer risk, supports customer satisfaction and retention, all while adherence to regulatory rules and timelines. Achieve daily production standards and quality requirements. Manage workload based on customer impact and prioritization guidelines. Provide employee and customer inquiry support by utilizing effective problem solving resolutions. Review defined daily reports and work others to ensure compliance with Reg E. About This Role: 1. Demonstrate comprehensive understanding of the Wire system and related processes. - Thorough knowledge of all functions within respective specialized department to allow for successful rotation of assignments. - Work closely with Lead and/or Management to prioritize daily work and reporting functions with a goal of increasing efficiencies and improving consistency. - Problem-solve errors to recommend solutions and process changes to eliminate issues from reoccurring. 2. Promote confidence in FNB by providing our business partners with accurate, timely, and professional support. 3. Research and resolve incoming calls, email questions regarding policy/procedures, while maintaining defined service levels and requirements in support of Commercial Payments, Treasury, Retail, and other Business Unit representatives. - Display attention to detail and quality assurance standards.  - Escalate necessary issues to a Lead or Department Manager. 4. Continuously look for and escalate opportunities to improve departmental production and accuracy efficiencies. - Attend and contribute to team meetings. - Understand the work assignments that enable successful rotating assignments. - Participate in the departmental cross-training efforts. 5. Follow all FNNI compliance and security guidelines when researching issues and resolving disputes. - Understand and adhere to all bank policy, laws, and regulations applicable to role. 6. Demonstrate professional behavior and promote positive working relationships. - Practice Operations’ values and support the goals and strategic plan.  - Be proactive and respectful in all relationships. - Foster a supportive team environment. - Maintain constructive working relationships. The Ideal Candidate for This Role: Required: - High school graduate or GED. - Previous customer service experience. - Excellent verbal and written skills. - Excellent time management skills - Ability to define problems, establish facts, and draw valid conclusions. - Focus on attention to detail and accuracy. - Ability to multi-task as needed. - Working knowledge of Microsoft Office suite of products. Desired: - Working knowledge of Wires and Online Banking functions. - Supervisory/leadership experience - Knowledge of diverse banking products and processes. - Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices. Compensation: Compensation range (base pay): $37,454.00-$59,927.00This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260554 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The Client Relationship Associate II provides daily customer support and enables the efficient and effective practice management of our Financial Advisor teams. This role works closely with their Advisor(s) to support the delivery of advice, guidance and investment solutions to individuals to build and maintain financial wellbeing. The Financial Advisor Associate will support Advisor(s)and customers with basic to comprehensive investment, insurance and financial planning needs. About This Role: - Meet regularly with Advisor(s) and manage the daily servicing needs for assigned customer portfolio to support the Advisor(s) in identifying customer needs and delivering solutions. - Maintain the new customer onboarding service model and standards. - Anticipate customer needs, recognize opportunities and recommend appropriate Wealth Management support and services to the primary Advisor. - Properly execute on transactions in a timely manner. Prepare and maintain appropriate documentation ensuring completeness and accuracy. Follow through on the submission of documents to ensure timely and accurate completion. - Complete Client Instructed Trades under the supervision of the Advisor(s) for less complex or self-directed clients. - Monitor account activity by reviewing and validating daily transactions. Support the documentation of all customer contacts, written and verbal to confirm customer discussions and actions. - Monitor portfolio of accounts, notify Advisor of outstanding balances and anticipated cash needs. - Coordinate with Advisor(s) to schedule and facilitate customer reviews, with awareness of the administrative risk associated with account administration. - Assist Advisor(s) with the financial planning process, including data collection and entry. - Complete the annual review process for less complex clients as assigned by the Advisor(s) in a timely manner. - Apply expertise to solve customer issues using sound analytical thinking and identify innovative solutions. Engage internal or external resources when necessary for more complex customer issues. - Assist Advisor(s) with the planning, coordination and execution of marketing plan and customer touchpoints. - Attend cross-functional meetings on behalf of the Advisor(s) to provide knowledge and insights on Wealth Management customers. - Complete and submit Annuity orders to support client goals and advisor recommendations. - Exhibit professional behavior and promote positive and collaborative working relationships. - Understand and comply with bank policy, laws, FINRA regulations, and the bank's BSA/AML Program, as applicable to all job duties. The Ideal Candidate for This Role: Required Qualifications: - Bachelor’s degree in Business Administration, a related field or equivalent experience. - FINRA Series 7 and 66 (or Series 7, 63 & 65) registrations. - State Life, Accident & Health and Variable Contract insurance licenses. - Working knowledge of all standard concepts and procedures with area of expertise. - Excellent orientation to detail. Able to review documents or information with accuracy for errors or omissions. - Ability to deliver clear, articulate and concise messages, both verbally and written. - Demonstrated proficiency in writing and able to develop presentations, documents or standard reports that are clear and understood. - Ability to identify problems, research underlying contributing factors and evaluate appropriate solutions. - Ability to identify areas where efficiency and process improvement are needed. - Ability to work collaboratively and cohesively within a team environment. - Ability to listen to customer’s needs and deliver a comprehensive solution - Understands and contributes to intended customer experience of helpful, easy and personal. Preferred Qualifications: Certifications or degrees such as a AWMA, CRPC, FPQP, or ability to earn accreditation Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $63,288.00-$104,425.00This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260541 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, May 11, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, June 29, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) FLEX SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Sa) SUN = (Su) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (June 29, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue Kearney, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for all employees begins the 1st of the month following your start date! (June 1, 2026) Compensation: $23.10 ($21.00 Per Hour + 10% Language Differential) + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 70 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 70 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. - Bilingual in English and Spanish (preferred) #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260444 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, May 11, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, June 29, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) FLEX SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Sa) SUN = (Su) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (June 29, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue Kearney, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for all employees begins the 1st of the month following your start date! (June 1, 2026) Compensation: $21.00 Per Hour + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 70 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 70 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. - Bilingual in English and Spanish (preferred) #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260443 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, April 6, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, 5/25/26, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. SHIFT DAYS 2:00pm to 10:30pm MTWR=Y= 12:30pm to 9:00pm MT==FYS 1:30pm to 10:00pm MTW=F=S 2:00pm to 10:30pm M==RFYS 11:00am to 7:30pm M==RFYS 10:30am to 7:00pm MTWR==S 1:30pm to 10:00pm =TWRFY= 2:30pm to 11:00pm MTWR==S MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (May 25, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue Kearney, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for all employees begins the 1st of the month following your start date! (May 1, 2026) Compensation: $23.10 ($21.00 Per Hour + 10% Language Differential) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 70 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 70 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Bilingual in English and Spanish (required) - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260171 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, April 6, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, 5/25/26, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. SHIFT DAYS 2:00pm to 10:30pm MTWR=Y= 12:30pm to 9:00pm MT==FYS 1:30pm to 10:00pm MTW=F=S 2:00pm to 10:30pm M==RFYS 11:00am to 7:30pm M==RFYS 10:30am to 7:00pm MTWR==S 1:30pm to 10:00pm =TWRFY= 2:30pm to 11:00pm MTWR==S FLEX SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (May 25, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue Kearney, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for all employees begins the 1st of the month following your start date! (May 1, 2026) Compensation: $21.00 Per Hour + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 70 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 70 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. - Bilingual in English and Spanish (preferred) #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260170 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.