FHI

Accounts Receivable Specialist locations Remote - North Carolina time type Full time job requisition id R37954 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Accounts Receivable Specialist Position Summary The Accounts Receivable Specialist plays a key role in supporting accurate cash application, proactive collections efforts, and the maintenance of healthy customer accounts. This position is responsible for ensuring timely follow-up on outstanding balances, maintaining accurate records, and supporting the resolution of billing and payment issues. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, values accountability, and takes pride in delivering consistent, high-quality work that supports both operational excellence and strong customer relationships. What Success Looks Like We will know the Accounts Receivable Specialist is successful when they consistently demonstrate: - Timely and professional follow-up on assigned accounts - Accurate payment application and account maintenance - Reduction of past-due balances within assigned portfolio - Clear and professional communication with customers - Reliable documentation of collection activity and commitments - Prompt escalation of risks, disputes, or unresolved issues - Strong collaboration with internal billing and accounting teams Key Responsibilities Accounts Receivable & Collections Support - Perform regular follow-up on assigned customer accounts regarding outstanding balances - Maintain consistent collection activity according to established schedules and expectations - Document all customer communication, payment commitments, and account updates - Escalate unresolved or high-risk accounts appropriately Payment Application & Reconciliation - Support daily payment application and account reconciliation activities - Monitor incoming payments and update customer account statuses - Identify discrepancies between payments received and outstanding balances - Ensure account records remain accurate and up to date Billing Dispute & Resolution Support - Identify billing issues or disputes impacting payment activity - Assist with gathering documentation needed for dispute resolution - Track open disputes and support follow-up through resolution - Communicate recurring issues or trends to leadership Customer Communication - Communicate professionally with customers regarding: - Outstanding balances - Payment status updates - Basic invoice-related questions - Utilize approved communication methods and messaging standards - Escalate complex or sensitive situations when appropriate Data Accuracy & Reporting - Maintain detailed and accurate account notes and records - Ensure collection activity is documented in a timely manner - Support accurate AR aging and reporting processes - Assist with report preparation and account research as needed Team Collaboration - Partner closely with the Billing Operations & AR Manager on priorities and escalations - Support workload balancing and team coverage as needed - Participate in AR meetings and process improvement discussions - Contribute to a positive, team-oriented work environment What You Bring Behavioral Competencies - Strong attention to detail and organizational skills - Ability to manage multiple priorities in a fast-paced environment - Accountability and ownership of assigned responsibilities - Professional communication and customer service mindset - Strong follow-through and problem-solving abilities - Adaptability and willingness to learn new systems and processes - Ability to work independently while collaborating effectively within a team - High level of integrity and professionalism Qualifications Preferred Experience - 3+ years of experience in accounts receivable, billing, accounting, or related fields - Experience with ERP or accounting systems required - Experience supporting reconciliations, collections, or month-end close activities preferred - Exposure to audit support processes is a plus Skills & Technical Knowledge - Proficiency in Microsoft Office, including Excel, Outlook, Teams, and Word - Strong analytical and spreadsheet skills - Excellent written and verbal communication skills - Strong customer service and relationship management abilities - Process-oriented mindset with strong accuracy and attention to detail - Comfortable learning and utilizing new technology and systems Important Role Boundaries The Accounts Receivable Specialist does not independently: - Approve credits, refunds, or write-offs - Negotiate payment terms without authorization - Resolve complex billing disputes independently - Make accounting or revenue recognition decisions - Communicate policy exceptions without leadership approval All exceptions and approvals must be escalated through the Billing Operations & AR Manager. Physical Requirements - Office environment with in-office presence required at least three days per week - Ability to sit for extended periods while working on a computer - Ability to occasionally lift up to 20 pounds - Frequent use of standard office equipment and computer systems Why Join FHI? At FHI, we believe our people drive our success. We value accountability, teamwork, integrity, and service-minded leadership. This role offers an opportunity to grow your accounting and business operations experience while contributing to a collaborative and fast-moving environment.