Fathom

Role Description We are looking for an AI Deployment Strategist to join our Client Success and Strategy (CSS) team. In this role, you will own the full client lifecycle for a portfolio of strategic accounts, from initial AI deployment through post-live optimization and account expansion. You will work hands-on with our AI products while building deep relationships with client stakeholders at all levels. This role combines the first-principles problem solving of product and business operations teams, the technical depth of a forward-deployed engineer, and the relationship ownership of a strategic account executive. While this is a remote position open to candidates across the United States, we expect employees to work consistently from a single, fixed location within the US. What you’ll do - Own end-to-end client outcomes for a portfolio of strategic accounts - Lead AI deployment projects from kickoff through go-live, including technical configuration and integration work - Build and maintain relationships with client stakeholders from end users to executives - Drive product adoption through client education, workflow optimization, and proactive engagement - Identify and execute expansion opportunities within assigned accounts - Build systems and playbooks that scale the CSS function and Fathom - Build with AI tools to improve client experience and team efficiency - Continuously raise the bar on client experience — measure, iterate, improve Qualifications - 6+ years of experience in solutions engineering, business operations, management consulting, investment banking, or Epic integrations - Experience at a high-growth startup where you wore multiple hats - A track record of owning complex, high-stakes client relationships - Demonstrated ability to operate independently with minimal oversight - Strong written and verbal communication skills - Technical proficiency: Proficiency in SQL, Python, or other programming languages, troubleshooting software, and debugging integrations - AI tools expertise (LLMs, automation) in your own workflows - A background in healthcare Requirements - High integrity: You do what you say you'll do. You take responsibility when things go wrong. You act with integrity when no one is watching. - High output: You have a bias toward action and high sustained output. You don't wait to be told what to do. You find work, prioritize, and execute with urgency and optimism. - Systems builder: You solve problems once, not repeatedly. You create leverage through automation, process, and documentation. You see how pieces connect and optimize for the whole system. - Client experience obsessed: You believe every interaction matters. You aim to deliver the best experience your clients have ever had. You sweat the details others overlook. - On the frontier of AI: You use AI tools daily and push boundaries on what's possible. You're excited to work at the frontier. Benefits - Competitive compensation, including salary, equity, 401K matching - Salary range: $175K-240K - Comprehensive benefits including health, dental, and vision - Opportunity to work on cutting-edge AI technology with real-world impact - Senior team of strong operators - Environment of high ownership and autonomy where your work directly shapes outcomes

Role Description We are seeking a Medical Coding Auditor to contribute to Fathom’s next stage of growth. This role is a unique opportunity for an experienced medical coder with robust multi-specialty auditing experience, excellent communication and self-presentation skills, the drive to help a high-growth startup scale, and the desire to transform the future of medical coding. If this speaks to you, we want to hear from you. While this is a fully remote position open to candidates across the United States, we expect employees to work consistently from a single, fixed location within the US. Your role and responsibilities will include: - Reviewing medical records across an array of outpatient specialties to ensure that the correct diagnosis and procedure codes were assigned. - Reviewing physician documentation and performing audits to determine accuracy. - Preparing audit results reports as requested by the engineering and client success teams. - Providing coding insights, education, and examples to Fathom engineering and client success teams to accelerate product development. - Tracking, aggregating and summarizing the changing coding and billing rules for the engineering and client success teams. Qualifications - A current AAPC or AHIMA coding certification(s). - 3+ years recently auditing procedure and diagnosis codes. - 3+ years of recent auditing experience in emergency department, primary care, and/or E/M leveling. - 3+ years of recent auditing experience in a professional fee outpatient setting. - Experience in a professional fee and/or a facility setting. - Deep understanding of current coding guidelines, reimbursement guidelines, medications, and documentation requirements. - Strong knowledge of anatomy/physiology, diseases, and medical terminology. - Strong verbal and written communication skills. - Enthusiasm for technological innovation in medical coding. Requirements - Bonus points if you have: - Multi-specialty auditing experience beyond ED and primary care. - Experience with inpatient coding and risk adjustment auditing. - Experience building and implementing audit plans. - Experience working with external clients. - Experience in an entrepreneurial/startup environment. - Prior encoder experience. Benefits - PTO and Uncapped Sick Days. - Medical/Dental/Vision Coverage. - 401k Matching. - $1,500 USD Home Office Budget. - Support for ongoing medical coding education and certification.

🚀 ABOUT FATHOM At Fathom, we believe that meetings are both our highest-leverage time and also often come with the heaviest burden. Too much of our attention is lost to menial tasks - like taking notes, documenting decisions, or chasing down action items - when it should be focused on human connection, collaboration, and strategic thinking. We created Fathom to eliminate the needless overhead of meetings. Our AI assistant captures, summarizes, and organizes the key moments of your calls, so you and your team can stay fully present without sacrificing context or clarity. From instant, searchable call summaries to seamless CRM updates and team-wide sharing, Fathom transforms meetings from a source of friction into a place for alignment and momentum. We’re a small company that creates magical experiences through the hard work of focused builders. We try to live our values - Care Deeply, Seek Leverage, Share Ownership, Sustain Urgency, and Be Tenacious - in everything we do, every day. We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far: 🥇 #1 Most Used App of the Year on HubSpot for 2025 🔥 #1 Rated on G2 with 6,500+ reviews and a perfect 5/5 rating 🥇 #1 Product of the Day and #2 AI Product of the Year 🏆 Recognized on G2’s 2026 Top 100 Best Global Software Companies 🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces 📈 We’re hitting revenue and usage records every week We think you’ll be pretty excited about Fathom too if you give it a try. Sign up today (it’s free)! 🔥 WHY YOU SHOULD JOIN US - Tons of product-market fit: Our product is loved by users, and we’re growing fast via a PLG motion. - You’ll build from 0 → 1: As our first growth marketer, you’ll define the function, build the foundation, and scale the strategy. - Your impact is immediate: You’ll shape how we position, launch, and grow our product across the funnel. No cogs in the wheel here. - We’re on the leading edge of AI: We embrace the rapidly evolving AI landscape, both in our product development and internal applications. - Remote and async-first: We value deep work and give you the autonomy to own your craft. ABOUT THE ROLE We’re hiring a Head of Growth Marketing to accelerate Fathom’s next stage of growth. In this role, you’ll build, test, and scale strategies that drive acquisition, product adoption, and virality. You’ll own growth experiments across community, paid, organic, and product-led funnels -- combining creativity with analytical rigor. You’ll report to our VP of Marketing and partner closely with Product, Finance, Data, and Sales. This is an ideal role for someone who thrives in fast-moving startup environments, loves blending strategy with execution, and is obsessed with turning ideas into measurable impact. WHAT YOU’LL DO - Take ownership of our new user acquisition target, driving the strategy across paid marketing, SEO & GEO, and more. - Design, run, and scale growth experiments across the funnel -- from acquisition channels to influencing in-product activation. - Build, collaborate, and optimize multi-channel campaigns (paid, organic, lifecycle, referral, partnerships) that drive signups and revenue. Manage agencies to support execution of many campaigns. - Partner with Product and Data to design in-product growth loops, onboarding flows, and conversion journeys. - Define, measure, and report on growth KPIs -- owning dashboards and analysis to surface insights and drive decisions. - Research and test new channels, tactics, and tools to keep us ahead of the curve. - Build scalable playbooks so wins can be repeated and expanded scalably, while aligning with our Finance team on budgeting. DOES THIS SOUND LIKE YOU? - You can seamlessly float between strategy and execution. - You’re user centric, yet data obsessed. - You test everything, and also pursue scale. - You move fast, iterate quickly, and learn graciously. - The rate of iteration in AI excites you, and has fundamentally shaped how you approach your work and day. WHO WE THINK WILL THRIVE (AKA Requirements): - 5+ years in self-serve subscription growth, demand generation, or performance marketing in B2B SaaS (ideally PLG). - Proven track record of designing and running growth experiments that deliver measurable results. - Strong analytical skills -- fluent in data analysis, funnel metrics, and growth KPIs. - Hands-on experience with analytics and experimentation tools (working with WebFlow, HubSpot, Amplitude, Hex, GA4, etc.). - Creative and scrappy: you can ideate, launch, and measure campaigns quickly. - Comfortable working cross-functionally with Product, Data, and Sales. - Bias toward action, resourceful, and energized by fast-paced startup environments. WHAT'S IN IT FOR YOU - The opportunity to shape the foundational software services of a growing company - A role that balances innovation and incremental improvement - A dynamic and collaborative marketing team - Competitive compensation and benefits - A supportive environment that encourages innovation and personal growth ABOUT OUR HIRING PROCESS - You’ll first meet with the VP of Marketing, then several members of the team. We’ll wrap with a very timeboxed exercise. - We’ll ask you to walk us through past growth experiments and outcomes. We’re excited to see how you think, test, and measure impact. - We believe in honest transparency. Ask us anything about the role, company, day-to-day expectations, outcomes, and more. - We move fast: expect a 2–3 week process from start to finish.

ABOUT FATHOM We created Fathom to eliminate the needless overhead of meetings. Our AI assistant captures, summarizes, and organizes the key moments of your calls, so you and your team can stay fully present without sacrificing context or clarity. From instant, searchable call summaries to seamless CRM updates and team-wide sharing, Fathom transforms meetings from a source of friction into a place for alignment and momentum. We’re a small company that creates magical experiences through the hard work of focused builders. We try to live our values - Care Deeply, Seek Leverage, Share Ownership, Sustain Urgency, and Be Tenacious - in everything we do, every day. We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far: 🥇 #1 Most Used App of the Year on HubSpot for 2025 🔥 #1 Rated on G2 with 4,500+ reviews and a perfect 5/5 rating 🥇 #1 Product of the Day and #2 AI Product of the Year 🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces 📈 We’re hitting revenue and usage records every week We think you’ll be pretty excited about Fathom too if you give it a try. Sign up today (it’s free)! 🔥 WHY YOU SHOULD JOIN US - Opportunity for impact. We’re established enough to ship instead of fighting fires and early enough that your work will have a real impact. - Opportunity for learning. - Startup experience. - We embrace being fully remote. We schedule meetings sparingly and instead heavily use async comms (Slack, Notion, Loom) ROLE OVERVIEW Fathom is hiring a motivated, experienced Technical Recruiter to help us scale our team. As one of the founding recruiters at Fathom, you’ll own every aspect of your roles, and have a critical role in building recruiting programs. You'll partner closely with hiring managers and our leadership team to drive outcomes—not just activity. We’re looking for a proven track record of finding and closing top talent, the ability to build trusting relationships quickly, and exceptional communication skills. We need someone who aligns with our values; highly collaborative, strong work ethic, low ego, and an ownership mentality. Fathom is growing quickly, and while our most pressing need is for a technical recruiter adept at identifying and engaging strong engineers, we expect there will also be a need for this person to flex into building other parts of the business; Go-To-Market, Operations, Customer Success and more. HOW YOU’LL HELP US WIN Our team is the reason Fathom has seen such success so far, and as one of our founding recruiters, you’ll play a huge role in growing that team. From day one, you’ll own searches end-to-end—driving both strategy and execution. You’ll also play a key role in helping us level up how we hire: from refining our sourcing and interview strategies to contributing to the systems, tools, and processes that will support future growth. If you thrive in an ever changing environment, enjoy building processes, and want to help create a highly effective recruiting machine that consistently identifies and closes the best talent, we’d love to talk. REQUIREMENTS - 3+ years of full-cycle technical recruiting experience in high-bar, high-growth tech environments - Success with top-of-funnel ownership—either as a dedicated sourcer or full-cycle recruiter who fills their own pipeline - Skilled in crafting a compelling narrative and strategic closing - Strong attention to detail: able to manage process, scheduling, and candidate communication solo, without coordinator support (for now) - Fluent in using pipeline metrics to prioritize time and identify issues - Bonus: Experience in non-technical recruiting, employer branding, and/or building recruiting infrastructure - Thrives in low-structure startup environments, building as you go - Candidate-centric approach, balancing empathy with pragmatism - Collaborative partner to hiring managers—able to provide effective coaching and strategic support WHAT'S IN IT FOR YOU - A fully remote team that values outcomes, not face-time - Opportunity for deep, impactful partnership with leadership - Chance to build from the ground up and shape Fathom’s recruiting function - Competitive compensation and benefits - A supportive environment that encourages innovation and personal growth - You’ll recruit for a team that is deeply technical, low-ego, and ambitious. ABOUT THE INTERVIEW - You’ll meet a significant cross-section of our team. We think it’s important that you get to meet most of the team you’ll be working with. - We’re going to ask you to showcase your skills by pitching Fathom based on the information you gather talking with everyone. Ask a lot of questions! - Quick turnaround time. We know you have lots of options so we move fast usually in less than 2 weeks from start to finish.