FareHarbor

Senior Financial Controller Amsterdam About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: - Think Client First - We Are One ‘Ohana - Be Curious and Learn - Own It - Act With Integrity - Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. And we believe our leadership fuels the success of our people, our business, and our clients. Our Leadership Anchors guide how we work together and lead with purpose to inspire success and drive impact. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come. About the Role We are expanding our Finance team at FareHarbor and are looking for a Senior Financial Controller based in Amsterdam. As a Senior Financial Controller, you will be instrumental in building scalable accounting infrastructure, controls to support our fast-paced global growth and processes which reconcile financial information to business reality. Reporting to the Director of Accounting, you will support and develop accounting processes with robust controls to ensure compliance and scalability in a dynamic organization. This is a hands-on role where you will be involved in everything from preparing journal entries to documenting business process understanding and managing month-end reporting. You will also collaborate closely with the Booking Holdings Finance teams to ensure alignment within the group while tailoring processes to meet FareHarbor's specific needs. What you'll do here: - Drive simplification and automation of financial accounting and reporting processes - Obtain end-to-end understanding of business processes, ensuring that appropriate accounting treatment is reflected in the financial statements - Identify and implement process improvements to enhance the efficiency and accuracy of monthly, quarterly, and annual reporting - Establish and maintain scalable internal controls - Oversee and perform day to day activities of multiple financial entities and processes - Build strong working relationships with Booking Finance teams including Compliance, Technical Accounting and Internal Audit - Assist with reconciliations, including intercompany reconciliations, ensuring transactions comply with local GAAP - Ad-hoc financial analysis and reporting - Own & solve complex tasks as part of large projects while also leading several small projects to completion Requirements: - Bachelor’s degree in Finance or Accounting required; CPA, ACCA, CA, or equivalent qualification is highly desirable - Minimum of 5+ years of experience in accounting/finance functions - Proficiency with SAP, Blackline, or similar accounting systems - Strong proficiency in Excel - Public Accounting experience highly preferred - Proven track record of translating business process understanding into actionable insights and correct accounting treatments. - Strong communication and presentation skills, with the ability to work effectively with commercial and operational teams - Excellent attention to detail and a continuous improvement mindset to streamline accounting processes - Ability to meet deadlines while maintaining high-quality standards and effective time management - Collaborative working style, with the ability to partner with a broad range of business functions - Adaptability to a fast-paced environment and willingness to take on additional responsibilities as needed This role is available to candidates located in the Netherlands and requires ability to work in a hybrid setup with 3 days in-office presence. Benefits: - Global leave benefit - 22 weeks paid parental leave - 2 weeks paid grandparent leave - Extended care and bereavement leave - Life insurance policy - Pension Plan - Central Amsterdam Location - Discount CZ insurance - Working in a multicultural environment - 45 different nationalities - Commuting allowance for public transport & subsidized lunch - Wellness benefits (Headspace subscription & wellness webinars) - Hybrid friendly - Work-from-home assistance - Educational Opportunities - Individual skill development & growth programming - Social hours & events and team-building - 26 vacation days per year

Manage partner channels and affiliate programs, provide exceptional support to clients, implement technical setups for new partners, and develop relationships with affiliate accounts to enhance client success.

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: - Think Client First - We Are One ‘Ohana - Be Curious and Learn - Own It. - Act With Integrity - Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come. About the Role We’re seeking an Assistant General Manager for our Hawaii market - a strategic, market-savvy operator who will partner closely with our GM to strengthen FareHarbor’s most valuable sub-region. This role will coordinate across Sales, Account Management, Onboarding, Support, and Strategic Partnerships to deliver an unrivaled client experience and ensure seamless connection with our mainland teams. The ideal candidate brings deep knowledge of Hawaii’s tourism ecosystem, a passion for client success, and the ability to translate local insight into scalable systems. Over time, this person will help formalize cross-functional processes, drive retention and growth through our sales↔distribution flywheel, and extend FareHarbor’s reputation as the trusted partner for operators across the islands. The Assistant General Manager (AGM), Hawaii will be the connective force between FareHarbor’s local presence and its mainland operations, ensuring Hawaii remains an exemplar of FareHarbor’s client experience. This role supports our most valuable sub-region by deepening client relationships, harmonizing cross-functional operations (Account Management, Onboarding, Support, Strategic Partnerships, and Sales), and leveraging our Distribution tools to accelerate both client success and market growth. The AGM will work to amplify the impact of the GM in the region: acting as a trusted partner to senior leaders on client operations as well as supporting coordination with mainland to ensure scalable, cross-functional excellence. What you’ll do here: 1. Cross-Functional Market Leadership - Coordinate across Sales, AM, OB, Support, and Distribution to deliver a consistent and exceptional client experience in Hawaii. - Act as the operational bridge between the local team and mainland commercial functions, ensuring consistent execution of FareHarbor standards and Leadership Anchors (Drive Execution, Communicate & Collaborate, Build Your Team, Adapt & Innovate). - Partner with mainland CommercialOps and Product teams to align on forecasting, client health, and service tiering models for the Hawaii portfolio. - Partner with the Distribution Teams to enhance and grow reseller-operator connections and address HI client needs around selling their products both direct (Sites) and via affiliates 2. Client Experience & Retention - Enhance NRR performance by improving service delivery, implementing client feedback loops, and formalizing client health metrics. - Support Account Management in developing proactive retention and upsell strategies tailored to Hawaii’s unique market dynamics (e.g., inter-operator partnerships, tour cluster opportunities). - Lead structured business reviews to surface client insights that inform both local and global Product roadmaps. 3. Operational Excellence & Process Alignment - Map and align local workflows (sales→go-live→support) with mainland systems, ensuring scalable processes and accountability. - Track and analyze commercial performance data to identify operational inefficiencies or client friction points. - Support capacity planning, forecasting, and performance review cadences with RevOps and Finance partners. 4. Team & Culture Development - Serve as a cultural ambassador for the Hawaii office—modeling FareHarbor’s leadership behaviors while promoting collaboration, continuous learning, and a growth mindset. - Coach team members across functions on FareHarbor’s client-first philosophy and promote cross-functional learning. - Reinforce the GM’s leadership while preparing for long-term continuity and succession readiness. Requirements: - 8+ years of experience in commercial operations, client success, or regional management with the majority of it in Hawaii, ideally in SaaS or hospitality tech. - Deep familiarity with the Hawaii tourism and activities ecosystem, including local operator relationships and market dynamics. - Demonstrated ability to lead through influence across functions and geographies. - Strategic thinker with a data-driven approach to operational improvement and client experience design. - Strong communicator adept at bridging field insights and centralized teams. - Hands-on experience working within or alongside RevOps, Finance, or Product teams to align processes, improve workflows, build forecasts and standardize cross-functional execution. - Strong analytical acumen, including comfort with dashboards, performance metrics, forecasting models, or operational reporting tools. Bonus Points: - Experience with distribution networks, channel management, or ecosystem partnerships. - Prior use or understanding of FareHarbor’s platform and products. - Proven ability to navigate complex stakeholder environments and drive alignment. - Strong network in the travel space in Hawaii Benefits - Medical, dental + vision coverage - 26 vacation days, 10 sick days & 12 paid holidays per year - Global leave benefit - 22 weeks paid parental leave - 2 weeks paid grandparent leave - Extended care and bereavement leave - Life insurance policy - 401k + employer matching - Social hours & events and team-building - Educational Opportunities - Wellness benefits (Headspace subscription & wellness webinars) - Work-from-home assistance - Hybrid friendly - Paid volunteer hours Salary Range: $113,684-$170,527, plus 20% bonus potential Please note you must be authorized to work in the United States for this position. At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana. FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants. Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.