FACTS

• Close deals in a highly competitive, consultative selling environment. • Up-sell to existing customers through education and providing additional product knowledge of software and services or new products and services. • Cold call and generate qualified sales leads. • Create proposals for targeted prospects or existing customers. • Provide expertise and advice to potential prospects and current customers regarding product and service offerings. • Use Salesforce CRM to maintain records of contacts, accounts, leads, opportunities, updating, and report generation. • Forecast and prepare sales plans to achieve sales goals.

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients. • Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs. • Meet face to face with each client at least two times per year at school location. • Assist in the coordination of sales and product revisions to existing clients. • Work closely across FACTS Operations and technical teams to resolve client related problems and issues. • Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS. • Actively participate in the evaluation of new product client requests. • Work closely with technical support to understand the breadth and limitations of the client product solutions. • Leverage relationships to expand FACTS solutions utilized by exiting clients. • Attend trade shows, conference and other events as needed to support client communication and engagement. • Gather competitive information to assist in continually evaluating market position. • Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues. • Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.