EXOGROUP

• Installation, support and maintenance of the server hardware and software infrastructure • Management of database systems (MariaDB & ClickHouse) and web servers (Nginx) • Monitoring server and network usage • Ensuring the most cost-effective and efficient use of resources • Planning and implementing future deployments • Some 24/7 availability for critical infrastructure situations • Contribute to team process improvement adhering to industry best practice and principles • Participate in team knowledge sharing activities

• Advocate and main point of contact for EXADS SaaS products with external clients • Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients • Onboarding and educating new EXADS clients as they get started with the platform • Addressing client issues and working on possible solutions • Guiding and providing support for any technical and/or API integrations • Acting as the voice of the customer internally • Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients • Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled • Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling • Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

• Installation, support and maintenance of the server hardware and software infrastructure • Management of database systems (MariaDB & ClickHouse) and web servers (Nginx) • Monitoring server and network usage • Ensuring the most cost-effective and efficient use of resources • Planning and implementing future deployments • Some 24/7 availability for critical infrastructure situations • Contribute to team process improvement adhering to industry best practice and principles • Participate in team knowledge sharing activities