Esri UK & Ireland & Helyx

Role Description We’re looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply‑chain ecosystems, or Defence corporate services and have a background in account management, customer success or business development; this could be an exceptional next step in your career. If you’re motivated by supporting mission‑focused organisations and enabling them to unlock the full value of world‑leading geospatial capabilities, we would love to hear from you. Responsibilities - Build trusted, strategic relationships across Defence—spanning MOD departments, corporate services, enabling functions, and Defence primes. - Support customer success at every stage, ensuring Defence users maximise value from GIS. - Manage and expand existing Defence accounts. - Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes. - Shape, qualify, and close opportunities aligned with Defence requirements and procurement frameworks. - Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi‑year programme adoption. - Support our strategic objectives—expanding user ecosystems, shaping programme requirements, and contributing to long‑term practice growth. - Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes. - Prepare compelling proposals, success plans, and presentations tailored to Defence audiences. Qualifications - Strong experience within the Defence, MOD, or Defence supply‑chain ecosystem. - Experience from Account Management, Customer Success, Business Development, or similar roles. - Understanding of how Defence organisations operate, make decisions, and procure technology. - Confidence navigating complex stakeholder environments. - Ability to translate Defence challenges into clear, value‑driven GIS outcomes. - Excellent communication, influencing, and relationship‑building skills. - Hold (or can obtain) the necessary security clearances. - Some understanding of GIS—or eagerness to learn its Defence applications. Location This is a home‑based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required. Benefits - Highly competitive salary (from at least £39k, higher depending on experience). - Generous bonus scheme (circa 20%). - Car allowance. - 6% company pension. - Private healthcare. - Gym/wellbeing contribution. - Cycle to Work scheme. - Enhanced family‑friendly policies. - Paid volunteering opportunities. - Flexible working and support for continual learning/development. How to apply Please apply via www.esriuk.com with your CV, cover letter, and salary expectations. Application Deadline: 27th June 2026. Company Description Esri UK is the distributor of ArcGIS, the world’s leading GIS platform. We work across Defence, National Security, government, and industry, delivering software, consultancy, training, and long‑term strategic support. We are a profitable, growing, people‑focused organisation that values expertise, collaboration, and continuous development.

Role Description Are you passionate about using technology to solve real-world challenges? Do you want to help shape how Government organisations use GIS to drive innovation across Digital Twins, Estates Management, and Health? We’re looking for a Customer Success Consultant to join our supportive and collaborative Pre-Sales team, working closely with colleagues across Sales and Professional Services. This is an exciting opportunity to work with some of the UK’s most influential public sector organisations and play a key role in advancing the use of GIS across Government. As a Customer Success Consultant, you’ll work directly with customers and prospects, demonstrating how GIS technology can address complex business challenges. You’ll combine technical expertise with strong communication skills to deliver impactful solutions and support business growth. - Deliver engaging demonstrations of ArcGIS software and data to support sales activities - Build strong relationships with new and existing Government customers, ensuring long-term success - Collaborate with account managers to identify customer needs and design effective GIS-based solutions - Support the development of new business opportunities through technical insight and consultancy - Contribute to marketing campaigns, webinars, and industry events - Mentor junior team members and support wider pre-sales initiatives - Act as a subject matter expert within the pre-sales team Qualifications - Strong knowledge of the ArcGIS platform (ArcGIS Online, Enterprise, Web Apps, Mobile Apps, ArcGIS Pro, and extensions) - Understanding of GIS applications and emerging industry trends - Confidence engaging with customers and presenting technical solutions - Ability to clearly communicate business value and translate technical concepts - Strong relationship-building skills - Excellent written and verbal communication - Good organisation, time management, and ability to work both independently and in a team - Analytical thinking and problem-solving ability - A developing understanding of the sales cycle Requirements - Willingness to travel across the UK, including overnight stays - Must be based in the UK and willing to complete relevant security checks - A full UK driving licence is desirable Benefits - Generous bonus scheme (circa 20%) - 6% company pension - Private healthcare - Gym/wellbeing contribution - Cycle to Work scheme - Enhanced family-friendly policies - Paid volunteering opportunities - Flexible working and support for continual learning/development Company Description Esri UK uses mapping technology to help our customers solve the world’s most complex challenges. Our passion for improving the quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them. Esri UK is a thriving and inclusive workplace. We take pride in our culture and recognise the value our people bring. We believe in creating a balanced and flexible work/life environment and invest in learning and development at all stages of an individual’s career. We believe in promoting from within and offer long term career opportunity in a successful, growing business. Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers. How to apply Please apply via www.esriuk.com/vacancies with your CV, cover letter, and salary expectations. Application Deadline: 17/5/26 No agencies please.

Customer Success / Business Development Manager – Defence Sector Home‑based with UK travel Competitive salary (from at least £39k, higher with experience) + generous bonus (circa 20%) + car allowance We’re looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply‑chain ecosystems, or Defence corporate services—and have a background in account management, customer success or business development—this could be an exceptional next step in your career. If you’re motivated by supporting mission‑focused organisations and enabling them to unlock the full value of world‑leading geospatial capabilities, we would love to hear from you. Who we are Esri UK is the distributor of ArcGIS, the world’s leading GIS platform. We work across Defence, National Security, government, and industry, delivering software, consultancy, training, and long‑term strategic support. We are a profitable, growing, people‑focused organisation that values expertise, collaboration, and continuous development. What you’ll be doing As a Customer Success / Business Development Manager – Defence Sector, you will: Strategic Relationship Management - Build trusted, strategic relationships across Defence—spanning MOD departments, corporate services, enabling functions, and Defence primes. - Support customer success at every stage, ensuring Defence users maximise value from GIS. Growth, Retention & Value Creation - Manage and expand existing Defence accounts - Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes. - Shape, qualify, and close opportunities aligned with Defence - requirements and procurement frameworks. Sector Engagement & Programme Development - Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi‑year programme adoption. - Support our strategic objectives—expanding user ecosystems, shaping programme requirements, and contributing to long‑term practice growth. Customer Advocacy & Collaboration - Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes. - Prepare compelling proposals, success plans, and presentations tailored to Defence audiences. We’d love to hear from you if you: - Have strong experience within the Defence, MOD, or Defence supply‑chain ecosystem. - Bring experience from Account Management, Customer Success, Business Development, or similar roles. - Understand how Defence organisations operate, make decisions, and procure technology. - Are confident navigating complex stakeholder environments. - Can translate Defence challenges into clear, value‑driven GIS outcomes. - Possess excellent communication, influencing, and relationship‑building skills. - Hold (or can obtain) the necessary security clearances. - Have some understanding of GIS—or are eager to learn its Defence applications. Location This is a home‑based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required. What we offer - Highly competitive salary (at least £39k, higher depending on experience) - Generous bonus scheme (circa 20%) - Car allowance - 6% company pension - Private healthcare - Gym/wellbeing contribution - Cycle to Work scheme - Enhanced family‑friendly policies - Paid volunteering opportunities - Flexible working and support for continual learning/development How to apply Please apply via www.esriuk.com with your CV, cover letter, and salary expectations Application Deadline: 27th March 2026 A little more about our culture We’re a thriving organisation offering the stability of a financially secure, market leading‑ technology company. We encourage teamwork, celebrate contributions, and reward success with a generous bonus scheme and strong benefits. Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers. No agencies please.

Role Description We’re looking for Solution Architects who want their work to matter. At Esri UK, you’ll help some of the UK’s largest public and private sector organisations tackle real-world challenges using cutting-edge geospatial technology. You’ll join a supportive, friendly team that values collaboration, flexibility, and learning, and you’ll have the chance to shape solutions that genuinely make a difference across the UK. Location: Home-based, with some travel within the UK. Must have the right to work in the UK. Salary: Circa £75,000 (depending on experience) Bonus: Annual bonus of around 20% Working pattern: Flexible working available; full-time and part-time applications welcome What you’ll be doing - Designing and delivering a wide range of technical solutions for customers across multiple sectors, using the latest geospatial and enterprise technologies - Working closely with talented colleagues who are passionate about geography, technology, and solving meaningful problems - Building a strong understanding of customer organisations and how Esri technology can help them achieve their goals - Creating robust, scalable, and commercially viable technical designs using enterprise IT and Esri platform architectures, including modern cloud patterns - Supporting Customer Success Managers to identify opportunities where geospatial technology, data, and workflows can add real value - Delivering innovative projects and exploring emerging technology trends such as IoT, real-time GIS, big data analytics, AI/ML, 3D, and digital twins - Providing technical leadership and mentoring, contributing to the wider technical direction of the business Qualifications - Be eligible and prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum; with some roles requiring Developed Vetting (DV) - Have experience engaging with customers and hands-on involvement in the design, configuration, and deployment of enterprise systems - Bring strong knowledge of areas such as databases, web technologies, application integration, software engineering, networking, cloud platforms (AWS or Azure), disaster recovery, and high availability - Be comfortable working with GIS technologies and geospatial data; experience designing geospatial solutions is important, but deep ArcGIS expertise is not essential - Understand cybersecurity principles, such as firewalls, zero-trust approaches, and SAML - Be familiar with automation, Azure DevOps, notebooks, and serverless compute - Enjoy working alongside developers using languages such as Python and JavaScript - Be confident designing solutions that use REST APIs - Build positive relationships and communicate effectively with a wide range of stakeholders Benefits - Circa £75,000 salary (depending on experience) - Annual bonus scheme (typically around 20%) - Additional payment for maintaining higher level security clearances - Excellent pension - Health insurance - Gym contribution and cycle-to-work scheme - Paid volunteering days for causes that matter to you - Flexible working as standard How to apply Please apply via our website at www.esriuk.com , including your CV and a short cover letter explaining why you’re interested in this role and in working at Esri UK. Application deadline: 12th April 2026, however we review applications and interview on an ongoing basis, so we encourage you to apply as soon as possible. NO AGENCIES PLEASE