Epicareer

• Build strong relationships with users, understanding their needs and objectives. • Provide proactive support and guidance to users, ensuring they derive maximum value from our products and services. • Conduct regular check-ins with users to assess their satisfaction levels and identify areas for improvement. • Collaborate with cross-functional teams to resolve user issues and ensure timely and effective solutions. • Identify upsell and cross-sell opportunities within the user base. • Maintain accurate user records and update relevant information in the CRM system. • Stay up to date with industry trends and best practices to effectively advise users on optimizing their success.

• Write clear, comprehensive, and valuable content that aligns with Epicareer’s brand guidelines and goals • Collaborate with stakeholders to develop helpful contents for Employers in Mandarin • Edit and proofread content to maintain high standards • Establish and maintain a consistent brand voice • Develop innovative strategies in line with current media trends • Stay updated on the latest technology, HR, and recruitment industry trends