Eon.io

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations • Build scripts, configurations, and small technical solutions to accelerate time-to-value • Serve as the primary technical contact for a portfolio of enterprise customers • Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks • Troubleshoot and resolve complex issues with Support and Engineering • Own renewals and renewal forecasting for your book of business • Identify and qualify expansion opportunities (upsell, cross-sell, new use cases) • Partner with Account Executives on account planning and growth • Work with Sales Engineers during pre-sales and expansion cycles • Bring structured customer feedback to Product and Engineering • Help build scalable CS processes, playbooks, and documentation

• Architect Multi-Channel ABM: Partner with Sales, Marketing Ops, and RevOps to design and execute high-impact ABM campaigns that drive pipeline against target accounts. • Support Database Segmentation: Own the audience architecture to ensure highly relevant, personalized outreach across our entire database. • Lead Nurture Strategy: Build sophisticated nurture streams that drive thought leadership, deepen content engagement, and accelerate Lead-to-MQL conversion. • Support Tentpole Launches: Launch integrated digital campaigns to amplify our event sponsorships and major content drops, ensuring maximum ROI from our biggest bets. • Help drive Brand Awareness: Execute third-party sponsorships and influencer programs to build authority and engagement within our ICP. • Optimize and Report: Maintain a rigorous focus on performance, constantly reporting on and optimizing programs to meet pipeline targets. • Be a Team Player: Collaborate cross-functionally with Events, Content, and Analytics teams to ensure a unified and friction-free brand experience. • Support Strategy & Budget: Partner with the Director of Demand Generation to forecast campaign spend scenarios and take creative swings that help drive engagement with our ICP.