Enerex

Company Description Enerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. Our platform streamlines quoting, enrollment, commissions, compliance, and analytics—replacing fragmented tools and manual processes with a single, integrated solution. By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem. Job Description As a Customer Success Analyst at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption. This role goes beyond traditional customer support—you will act as a problem solver and systems operator, helping customers navigate complex workflows involving pricing, contracts, and transactional data. You will work directly with customers to diagnose issues, reconcile discrepancies, and ensure accurate outcomes within the platform. Success in this role requires comfort working with data, attention to detail, and the ability to independently drive issues to resolution. Key Responsibilities - Customer Onboarding - Lead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows - Validate configurations related to pricing, contracts, and system integrations - Customer Issue Resolution - Serve as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data - Diagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed - Take full ownership of issues through resolution, even in ambiguous or complex situations - Customer Training & Enablement - Deliver practical, workflow-oriented training sessions focused on real customer use cases - Help customers adopt best practices to minimize errors and improve outcomes - Documentation - Create and maintain clear, structured documentation that supports both customer education and internal troubleshooting - Cross-Functional Collaboration - Partner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions - Translate customer problems into actionable product feedback - Process Improvement - Identify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems Qualifications Required - Experience in a customer-facing role within a SaaS or software environment - Demonstrated ability to diagnose and resolve complex customer issues, particularly those involving data, system behavior, or workflows - Hands-on experience working with data, such as: - Excel (e.g., filtering, formulas, pivot tables), and/or - SQL, APIs, or similar tools used for troubleshooting - Strong problem-solving skills with the ability to break down ambiguous issues into structured steps - High level of ownership—able to drive issues to resolution without relying on constant escalation - Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users - Strong attention to detail and ability to work across multiple systems and data sources Preferred - Experience in the retail energy sector, energy brokerage, or utility-related workflows - Familiarity with systems involving pricing, contracts, billing, or commissions - Experience working with customer support platforms such as Zendesk (or similar), in combination with deeper troubleshooting responsibilities - Track record of improving processes, documentation, or customer workflows at scale Additional Information Benefits - Work from your home office - potential for occasional marketing trip - Health Insurance - premium paid 100% for employee - Paid Time Off - 3 weeks + company holidays - End of year performance based bonus - A dynamic and collaborative work environment where teamwork is key. - Opportunities for growth and professional development. - A culture that celebrates progress and success. - A chance to be part of a mission-driven company committed to simplicity, trust, and innovation. - Compensation: USD 50000 - USD 65000 - yearly

• Own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption • Lead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows • Serve as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data • Diagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed • Take full ownership of issues through resolution, even in ambiguous or complex situations • Deliver practical, workflow-oriented training sessions focused on real customer use cases • Help customers adopt best practices to minimize errors and improve outcomes • Create and maintain clear, structured documentation that supports both customer education and internal troubleshooting • Partner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions • Identify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems

• Responsible for driving new business and growing strategic accounts within the retail energy supplier segment. • Own the entire sales process—from initial outreach through contract execution. • Manage complex, multi-stakeholder deals involving operations, IT, and executive leadership. • Remain the primary account owner post-sale, responsible for renewals, expansion, and long-term relationship management. • Build and manage a long-term pipeline, navigate extended sales cycles, and maintain momentum across deals that may take 12–24 months to close.

Company Description Enerex is Retail Energy's trusted data platform, providing secure connectivity the entire value chain: Brokers, Suppliers, Agents, Customers and Utilities to drive efficient transactions. Our flagship service, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions. Our other products and services compose a comprehensive platform for retail energy suppliers, brokers, agents and customers. Job Description Responsible for gathering technical specifications so that the product can be developed Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team. Creating and "continually" prioritizing the product and system requirements Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Act as primary intermediary between the Platform Product Manager and the development team throughout a project's life cycle. Defining and balancing features, bugs, technical debt, and coordinating system level features Support teams in achieving their timelines and deliverables Assess if the product built satisfies customers' needs Qualifications 3+ years of Business Analyst experience, including product discovery and requirements gathering, or a combination of education and experience Ideally, 3+ years of experience in the energy industry (electricity, natural gas, utilities) or a combination of education and experience Bachelor's degree Azure DevOps (TFS) Writing specifications using use cases particularly for software Working to design and improve User Interface (UI) and User eXperience (UX) needs Additional Information Enerex is a company based on values and our core values reflect how we treat our customers and our team members. We will look for these in our hiring process. E arn Trust:  with our customers and our team W e > Me:  elevate the team over the individual O wn It:  Be accountable and resourceful in achieving results C reate Simplicity:  Reduce complexity for customers and others C elebrate Progress:  Strive for and recognize incremental positive change