Endurance IT Services

Role Description This is a remote position. Our client is seeking an experienced Manager of Web Development to lead a team responsible for building and maintaining web and application solutions that support a global digital presence. This is a hands-on leadership role within a collaborative environment made up of developers, designers, and technical specialists focused on delivering high-impact digital products. This fully remote opportunity offers the chance to contribute to large-scale web initiatives, oversee modern development practices, and help shape how users interact with digital platforms worldwide. Key Responsibilities - Lead and manage a team of web developers, contractors, and external partners - Assess team members’ technical strengths, communication styles, and career goals to optimize performance and collaboration - Allocate resources across projects based on skillsets, timelines, and overall team capacity - Oversee daily support requests, ensuring timely and accurate completion - Coordinate work with external vendors, including scoping, prioritization, and testing - Partner with developers to define project scope, timelines, and technical requirements - Support project planning to ensure alignment with organizational priorities and best practices - Manage hiring, onboarding, performance reviews, and professional development for team members - Facilitate regular one-on-one and team meetings - Promote a culture of continuous improvement across team processes, tools, and output - Serve as a liaison between technical and non-technical stakeholders - Establish and maintain development standards, documentation, and operating procedures - Participate in code reviews and ensure adherence to best practices - Research and introduce new technologies and solutions to enhance systems and processes - Collaborate with IT and infrastructure teams on hosting, deployments, and system maintenance - Ensure ongoing maintenance of web platforms and integrated systems - Act as an escalation point for critical technical issues, including occasional after-hours needs - Prepare regular reporting on team output and project status - Assist with software/vendor selection and contract review processes Qualifications - Bachelor’s degree in a related field or equivalent practical experience - 3+ years of experience in web development or related technical roles - 2+ years of direct leadership or team management experience - Strong experience with web technologies such as WordPress, PHP, JavaScript frameworks, REST APIs, and CDNs - Experience with cloud-based environments and modern deployment practices (e.g., Azure, Docker, CI/CD pipelines) - Familiarity with monitoring, infrastructure, or provisioning tools is preferred - Exposure to analytics platforms, CRM systems, and third-party integrations is a plus - Understanding of accessibility, performance optimization, and responsive design best practices - Excellent communication and stakeholder management skills - Strong project management, organizational, and analytical abilities - Proven ability to manage multiple priorities in a fast-paced environment - Willingness to occasionally travel, as needed Company Description Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions. Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking a proactive and tech‑savvy Software Success Coordinator for a non-profit! This will support internal teams in adopting and optimizing third‑party software tools. This role focuses on improving user experience, driving efficiency, and helping the organization achieve meaningful cost-savings. This job is REMOTE for candidates in the Eastern Time Zone! Qualifications - 5+ years in customer service, technical support, or similar roles - Bachelor’s degree or equivalent experience - Experience with AI tools or processes - Strong Microsoft Office skills, especially Excel - Familiarity with ITSM platforms (FreshService, ServiceNow, Jira, etc.) - Proficiency with Windows and Apple systems - Excellent communication, organization, and remote-work skills - Ability to manage multiple projects independently and confidentially - Willingness to travel Requirements - Research, evaluate, and recommend software tools that meet team needs - Onboard new services and guide users toward successful adoption - Build strong relationships with internal users through regular check-ins - Provide product support and manage incident tickets, escalating when needed - Track usage and feedback to identify improvement or consolidation opportunities - Collaborate with IT and other support teams as a liaison - Develop training materials, documentation, and knowledge resources - Help teams implement and maintain AI tools and workflows