Emprise Bank

Role Description We are currently seeking a Virtual Branch Manager to join our Retail team. The Virtual Branch Manager is responsible for managing people, customer experience, sales management, and the support of virtual and digital capabilities. - Coach and mentor team members to be proficient in their job role and successful in reaching their career goals. - Foster a positive and collaborative work environment, promoting teamwork and professional growth within the virtual banking team. - Lead team to deliver an exceptional customer experience according to benchmark standards through multiple channels, including voice, text, and video. - Review and monitor multiple dashboards, reports, and surveys to identify behavior trends, product gaps, and friction points to improve and grow customer digital banking relationships. - Coach team to identify new prospects and drive expansion of customer relationships by understanding customer financial goals and priorities and discussing relevant solutions. - Ensure team demonstrates an up-to-date and comprehensive knowledge of all bank products, services, policies, and procedures. - Responsible for monitoring fraud and mitigating risk associated with digital applications. - Recommend changes needed to improve processes, systems, organizational capability/capacity, and customer satisfaction. Qualifications - Problem resolution and analytical skills. - Strong attention to detail and time management skills. - Exemplary customer service experience. - Confident and articulate communication skills. - Initiative and strong work ethic. - Ability to coordinate multiple tasks and priorities with successful completion. - Ability to effectively build and maintain relationships with Emprise associates, external partners, and professional contacts. - Proficient in utilizing various software tools, mobile devices, and virtual communication platforms for effective workflow and collaboration. - An understanding of and commitment to our values. - Attitude and aptitude to engage in continuous development. Requirements - Bachelor's degree required or level of education that, together with industry experience, enables the applicant to meet the job requirements. - 3+ years of management or leadership experience in financial services. - 2+ years of experience with customer-based digital platforms. - Proficiency with large server-based applications and typical desktop software. - Proven experience in virtual banking operations with a focus on video and ITM transactions is preferred. Benefits - Competitive salary and benefits. - Professional growth opportunities. - A rewarding and challenging environment. - Opportunities to be involved in our communities. - A culture of integrity, passion, and success. - Shift differential pay for bilingual candidates.

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. A successful candidate will have: - Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios. Articulates credible pictures and visions of possibilities that will create sustainable value. Creates competitive and breakthrough strategies that show a clear connection between vision and action. - Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options. - Drives Results – Consistently achieving results, even under tough circumstances. Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results. - Decision Quality – Making good and timely decisions that keep the organization moving forward. Makes sound decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice. - Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear. Deal comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes. - Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Identifies and creates the processes necessary to get work done. Separates and combines activities into efficient workflow. Designs processes and procedures that allow managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering. Essential functions of the role: - Operations Strategy, Transformation & Delivery - Operating model design, strategic planning, and execution. - Lead cross-functional programs and transformation initiatives. - Balance long-term strategy with near-term delivery - Payments Operations & Systems Leadership - SME for banking systems and embedded banking activities - Drive implementations, migrations, and system scalability - Translate business needs into systems and workflows - Risk, Controls & Partner Ecosystem - Ensure resilient, compliant, and well-controlled operations - Manage fintech vendors, processors, and bank partners - Optimize processes through automation and efficiency improvements - Other duties as assigned within the scope and responsibility of the job Requirements - · Bachelor’s degree or equivalent experience - 10+ years of experience in Embedded Banking, Banking-as-a-Service, or technology enabled financial operations. - Strong understanding of funds flows, reconciliation, processor operations, various embedded products, and related financial institution infrastructure. - Ability to navigate regulatory expectations and implement risk-mitigating operational controls with embedded banking and a traditional bank environment. - High proficiency with server-based systems, enterprise banking platforms, and modern operational tools. - Experience in fintech or high-growth banking environments. - Demonstrated experience leading large‑scale operational transformations Benefits In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. To learn more, please visit our website at www.emprisebank.com. Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace. Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. The Commercial Banker is responsible for contributing to Emprise Bank’s commercial lending, business development, and portfolio management. This position will have a focus on ag lending, and we are seeking experience in that field and knowledge in agriculture. For those candidates located within the state of Kansas, but in an area where there is not currently an Emprise Bank Branch or Office, this position is eligible for remote work. A successful candidate will have: - Demonstrated knowledge and experience working with and lending to agriculture customers - Proficiency in business development and relationship building - Ability to work collaboratively with others to meet shared objectives - Initiative and strong work ethic - Credibility to provide reliable and accurate financial information for recommendations - An understanding of and commitment to our values - Attitude and aptitude to engage in continuous development Essential functions of the role: Commercial Lending - - Provide direct service to Emprise Bank commercial customers related to deposit, loan, and other products and services, with a focus on agriculture customers - Make loan recommendations within lending authority, structure loan financing based on risk consideration and capital requirements, and assist customers in obtaining specialized services from other bank departments as necessary Business Development - - Seek new business and cross-selling opportunities of all bank products and services - Maintain ongoing business relationships, develop, and maintain referral networks within business community, and achieve revenue growth targets and maximize operating capabilities, profitability, and strategic focus - Interact with centers of influence, diverse industry segments, community leaders, and senior business contacts - Establish and maintain effective and professional business relations with customer and trade professionals while maintaining and projecting the bank’s professional reputation Portfolio Management - - Monitor and maintain new and existing portfolio of commercial clients in accordance with bank standards - Conduct periodic reviews on borrowing clients to monitor performance, identify issues, and restructure relationships to mitigate potential and future risk Other duties as assigned within the scope and responsibility of the job Requirements - Bachelor’s degree in business required. - 5+ years’ experience in bank agriculture commercial lending, or marketing or selling financial services products or commercial loans is required. Or level of education that, together with industry experience, enables the applicant to meet the job requirements. - Ability to analyze financial statements and extract key information from financial and business reports required. - Proficiency with large server-based application and standard desktop software required. Benefits In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. To learn more, please visit our website at www.emprisebank.com. Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace. Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.