Empire Life

New Business Specialist Regular Full-Time Professional Any Canadian Location, CA Requisition ID: 2933 The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate's skills and experience, as well as internal equity. Empire Life is looking to hire a Bilingual New Business Specialist to join our Group Operations team! We are actively seeking candidates to fill a current, open position. Why pursue this opportunity Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. What you'll be working on - Monitor the progress of multiple ongoing implementations and provide regular updates to the customers and distribution partners - Apply knowledge of systems, products, processes and contract wording to quickly and efficiently resolve challenges that arise during the implementation process to ensure a smooth implementation process for the customer - Work cooperatively with distribution partners and customers to ensure all information required to implement a new group is complete and accurate - Manage the end to end implementation process; collaborates with the New Business Coordinators to ensure commitments are achievable and met - Create a strong first impression of Empire by demonstrating a personal touch, being easy to do business with and professional - Evaluate and gather additional information, if required; formulate and communicate decisions to ensure a smooth process for the client - Work with appropriate peers to recommend and/or establish special contract and/or booklet presentation as required - Liaise effectively with end customers, distribution partners and other business units - Support the service and administrative requirements of the business unit What we're looking for you to have - Completion of a University degree in business administration or related discipline - 1+ years work experience in the insurance/financial services industry or an office environment - Experience in a customer facing role - Working knowledge of group products, contract provisions and administrative procedures - Bilingualism (English/French) is required - Ability to present information clearly and logically to a variety of audiences (internal and external) - Ability to think logically, analyze and solve problems - Attention to detail/accuracy and the ability to prioritize and balance multiple tasks or projects - If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Beyond the salary For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes: - Competitive salaries with annual pay increases - Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions - Competitive uncapped commission, for sales positions - A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account - Flexible work arrangements and an annual allotment of personal health days. - Four weeks annual vacation from hire date - A defined contribution pension plan with generous employer matching - Top up programs for parental leave and compassionate leave - Employer-sponsored wellness and recognition programs - A cash employee referral program Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process.

Title: Supervisor Group Underwriting Non-Complex Location: Any Canadian Location, CA Hybrid Job Description: Summary Empire Life is looking to hire an Underwriting Supervisor, Non-Complex Markets to join our Underwriting team! We are actively seeking candidates to fill a current, open position. The Underwriting Supervisor, Non-Complex Markets, is an intermediate level role responsible for the direct day-to-day people leadership management and workflow management of the team supporting the Non-Complex case market (e.g., MGA, TPA, small group). This role ensures the consistent application of underwriting philosophy and efficient execution of the non-complex quoting process and other specific processes. The incumbent serves as the SME to solve business unit internal challenges and removes blockers from the team to maintain service excellence. The incumbent reports to the Manager, Group Underwriting - Non Complex. The total target compensation (TTC) range, including salary and target bonus, is $60,000 - $93,000. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate's skills and experience, as well as internal equity. Responsibilities A. Direct People Leadership Management (Key Focus) - Directly supervise, coach, and mentor the Non-Complex Underwriting team (UW A, UW I, UW II - MGA), including performance management, goal setting, and one-on-one development. - Coach team members; identify employee training and development needs; participate in hiring and employment processes; and manage employee performance. - Act as the second level for problem escalation, providing operational and functional guidance to recommend solutions or corrective measures. B. Workflow Management & Operational SME (Key Focus) - Manage daily workflow and resource allocation to ensure service standards and turnaround times are met for all non-complex underwriting activities (quotes, renewals, and amendments). - Responsible for specific processes such as the non-complex quoting workflow, ensuring quality and efficiency targets are met and exceeded. - Serve as the SME to solve business unit internal challenges and remove blockers, providing technical expertise to employees regarding processes. - Review and analyze performance metrics (caseload, block trends, quality) C. Operational Support - Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities. - Ensure the team maintains standard operating procedures and service standards. Education / Knowledge / Skills - 3+ years Group Insurance work experience, ideally with exposure to financial underwriting concepts. - Supervisory experience is an asset. - Strong knowledge of case underwriting (ASO, manual ratings, non-standard plan designs) is highly preferred. - Working towards Group benefits designations (GBA, CEBS) is an asset. - Working towards FLMI is an asset. - Well-developed team building, coaching, and/or mentoring skills. - Well-developed conflict resolution and negotiation skills. - Ability to think logically, analyze, and solve problems. - Knowledge of current administrative practices and systems. - Completion of a community college diploma with courses in office communications, accounting, database, management science, and leadership. - Well-developed organizational and mathematical skills. - Bilingualism (English/French) is an asset. Working Conditions - Office environment. - Ability to maintain effective working relationships and handle confidential information with tact and diplomacy. - High focus on attention to detail due to the complexity and financial risk exposure of the caseload. - Normal business hours, but may require occasional extended hours to meet critical service level agreements (SLAs). Beyond the salary For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes: - Hybrid work model - Competitive salaries with annual pay increases - Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions - Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement. - Competitive uncapped commission, for sales positions - A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account - Flexible work arrangements and an annual allotment of personal health days. - Four weeks annual vacation from hire date - A defined contribution pension plan with generous employer matching - Top up programs for parental leave and compassionate leave - Employer-sponsored wellness and recognition programs - A cash employee referral program To learn more about working at Empire Life, visit https://www.empire.ca/workatempire. Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know-we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.