ELLKAY, LLC

Role Description Sr. Project Managers at ELLKAY are accountable for driving the successful delivery of complex, cross-functional projects across the ELLKAY product suite, ensuring high-quality outcomes that support healthcare clients’ evolving needs. This role combines hands-on project leadership with people development and process improvement. In addition to directly managing high-priority client implementations, Sr. PMs serve as mentors and escalation points for other project managers, helping to continuously elevate the performance and impact of the broader delivery team. Working Hours: 8:30 AM to 5:30 PM EST (Eastern Standard time) and 6 PM to 3 AM IST (Indian Standard Time) Essential Duties & Responsibilities - Project Delivery Leadership - Oversee the successful implementation of ELLKAY’s solutions in the ELLKAY product suite. - Oversee full lifecycle implementation of complex healthcare data, interoperability, or migration projects, including planning, execution, and deployment across multiple ELLKAY product lines. - Lead high-impact client engagements that require advanced technical knowledge, cross-department coordination, and strategic stakeholder alignment. - Own project planning and execution: create detailed project plans, manage resource allocation, track milestones, and ensure on-time, in-scope delivery. - Serve as the primary point of contact for project communications and status updates with internal and external stakeholders, including executive sponsors. - Manage and resolve risks, issues, scope changes, and interdependencies across technology, business, and client functions. - Define and enforce success criteria across projects; ensure high client satisfaction and alignment with contractual deliverables. - People Leadership & Team Development - Provide coaching, mentorship, and operational support to project managers and junior staff within the department. - Serve as the first point of escalation for project and client issues that require elevated attention. - Contribute to onboarding, training, and knowledge transfer across the project management team. - Foster a high-performance team culture that emphasizes collaboration, quality, and ownership. - Process & Strategic Improvement - Identify and champion opportunities to optimize delivery methodologies, tools, and workflows. - Recommend and help implement improvements to team processes, documentation standards, and project reporting frameworks. - Contribute to internal strategic initiatives aimed at improving client outcomes, scalability, and efficiency. - Participate in department-wide planning and alignment efforts with Product, Engineering, QA, and Sales teams. Qualifications - Experience in client-facing roles with a service-oriented mindset and high standards for customer experience. - Proven ability to manage and deliver complex, cross-functional projects in a fast-paced, client-facing environment. - Strong leadership capabilities with experience coaching and mentoring project managers or junior team members. - Advanced organizational skills with exceptional attention to detail, follow-through, and ability to manage multiple priorities. - Excellent verbal and written communication skills; able to communicate effectively across technical and non-technical audiences, including executives. - Strategic problem solver with strong critical thinking, issue resolution, and decision-making skills. - Confident and collaborative team player who thrives in a matrixed, cross-functional environment. - Experience serving as a primary point of contact for high-stakes clients and navigating sensitive escalations with poise and professionalism. - Demonstrated success building trusted client relationships and aligning project delivery with broader business goals. - Proactive mindset with the ability to identify process improvement opportunities and drive change within a growing organization. - Strong understanding of EMR systems (e.g., Epic, Cerner, Meditech), ancillary systems, or other clinical data platforms. - Proficiency with healthcare data exchange standards and formats (e.g., HL7, FHIR, CCD, APIs, CSV, XML). - Familiarity with interoperability workflows and integration patterns between healthcare systems. - Working knowledge of networking protocols and data transmission methods (e.g., SFTP, VPN, TCP/IP). - Comfortable leading technical conversations and collaborating with engineering, QA, and product teams. Education/Training/Experience - Bachelor’s degree in healthcare, technology, business, or related field (or equivalent experience). - 5+ years of project management experience, with 2+ years in a senior-level or lead role. - Experience delivering implementations within healthcare IT or health data environments required. - Demonstrated success leading projects across multiple departments or product lines simultaneously. - PMP or other project management certification strongly preferred. - Proficiency with project management and collaboration tools (e.g., MS Office Suite, Asana, Vision, Jira, Confluence). Additional Information ELLKAY is committed to fostering a collaborative and high-performance work environment that supports innovation, teamwork, and professional growth. Most roles are designed to operate from our office locations to encourage effective collaboration and engagement across teams. Any alternative work arrangements may be considered at the company’s discretion based on role requirements and business needs. For more information about our company, please visit www.ELLKAY.com . ELLKAY is a Smoke-Free Workplace.

Role Description The Senior Cloud and Infrastructure Architect is responsible for defining and guiding the cloud, infrastructure, and platform architecture that underpins all products and data/AI workloads. This role ensures the environment is secure, scalable, reliable, and optimized for cost and performance across multiple cloud and hybrid deployments. Working Hours: 8:30 AM to 5:30 PM EST (Eastern Standard time) and 6 PM to 3 AM IST (Indian Standard Time) Budget: 130000 - 160000 USD per annum Essential Duties & Responsibilities: - Define the cloud and infrastructure architecture, including compute, storage, networking, and platform services. - Design reference architectures and patterns for microservices, container platforms, Kubernetes, and serverless workloads. - Partner with AI/data, application, and security teams to design infrastructure that supports high-scale data and AI systems. - Lead cloud modernization, migration, and consolidation initiatives across regions and business units. - Establish standards and best practices for reliability, observability, performance, and cost optimization. - Collaborate with security and compliance teams to implement robust identity, access, encryption, and network security controls. - Evaluate and select cloud services, infrastructure tools, and vendors; manage technical relationships where required. - Mentor infrastructure and platform engineers and support complex incident resolution and root-cause analysis. Qualifications - 10+ years of experience in infrastructure, cloud architecture, or platform engineering roles. - Deep expertise with at least one major cloud provider (AWS, Azure, or GCP) and experience with multi-cloud or hybrid environments. - Strong background in Kubernetes, containers, infrastructure as code (e.g., Terraform), and modern DevOps practices. - Proven experience designing highly available, resilient, and secure production environments. - Strong understanding of networking, security, observability, and performance optimization in cloud environments. - Relevant certifications (e.g., AWS Solutions Architect, Azure Architect, GCP Professional Cloud Architect) are a plus. Benefits - ELLKAY is committed to fostering a collaborative and high-performance work environment that supports innovation, teamwork, and professional growth. - Most roles are designed to operate from our office locations to encourage effective collaboration and engagement across teams. - Any alternative work arrangements may be considered at the company’s discretion based on role requirements and business needs. Company Description ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies. Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world. ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.