Elevation Health Partners

Job Summary The Principal Consultant will report directly to the Chief Operating Officer, or Senior Principal of Elevation Health Partners and is responsible for designing and leading simultaneous small, medium, and large-scale practice transformation projects deploying evidence-based strategies such as the Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient-Centered Medical Home, the Institute for Improvement standards related to the Associates in Process Improvement, HEDIS, Model for Improvement and other documented strategies to improve patient care and achieve client and project objectives within scope, budget, and timelines. Must be able to collaborate with a range of stakeholders, including but not limited to executive management from community health centers, health plan representatives, providers, clinic staff, other consultants, government, and community collaborators. The Principal Consultant excels in supervising staff and managing teams to meet performance and project goals. The Principal Consultant also plays a leadership role in company networking, business development, new-client sales, existing-client upselling, portfolio management, and strategic initiative leadership. The Principal Consultant role is the entry level within the Principal track and serves as a development pathway toward Senior Principal Consultant. Position Functions The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position. - Independently lead the design, implementation, and team member oversight of small, medium, and large-scale practice transformation projects by managing progress to milestones, timelines and budgets and achievement of project metrics, including performance thresholds in clinical quality measures. - Responsible for creating high-quality client deliverables such as tools, templates, and aides including but not limited to client and clinic assessment tools, surveys, project trackers, policies, procedures, workflow diagrams, and other templates to facilitate project goal achievement, monitoring, and reporting objectives. - Present and report on works in progress and finished work by developing infographics, PowerPoint presentations, reports, and playbooks. - Increase Elevation Health Partners’ visibility and reputation within the industry through networking, sharing content, and business development. Meets established annual new goals in securing new business. - Identify new potential client prospects and work with internal executives to prioritize and pursue strategically aligned business development opportunities. - Focus specifically on networking and business development of the company key markets of focus. - Submit project work to various speaking engagements (CPCA, CCALAC, IHA, NACHC, NQCA). - Serves as supervisor to Senior Consultants and other staff as may be required, leads and manages a team of employees. - Develop and deliver trainings. - Research standards of care and best practice to assist clients in bringing the latest science into clinical practice and replicate model elements as needed in the practices measures and develop tools to gauge a practice’s ability to carry out quality improvement processes, such as disease management process flow charts and protocols for case management and care coordination. - Gather appropriate data from quality improvement reports, audits, and/or outside sources and share with physicians and their practice staff. - Improve performance on HEDIS measures and P4P programs. - Develop care coordination protocols, including social linkages. - Work directly with physician, providers, and care teams. Strategic & Organizational Functions - Maintain oversight of assigned project portfolio financial performance, typically ranging from $500,000 to $1,000,000, depending on tenure and role maturity. - Contribute to pipeline growth by sourcing, expanding, or supporting opportunities, with annual expectations scaled by role stage. - Co-lead internal strategic initiatives that improve operations, delivery excellence, workforce capability, or growth readiness. - Contribute to the development or enhancement of service line offerings, tools, methodologies, or go-to-market materials. - Identify upsell opportunities within current client engagements and coordinate with leadership on pursuit strategy. - Provide actionable market insight by identifying client trends, policy shifts, funding opportunities, delivery risks, or emerging service needs. - Support resource and capacity planning by forecasting staffing needs, utilization trends, and project demand in coordination with the COO and leadership team. Supervison Work is performed under the general direction of the Chief Operating Officer or Senior Principal. The employee plans and carries out regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of actions and substantial independence in planning and organizing work activities, including determining work methods. The employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem or achieve project goals and meet the statement of work commitments. Instructions for new assignments or special projects typically include statements of desired objectives, deadlines, and priorities. Technical and policy problems or changes in procedures are discussed with the supervisor, but ordinarily the employee plans the work, lays it out, and carries it through to completion independently. Work is generally reviewed only for technical adequacy, the appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used to arrive at the end result are not usually reviewed in detail. Employee has access to confidential information including client medical files and patient files. The employee is responsible for the direct supervision of staff. The Principal consultant is always recruiting staff and plays a strong role in hiring efforts, recommends hiring, training, plans, assigns, and directs work; evaluates performance, rewards, disciplines, and terminates staff in consultation with the Chief Operating Officer. Recommended Minimum Qualifications EDUCATION AND EXPERIENCE A candidate for this position must have an MPH, MPA, MHA or similar degree and: Either: - A minimum of 10 years of hands-on experience in clinical practice, practice transformation, quality improvement or similar experience to drive organizational or clinical practice performance improvement. OR - A minimum of 5 years of relevant professional experience, including at least 4 years of successful employment with Elevation Health Partners, with demonstrated progression in leadership, client delivery, and business contribution. Knowledge, SKILLS, and Abilities A candidate for this position should have: Knowledge of: - Value-based Care, CalAIM, ECM and Community Supports, Alternative Payment Methodologies, AHEAD, REACH, etc. - Quality and performance improvement methodologies, including PDSA, and the model for improvement - Lean/process improvement and workflow analysis - Change management and theory of change models - Care management system and electronic medical records system best practices - NCQA PCMH requirements, HEDIS measures, P4P programs, clinical coding - Social linkages, SDOH - Medi-Cal populations, FQHCs, community health centers, and primary care centers - Standards of care in chronic disease and preventive services - Empathy, humility, and emotional intelligence - Knowledge of advanced, alternative or value-based payment models - Executive networking and relationship-building best practices - Consultative and account-based selling techniques Skill in: - Organization, program, and project management - Analysis and data management, reporting and visualization - Effective communication and public relations - Computer programs: Excel, Word, PowerPoint, and electronic medical records - Problem-solving - Attention to detail - Conflict resolution - Service orientation - Business development and sales - Building and inspiring teams and teamwork - Facilitation and influencing decisions - Interacting effectively and appropriately with staff, clients, physicians, other providers of care, and care teams - Making presentations, drafting policies and procedures - Compliance with the Health Insurance Portability and Accountability Act (HIPAA) and confidentiality of company and client clinical, management, and other organizational data/information - Research methodologies Ability to: - Learn and lead efforts in compliance with an established best practice or framework that may be new to employee - Lead the work of others successfully including ability to coach and teach staff. - Effectively read, write, and verbally communicate. This includes the ability to read and interpret documents such as safety rules, standards of medical care, professional journals, and technical procedures; ability to write and formulate reports/correspondence; PowerPoint presentations - Effectively design and lead webinars and speaking engagements - Think critically and creatively, take an innovative approach to problem solving - Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Work independently with little or no supervision, and with a team - Prioritize, organize and coordinate work, handle multiple priorities simultaneously - Work effectively with many people at various levels of the organization - Self-motivate and motivate others in project engagement - Anticipate the needs of clients and clinical teams to achieve project work - Work collaboratively with clinical and administrative personnel - Work in a rapidly changing and fast-paced environment and with a sense of urgency - Work with models designed to improve care for patients with complex needs - Commit to the philosophy and mission of Elevation Health Partners - Quickly become a subject matter expert and thought leader in a domain that may be new to the Consultant. Physical and Mental Requirements Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, employee is required to obtain an annual flu shot and complete COVID-19 vaccination. Employee is required to follow CDC guidelines for COVID-19 in work related activities, including mask wearing, social distancing, and quarantining recommendations. Employee is required to deliver high quality work under pressure and be adaptive to changing business, client and conditions. About Elevation Health Partners We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grantmakers, state and federal agencies, and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system. Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches. Elevation Health Partners is a woman-owned small business that has been supporting safety net providers throughout California for almost two decades and recently expanded services to the state of Michigan. Our master curated, practice transformation coaching model has resulted in improved care and services for low-income and underserved communities. For more information, please visit www.elevationhealthpartners.com classification, Benefits, & Compensation This is an exempt position and will report to the Chief Operating Officer or Senior Principal. Candidates must be authorized to work for any US employer. The Principal Consultant must reside in the United States. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs. The benefits include: Medical, dental, and vision insurance, 401(k) retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of the employee benefits program provided by Elevation Health Partners. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice. Elevation Health Partners is committed to paying competitive wages. The Principal Consultant role corresponds to a level with an annual full-time salary of $130,000-$175,000, depending on the candidate's education (Bachelors or Masters) and years of experience.

Job Summary The Principal Consultant will report directly to the Chief Operating Officer, or Senior Principal of Elevation Health Partners and is responsible for designing and leading simultaneous small, medium, and large-scale practice transformation projects deploying evidence-based strategies such as the Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient-Centered Medical Home, the Institute for Improvement standards related to the Associates in Process Improvement, HEDIS, Model for Improvement and other documented strategies to improve patient care and achieve client and project objectives within scope, budget, and timelines. Must be able to collaborate with a range of stakeholders, including but not limited to executive management from community health centers, health plan representatives, providers, clinic staff, other consultants, government, and community collaborators. The Principal Consultant excels in supervising staff and managing teams to meet performance and project goals. The Principal Consultant also plays a leadership role in company networking, business development, new-client sales, existing-client upselling, portfolio management, and strategic initiative leadership. The Principal Consultant role is the entry level within the Principal track and serves as a development pathway toward Senior Principal Consultant. Position Functions The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position. - Independently lead the design, implementation, and team member oversight of small, medium, and large-scale practice transformation projects by managing progress to milestones, timelines and budgets and achievement of project metrics, including performance thresholds in clinical quality measures. - Responsible for creating high-quality client deliverables such as tools, templates, and aides including but not limited to client and clinic assessment tools, surveys, project trackers, policies, procedures, workflow diagrams, and other templates to facilitate project goal achievement, monitoring, and reporting objectives. - Present and report on works in progress and finished work by developing infographics, PowerPoint presentations, reports, and playbooks. - Increase Elevation Health Partners’ visibility and reputation within the industry through networking, sharing content, and business development. Meets established annual new goals in securing new business. - Identify new potential client prospects and work with internal executives to prioritize and pursue strategically aligned business development opportunities. - Focus specifically on networking and business development of the company key markets of focus. - Submit project work to various speaking engagements (CPCA, CCALAC, IHA, NACHC, NQCA). - Serves as supervisor to Senior Consultants and other staff as may be required, leads and manages a team of employees. - Develop and deliver trainings. - Research standards of care and best practice to assist clients in bringing the latest science into clinical practice and replicate model elements as needed in the practices measures and develop tools to gauge a practice’s ability to carry out quality improvement processes, such as disease management process flow charts and protocols for case management and care coordination. - Gather appropriate data from quality improvement reports, audits, and/or outside sources and share with physicians and their practice staff. - Improve performance on HEDIS measures and P4P programs. - Develop care coordination protocols, including social linkages. - Work directly with physician, providers, and care teams. Strategic & Organizational Functions - Maintain oversight of assigned project portfolio financial performance, typically ranging from $500,000 to $1,000,000, depending on tenure and role maturity. - Contribute to pipeline growth by sourcing, expanding, or supporting opportunities, with annual expectations scaled by role stage. - Co-lead internal strategic initiatives that improve operations, delivery excellence, workforce capability, or growth readiness. - Contribute to the development or enhancement of service line offerings, tools, methodologies, or go-to-market materials. - Identify upsell opportunities within current client engagements and coordinate with leadership on pursuit strategy. - Provide actionable market insight by identifying client trends, policy shifts, funding opportunities, delivery risks, or emerging service needs. - Support resource and capacity planning by forecasting staffing needs, utilization trends, and project demand in coordination with the COO and leadership team. Supervison Work is performed under the general direction of the Chief Operating Officer. The employee plans and carries out regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of actions and substantial independence in planning and organizing work activities, including determining work methods. The employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem or achieve project goals and meet the statement of work commitments. Instructions for new assignments or special projects typically include statements of desired objectives, deadlines, and priorities. Technical and policy problems or changes in procedures are discussed with the supervisor, but ordinarily the employee plans the work, lays it out, and carries it through to completion independently. Work is generally reviewed only for technical adequacy, the appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used to arrive at the end result are not usually reviewed in detail. Employee has access to confidential information including client medical files and patient files. The employee is responsible for the direct supervision of staff. The Principal consultant is always recruiting staff and plays a strong role in hiring efforts, recommends hiring, training, plans, assigns, and directs work; evaluates performance, rewards, disciplines, and terminates staff in consultation with the Chief Operating Officer. Recommended Minimum Qualifications EDUCATION AND EXPERIENCE A candidate for this position must have an MPH, MPA, MHA or similar degree and: Either: - A minimum of 10 years of hands-on experience in clinical practice, practice transformation, quality improvement or similar experience to drive organizational or clinical practice performance improvement. OR - A minimum of 5 years of relevant professional experience, including at least 4 years of successful employment with Elevation Health Partners, with demonstrated progression in leadership, client delivery, and business contribution. Knowledge, SKILLS, and Abilities A candidate for this position should have: Knowledge of: - Value-based Care, CalAIM, ECM and Community Supports, Alternative Payment Methodologies, AHEAD, REACH, etc. - Quality and performance improvement methodologies, including PDSA, and the model for improvement - Lean/process improvement and workflow analysis - Change management and theory of change models - Care management system and electronic medical records system best practices - NCQA PCMH requirements, HEDIS measures, P4P programs, clinical coding - Social linkages, SDOH - Medi-Cal populations, FQHCs, community health centers, and primary care centers - Standards of care in chronic disease and preventive services - Empathy, humility, and emotional intelligence - Knowledge of advanced, alternative or value-based payment models - Executive networking and relationship-building best practices - Consultative and account-based selling techniques Skill in: - Organization, program, and project management - Analysis and data management, reporting and visualization - Effective communication and public relations - Computer programs: Excel, Word, PowerPoint, and electronic medical records - Problem-solving - Attention to detail - Conflict resolution - Service orientation - Business development and sales - Building and inspiring teams and teamwork - Facilitation and influencing decisions - Interacting effectively and appropriately with staff, clients, physicians, other providers of care, and care teams - Making presentations, drafting policies and procedures - Compliance with the Health Insurance Portability and Accountability Act (HIPAA) and confidentiality of company and client clinical, management, and other organizational data/information - Research methodologies Ability to: - Learn and lead efforts in compliance with an established best practice or framework that may be new to employee - Lead the work of others successfully including ability to coach and teach staff. - Effectively read, write, and verbally communicate. This includes the ability to read and interpret documents such as safety rules, standards of medical care, professional journals, and technical procedures; ability to write and formulate reports/correspondence; PowerPoint presentations - Effectively design and lead webinars and speaking engagements - Think critically and creatively, take an innovative approach to problem solving - Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Work independently with little or no supervision, and with a team - Prioritize, organize and coordinate work, handle multiple priorities simultaneously - Work effectively with many people at various levels of the organization - Self-motivate and motivate others in project engagement - Anticipate the needs of clients and clinical teams to achieve project work - Work collaboratively with clinical and administrative personnel - Work in a rapidly changing and fast-paced environment and with a sense of urgency - Work with models designed to improve care for patients with complex needs - Commit to the philosophy and mission of Elevation Health Partners - Quickly become a subject matter expert and thought leader in a domain that may be new to the Consultant. Physical and Mental Requirements Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, employee is required to obtain an annual flu shot and complete COVID-19 vaccination. Employee is required to follow CDC guidelines for COVID-19 in work related activities, including mask wearing, social distancing, and quarantining recommendations. Employee is required to deliver high quality work under pressure and be adaptive to changing business, client and conditions. About Elevation Health Partners We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grantmakers, state and federal agencies, and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system. Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches. Elevation Health Partners is a woman-owned small business that has been supporting safety net providers throughout California for almost two decades and recently expanded services to the state of Michigan. Our master curated, practice transformation coaching model has resulted in improved care and services for low-income and underserved communities. For more information, please visit www.elevationhealthpartners.com classification, Benefits, & Compensation This is an exempt position and will report to the Chief Operating Officer. Candidates must be authorized to work for any US employer. The Principal Consultant is California-based and must reside in the United States within the Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs. The benefits include: Medical, dental, and vision insurance, 401(k) retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of the employee benefits program provided by Elevation Health Partners. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice. Elevation Health Partners is committed to paying competitive wages. The Principal Consultant role corresponds to a level with an annual full-time salary of $130,000-$175,000, depending on the candidate's education (Bachelors or Masters) and years of experience.

Practice Transformation Consultant (Temporary) Job Summary The Practice Transformation Consultant will work to improve patient care by implementing prescribed evidence-based care management and practice transformation strategies. Will work with Federally Qualified Health Centers (FQHCs), physicians and other patient care providers in meeting quality performance objectives through data collection, data analysis, process outcome evaluation, and other PDSA rapid cycle quality improvement methods. Will work independently in carrying out the goals of the project, working collaboratively with practices, other consultants, health plan divisions and departments, government, and community collaborators. Essential Functions - Implement strategies such as quality improvement interventions, empanelment, care teams, QI dashboards, workforce strengthening, care coordination and other practice level changes - Assist and monitor assigned practices in the implementation of QI initiatives and processes PDSA cycles - Improve performance on HEDIS measures and P4P programs - Develop care coordination protocols, including social linkages - Work directly with lead physicians and their staff to address issues related to quality improvement and care processes within their practices - Research and educate practices about models of best practice and replicate model elements as needed in the practices - Implement measures and develop tools to gauge a practice’s ability to carry out QI processes, such as disease management process flow charts and protocols for case management and care coordination - Gather appropriate data from QI reports, audits, and/or outside sources and share with physicians and their practice staff - Actively participate in project steering committee meetings - Perform required medical chart audits and enter results into appropriate databases to facilitate retrieval and analysis by local project - Assist in implementation of QI initiatives and processes at the practice level - Work directly with providers to assist them in the development of disease management initiatives and protocols - Provide staff training as needed to implement QI processes and initiatives Knowledge, Skills and Abilities Work Related Experience - Practice coaching / transformation - Quality measurement, population health management - Lean/process improvement and data flow analysis - Change management - HEDIS measures, P4P programs - Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient Centered Medical Home (PCMH) or related experience - Care teams - Social linkages, SDOH - Claims and technical systems - Working knowledge of clinical, coding, business operations, and IT reporting - Comfortable with public speaking and making presentations - Developing and improving provider and health plan policies and procedures Communication and Interpersonal Skills - Ability to communicate effectively in writing and verbally with individuals at all levels of health care provision; summarize information and instructions for clarity and understanding - Analytical, creative and takes innovative approaches to solving problems - A positive, people-oriented and energetic attitude - Ability to work in a rapidly changing and fast-paced environment - Self-motivated, highly organized and able to prioritize and manage multiple tasks - Ability to anticipate and identify ever -changing needs for the practices as they arise Project Leadership and Execution - Ability to establish and maintain strong working relationships and achieve results by working collaboratively with others - Ability to expertly manage projects, including the ability to manage people and time resources - Ability to meet mission-critical deadlines and to motivate staff to meet these deadlines - Strategic and analytical thinking, problem solving, and presentation skills - Strong organizational skills - Ability to manage quality work and to enforce quality healthcare throughout the organization - Ability to identify barriers to quality healthcare and/or gaps in process that interfere with delivery of quality healthcare Data and Data Quality - Ability to maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA); confidentiality with clinical, management, and other organizational data/information - Experience in electronic medical records, data analytics, data visualization, population health management, business intelligence - Working knowledge of statistical methodologies, desired - Skilled at working with larger data sets, mastery of common programming languages (SQL, SAS, etc.) and low-level facility with programming concepts desirable - Working knowledge of Tableau desirable Job Qualifications - Masters in Public Health degree or higher with at least 2 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care). - Knowledge of Lean methodologies, rapid cycle quality improvement and PDSA models. - Knowledge of primary care practices serving Medi-Cal populations work, FQHCs, and community health centers. Classification, Benefits, & Compensation This is a temporary, part-time, hourly, non-exempt position reporting to the Principal Consultant. This role is project-based and tied to PATH TA Marketplace engagements, with an anticipated duration through December 31, 2026, based on business needs. Employment is at will and may be terminated by either the employee or the Company at any time, with or without cause or notice. This is a remote position operating in Pacific Standard Time (PST). Candidates must be authorized to work for any employer in the United States. Work-from-home arrangements are subject to client and project needs. Temporary employees are eligible only for benefits required by law, including paid sick leave, workers’ compensation, and unemployment insurance, as applicable. They are not eligible for company-sponsored benefits, including health, dental, vision, retirement, or paid vacation and holidays. Elevation Health Partners is an equal-opportunity employer and considers all qualified applicants without regard to protected characteristics under applicable law. About Elevation Health Partners We are a team of quality improvement, public health, and technical health care consultants with a decade of collaboration with policy makers, grant makers, state and federal agencies and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system. Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches.

Job Summary The Lead Practice Transformation Engagement Specialist (Lead PTES) is an exempt, salaried role responsible for leading the design, implementation, and continuous improvement of outreach, engagement, and practice transformation initiatives across client engagements. This role builds on the foundational execution of the Practice Transformation Engagement Specialist by advancing into leadership, strategy, and performance management. The Lead PTES develops standardized workflows, analyzes performance data, leads outreach and engagement initiatives, and mentors staff to ensure high-quality, consistent delivery of services. The Lead PTES operates with a high degree of independence, collaborates cross-functionally with project leadership, PMO, and technical teams, and contributes to enterprise-wide strategy, training, and organizational performance improvement. Essential Functions The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position. Outreach & Engagement Strategy and Execution - Develop and implement standardized outreach and engagement workflows across projects - Lead execution of outreach campaigns and ensure alignment with project and organizational goals - Monitor performance and continuously refine engagement strategies based on data and outcomes Data Analysis & Performance Reporting - Collect, analyze, and synthesize outreach and engagement data to identify trends and opportunities - Develop and maintain reports and dashboards to track performance and inform decision-making - Partner with leadership to define and refine performance indicators aligned with organizational priorities Process Optimization - Lead quality outreach and engagement initiatives, including facilitation of workflow redesign - Identify process gaps and implement targeted interventions to improve performance - Scale successful process improvements across projects and teams Training, Mentorship & Staff Development - Train and mentor PTES staff and other team members on outreach tools, workflows, and best practices - Develop toolkits, SOPs, and training materials to support onboarding and continuous learning - Provide ongoing coaching and support to promote staff development and performance consistency Leadership & Team Oversight - Oversee and coordinate the work of outreach and engagement team members - Delegate tasks, ensure accountability, and maintain quality standards across deliverables - Foster a collaborative, high-performing team environment Strategy & Organizational Contribution - Partner with leadership to design and refine outreach and engagement strategies - Contribute to enterprise-wide initiatives and organizational priorities - Represent Elevation Health Partners in client meetings, strategy discussions, and external partnerships Supervision - May directly supervise Practice Transformation Engagement Specialists (PTES) or Outreach & Engagement team members - Provides direction, coaching, and feedback to support performance and professional development - Supports onboarding, training, and performance evaluation processes - Ensures consistency, quality, and accountability across team deliverables Knowledge, SKILLS, and Abilities KNOWLEDGE OF: - Outreach and engagement strategies across healthcare and consulting environments - Lead generation approaches, including cold outreach, warm introductions, and referral-based engagement - CRM systems and documentation standards, including data entry, tracking, and pipeline management - Communication channels and tools, including email campaigns, LinkedIn outreach, and virtual engagement platforms - Client lifecycle management, from initial outreach through conversion and ongoing relationship management - Healthcare stakeholders, including providers, clinic staff, and organizational leadership - Basic data tracking and reporting concepts to monitor outreach performance and conversion trends SKILLED IN: - Designing and executing outreach campaigns across multiple channels (email, LinkedIn, phone, and virtual meetings) - Developing clear, concise, and compelling outreach scripts and messaging tailored to target audiences - Maintaining accurate and timely CRM documentation, including activity tracking, follow-ups, and pipeline updates - Leveraging LinkedIn and professional networks to identify, engage, and build relationships with prospective clients - Writing professional, effective emails that drive engagement and response - Managing multiple outreach and engagement activities simultaneously while maintaining attention to detail - Project management, including planning, prioritization, and execution of tasks to meet deadlines - Converting leads into engaged opportunities through consistent follow-up and relationship building ABILITY TO: - Communicate clearly, confidently, and professionally with diverse stakeholders across all levels of an organization - Build trust and rapport quickly with prospective and existing clients - Translate outreach efforts into measurable outcomes, including meetings scheduled and leads converted - Manage competing priorities and maintain organization in a fast-paced, deadline-driven environment - Take initiative and work independently while aligning with team and organizational goals - Adapt communication style and outreach strategies based on audience and response patterns - Identify barriers to engagement and adjust approaches to improve conversion outcomes - Deliver high-quality work with strong attention to detail and consistency across all communications SUPERVISION Work is performed under the general direction of a Principal/Director. The Lead Practice Transformation Engagement Specialist develops and executes outreach campaigns aligned with organizational priorities and established protocols. The role exercises a high degree of independence in organizing, prioritizing, and carrying out work, including determining appropriate methods and approaches to achieve objectives. The Lead PTES is expected to manage both routine and complex outreach, engagement, training, and operational activities by applying professional judgment and adapting approaches to meet organizational goals. For new initiatives or special projects, leadership provides overall direction, objectives, timelines, and priorities, while the Lead PTES independently manages execution and follow-through. Work is reviewed periodically by leadership to ensure alignment with organizational goals, quality standards, and policy requirements. The Lead PTES has access to confidential and sensitive information, including intellectual property and client materials, and is expected to maintain confidentiality in accordance with organizational policies and applicable regulations. The Lead PTES may provide direct and/or functional supervision to Practice Transformation Engagement Specialists (PTES) and other support staff. Supervisory responsibilities may include participating in hiring and onboarding, assigning and reviewing work, providing coaching and performance feedback, and supporting professional development, in collaboration with leadership and project teams. PHYSICAL AND MENTAL REQUIREMENTS Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, the employee is required to obtain an annual flu shot, complete COVID-19 vaccination and boosters, and comply with other vaccinations as may be required by the client location. Employees must follow CDC guidelines for COVID-19 or other future communicable diseases that reach pandemic proportion, in work-related activities, including mask-wearing, social distancing, and quarantining recommendations. The employee must deliver high-quality work under pressure and adapt to changing business, clients, and conditions. Job Qualifications - Bachelor’s degree required - 5–8+ years of experience in healthcare consulting, outreach and engagement, practice operations, or related fields - Demonstrated ability to exercise independent judgment and discretion in planning, prioritizing, and executing work in a fast-paced, client-facing environment - Experience designing and implementing outreach and engagement strategies, including lead generation, relationship management, and conversion - Proficiency in CRM and Project Management systems (e.g., Monday.com), including accurate documentation, pipeline tracking, and reporting - Experience using LinkedIn and other professional networking platforms for outreach and relationship development - Strong written and verbal communication skills, including the ability to develop effective outreach messaging, scripts, and professional correspondence - Demonstrated project management skills, including the ability to manage multiple priorities, meet deadlines, and deliver high-quality work independently - Ability to analyze performance data and adjust outreach and engagement strategies to improve outcomes - Experience working with healthcare organizations, including FQHCs, health systems, or health plans preferred - Proven ability to build relationships, influence stakeholders, and drive engagement across diverse audiences - Strong proficiency in Microsoft Office (Excel, PowerPoint). Classification, Benefits, & Compensation This is a full-time, exempt position that reports to the Principal/Director. Must be authorized to work for any US employer. Elevation Health Partners is California-based and operates within the Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs. The benefits for full-time regular employees include Medical, dental, and vision insurance, a 401(k) retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information provides a brief overview of Elevation Health Partners' employee benefits program. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefit plans with or without notice. The Lead Practice Transformation Engagement Specialist role corresponds to an annual salary of $70,000 to $90,000, depending on education, skills, and years of experience. Elevation Health Partners is an equal-opportunity employer committed to diversity and values our differences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law. About Elevation Health Partners Elevation Health Partners is a woman-owned small business that has supported safety net providers throughout California for almost two decades and has expanded services to the state of Michigan. Our master-curated practice transformation coaching model has improved care and services for low-income and underserved communities. We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grant makers, state and federal agencies, and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the healthcare delivery system. Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches. For more information, please visit www.elevationhealthpartners.com

Candidate must reside in usa pacific time zone (pst), Arizona, Colorado, or New york Job Summary The Practice Transformation Consultant will work to improve patient care by implementing prescribed evidence-based care management and practice transformation strategies. Will work with Federally Qualified Health Centers (FQHCs), physicians and other patient care providers in meeting quality performance objectives through data collection, data analysis, process outcome evaluation, and other PDSA rapid cycle quality improvement methods. Will work independently in carrying out the goals of the project, working collaboratively with practices, other consultants, health plan divisions and departments, government, and community collaborators. Essential Functions - Implement strategies such as quality improvement interventions, empanelment, care teams, QI dashboards, workforce strengthening, care coordination and other practice level changes - Assist and monitor assigned practices in the implementation of QI initiatives and processes PDSA cycles - Improve performance on HEDIS measures and P4P programs - Develop care coordination protocols, including social linkages - Work directly with lead physicians and their staff to address issues related to quality improvement and care processes within their practices - Research and educate practices about models of best practice and replicate model elements as needed in the practices - Implement measures and develop tools to gauge a practice’s ability to carry out QI processes, such as disease management process flow charts and protocols for case management and care coordination - Gather appropriate data from QI reports, audits, and/or outside sources and share with physicians and their practice staff - Actively participate in project steering committee meetings - Assist in implementation of QI initiatives and processes at the practice level, including training - Work directly with providers to assist them in the development of disease management initiatives and protocols Knowledge, SKILLS, and Abilities Work Related Experience - Practice coaching / transformation - Quality measurement, population health management - Lean/process improvement and data flow analysis - Change management - HEDIS measures, P4P programs - Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient Centered Medical Home (PCMH) or related experience - Care teams - Social linkages, SDOH - EHR, claims and technical systems - Working knowledge of clinical, coding, business operations, and IT reporting - Comfortable with public speaking and making presentations - Developing and improving provider and health plan policies and procedures Communication and Interpersonal Skills - Ability to communicate effectively in writing and verbally with individuals at all levels of health care provision; summarize information and instructions for clarity and understanding - Analytical, creative and takes innovative approaches to solving problems - Positive, people-oriented, and energetic attitude - Ability to work in a rapidly changing and fast-paced environment - Self-motivated, highly organized, and able to prioritize and manage multiple tasks - Ability to anticipate and identify ever -changing needs for the practices as they arise Project Leadership and Execution - Establish and maintain strong working relationships and achieve results by working collaboratively with others - Expertly manage projects, including the ability to manage people and time resources - Meet mission-critical deadlines and to motivate staff to meet these deadlines - Strategic and analytical thinking, problem solving, and presentation skills - Strong organizational skills - Manage quality work and to enforce quality healthcare throughout the organization - Identify barriers to quality healthcare and/or gaps in process that interfere with delivery of quality healthcare Data and Data Quality - Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA); confidentiality with clinical, management, and other organizational data/information - Experience in electronic medical records, data analytics, data visualization, population health management, business intelligence - Working knowledge of statistical methodologies, desired - Skilled at working with larger data sets, mastery of common programming languages (SQL, SAS, etc.) and low-level facility with programming concepts, desired but not required - Working knowledge of Tableau or Power BI, desired but not required Job Qualifications - Master’s degree in public health, or related field with at least 2 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care) - OR bachelor’s degree in public health, or related field with at least 4 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care) - OR Medical Assistant Certification, or related certification with at least 2 years of supervisory experience - OR at least 4 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care) - Knowledge of Lean methodologies, rapid cycle quality improvement and PDSA models - Knowledge of primary care practices serving Medi-Cal populations work, FQHCs, and community health centers Physical and Mental Requirements Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, employee is required to obtain an annual flu shot and complete COVID-19 vaccination. Employee is required to follow CDC guidelines for COVID-19 in work related activities, including mask wearing, social distancing, and quarantining recommendations. Employee is required to deliver high quality work under pressure and be adaptive to changing business, client and conditions. About Elevation Health Partners We are a passionate team of quality improvement, public health, and technical health care consultants with close to two decades of collaboration with policy makers, grant makers, state and federal agencies and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system. Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches. Elevation Health Partners is a woman-owned small business that has been supporting safety net providers throughout California for almost two decades and recently expanded services to the state of Michigan. Our master curated, practice transformation coaching model has resulted in improved care and services for low-income and underserved communities. For more information, please visit www.elevationhealthpartners.com classification, Benefits, & Compensation This is a full-time, exempt position and will report to a Principal/Director. Candidates must be authorized to work for any US employer. The Practice Transformation Consultant must reside in the United States within the Pacific Standard Time (PST) time zone, Arizona, or New York. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs. The benefits for full-time regular employees include: Medical, dental and vision insurance, 401k retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of the employee benefits program provided by Elevation Health Partners. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice. Elevation Health Partners is committed to paying competitive wages. The Practice Transformation Consultant role corresponds to a level with an annual salary of $70,000 to $115,000 depending on education and years of experience.