Elevate Eyecare

• Oversee administrative and managerial functions at optometry offices • Support VP of Operations for consistent patient and customer experience • Daily oversight of office staff and operations • Collaborate with leadership team on performance targets and budgeted goals • Optimize staff scheduling for office employees • Develop policies and procedures to ensure compliance • Implement procedures for successful operations around payroll, billing, and scheduling • Address employee relations issues • Achieve business goals and profitability objectives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a District Manager to oversee the administrative and managerial functions for a growing number of optometry offices. The primary goal of this position is to support the VP of Operations in ensuring the delivery of a consistent, high-quality patient and customer experience in a fast-paced retail, lab, and optometric environment. This position requires a goal-oriented person with a strong background in leadership, growth, and knowledge of day-to-day office operations and staff management. - Daily, direct oversight of office staff and operations in assigned district - Supports recruiting, hiring, and training of office staff across multiple offices - Collaborates with the leadership team on the achievement of performance targets & budgeted goals - Oversees the optimization of staff scheduling for office employees - Develops policies and procedures to ensure compliance with legal and regulatory requirements - Implements procedures to ensure the successful operations of the office around payroll, billing, and staff scheduling - Partners with the leadership team in addressing employee relations issues - Achieves business goals, revenue, and profitability objectives through a respectful, forward-thinking, and motivational style Qualifications - Relevant experience in optometry, or retail optometry operations - Leadership capabilities including the ability to manage people, budgets, and operations - Solution-oriented, with the ability to independently manage multiple workstreams simultaneously - Ability to solve complex problems under pressure - Strong communication and organization skills - Ability to balance attention to detail with swift execution - Must be willing to travel between office locations - Knowledge of performance evaluation metrics and principles - Sound understanding of optimization of store operations and standards for success - Ability to perform all aspects in regard to optical prescriptions, measurements, product knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders - LDO preferred but not required Requirements - A minimum of 5 years of experience as an Optician is an absolute requirement, to be considered for this role Location Columbia, South Carolina (Remote) Department Optical Employment Type Full-Time Minimum Experience Manager/Supervisor Compensation DOE

• Manage weekly, bi-weekly, monthly, and quarterly reporting cadences • Field operating compliance • Accounts receivable reporting compliance • Identify gaps and escalate risks proactively • Track participation and compliance for field training initiatives • Provide visibility into operations training attendance, completion, and impact tracking • Review and ensure doctor schedules are entered accurately to support payroll • Build and maintain operational doctor templates and trackers • Maintain all operations tracking files and other key dashboards • Support meeting preparation (Quarterly regional director meetings, leadership sessions) • Assist in workflow documentation and process mapping • Improve and streamline reporting systems over time • Maintain open requisition reporting and status visibility • Support L10 preparation and reporting visibility • Prepare analysis reports for field leaders • Propose workflow and process improvements • Partner with Regional Directors & Regional Doctor Leaders to ensure follow-through • Ensure visibility to Director of Operations

• Provide personalized eyewear consultations considering patients' style preferences • Educate patients on lens options, coatings, and enhancements • Conduct frame adjustments to ensure optimal comfort and fit • Collaborate with optometrists to align lens recommendations

• Own and oversee all specialty service programs across the organization. • Set and manage annual revenue, profit, and growth targets. • Build and maintain ROI models, dashboards, and reporting for digital optometry and dry eye services. • Collaborate with Finance and Supply Chain to manage pricing, vendor rebates, and profitability tracking. • Standardize processes across digital optometry locations, dry eye clinics, and future specialty service lines. • Monitor scheduling accuracy, exam coding, capture rates, referral outcomes, and treatment plan conversions. • Improve utilization of specialty equipment (e.g., LipiFlow, IPL, diagnostic technologies). • Ensure General Managers and field teams receive proper training and adhere to organizational policies. • Lead implementation of company-wide selling strategies within specialty service locations. • Ensure consistent delivery of exceptional patient experiences and specialty brand standards. • Establish staffing and performance benchmarks for specialty offices. • Conduct weekly 1:1 meetings with the Director of Operations, Sr. VP of Optometry, RDLs, RDs, and other leaders as needed. • Partner with RDLs and ODs to refine treatment protocols and patient care pathways. • Review clinical outcomes and drive improvement strategies. • Collaborate with Marketing on patient education initiatives and specialty service awareness campaigns. • Provide active coaching to General Managers, District Managers, Regional Directors, and Regional Doctor Leaders. • Support development of local specialty teams in a collaborative, inclusive environment. • Oversee continuing education initiatives within specialty offices. • Partner with Learning & Development to create and refine training resources and tools. • Lead, mentor, and develop specialty service managers. • Coordinate specialty training for GMs, ODs, and technicians using internal Subject Matter Experts.