ecoATM | Gazelle

Role Description This position is responsible for providing in-depth ecoATM technical support to the field operations teams and customers on hardware and software related issues. This Machine Support Agent II position is the second tier of technical support for all ecoATM kiosk locations throughout the United States and Puerto Rico. - Provide second-level technical support to field staff in resolving kiosk issues generated via a ticketing system or escalated via first-level technical support team, and provide support to field technicians via phone. - Perform in-depth technical troubleshooting to correct escalated kiosk-related issues by using system tools to diagnose hardware, software, and other machine-related issues. - Educate, support, and mentor field staff and Machine Support Agents on kiosk hardware/software best practices. - Provide feedback and follow-up on kiosk issues; escalate unresolved issues to the appropriate group. - Document, track, and monitor problems to ensure timely resolution. - Assist with technical support initiatives, support internal departmental processes, systems, or special projects as required. - Perform other job-related duties as delegated by the leadership team. Qualifications - High school Diploma or GED required; additional technical certification preferred. - 1+ years of Machine Support Tech experience OR 2+ years of computer operations, network, communications, or related technical support strongly preferred. - 1+ years of experience with advanced system file configuration, software installation and configuration, hardware knowledge, etc. required. - 1+ years of customer service experience required; prior help desk or technical support experience required. - 1+ year of experience with ticket tracking software and technical documentation required. - Must be available to work nights, weekends, and holidays as the department provides 16 hours a day, 7 days a week support. Requirements - Excellent customer service, interpersonal, and communication skills with high attention to detail. - Strong troubleshooting, problem-solving, and multi-tasking abilities. - Ability to work independently within established process and direction guidelines. - Efficient time management practices and ability to prioritize work. - Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.). - Basic skills with Microsoft Office. - Basic knowledge of iOS and Android systems preferred. - Ability to adapt in a fast-paced, collaborative, and changing environment. Benefits - Compensation for this position is $21.00 - 22.50/hr with additional benefits. - This position may also be eligible for short-term and long-term incentives based on individual and company performance.

Role Description We are hiring a Staff Product Manager to own the User Experience at our kiosks; responsible for collecting upwards of 20k phones a day. This is a senior individual contributor role reporting to the Senior Director of Product, accountable for the efficiency of kiosks, measured by funnel rates that prove we are getting more customers successfully through the complete transaction. This is the highest visibility product role we have at ecoATM. You will work cross-functionally with software development engineering, hardware, data, and operations teams to push our kiosks towards fully automated operation. What You’ll Own - The end-to-end product roadmap for the kiosk software experience. - Conversion - measurable improvement in the rate at which customers complete their transaction at our kiosks. - Operational Effectiveness as the customer experiences it - vested interest in keeping kiosks in service, cash replenished, and fully functional. - The pre-kiosk journey – partner with our web and app teams to find innovative ways to simplify the user experience even before customers arrive at the Kiosk. - Full product ownership – you own metrics across the entire Kiosk User Experience, not just key metrics. Provide clear and visible insight to the whole org and leadership; what’s working, what’s not, what needs immediate attention, etc. Key Responsibilities - Size opportunities across kiosk performance to ensure prioritization truly solves the biggest problem. - Be a master of saying no, with clear articulation and data that backs reasoning. - Partner with Engineering (Hardware and Operations when relevant) to improve critical steps of the kiosk experience; including but not limited to connecting a device, evaluating a device, removing FMI and other accounts, ID verification, etc. - Collaborate with Data & Analytics to ensure performance and change is measured, credible and solidified with data. - Ensure awareness across the company, the kiosk impacts all departments differently, all need to be completely aware of strategy, roadmap, wins, failures and prioritization strategy. - Travel approximately once per quarter to observe customers, study kiosk function, and partner with various departments to improve and evolve the kiosk experience. Qualifications - 8+ years of product management experience in software development. - Experience building user experiences for a physical product (e.g. Self-service checkout, ordering kiosks, POS, etc.) - A track record of owning key revenue generating metrics. - Strong analytical capability and comfort defining (or evolving) operational KPIs with data teams. - Demonstrated ability to operate as a senior IC in a cross-functional, execution-focused environment. - Experimentation mindset with real history of A/B tests that substantiate incremental gains. What Success Looks Like - Continued progression in kiosk conversion rate. - Strong cross-functional trust and execution discipline. - Clear and concise ownership of kiosk metrics, fluent ability to explain what funnel data means to the customer. - Full circle understanding of prioritization between complex and intertwined needs, fluent in articulation of what is and is not being done. Location Remote - must reside in the United States. Travel approximately once per quarter. Compensation Salary Range: $176,700 - $227,600/yr. This position may also be eligible for short-term and long-term incentives based on individual and company performance. Base pay offered may vary depending on job-related knowledge, skills, and experience. Company Description Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

Company Overview (Who are we? Why should you join us?) At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors Position Overview We are looking for a Senior Functional Analyst to drive the scalability of our Oracle EBS enterprise architecture. As we transition to R12.2.15 you will be responsible for building a high velocity operating environment that supports multi region expansion. Your expertise in subledger accounting and global enterprise structures will be the foundation upon which we will continue to evolve our API ready finance technology platform. The ideal candidate brings strong hands-on configuration experience across cost management, item master, inventory and intercompany flow. You should have proven ability in leading enterprise-wide initiatives in multi-currency and multi-region environments. Key Responsibilities Enterprise Structures & Operating Units - Design, implement, and maintain global legal entity, ledger, operating unit, and inventory organization structures in Oracle EBS R12.1.3 / R12.2.15 - Architect and govern multi-org access control (MOAC) and MO, security profiles across complex multi entity environments - Optimize enterprise setups to support multi-org, multi-currency, and regional compliance requirements - Establish and enforce global configuration governance, standards, and change control for enterprise structures Financial Integrations (AP/AR/GL/SLA) - Interorg and intercompany transfers and accounting processes - Monthly forecast and budget roles - Month and year end close activities - Ensure alignment across GL, SLA, AME and accounting rules to maintain subledger balance Costing and Subledger Accounting - Configure and support average costing methodologies - Ensure seamless inventory transactions between SLA and GL - Diagnose and resolve cost variance, transaction errors and inventory valuation issues Inventory and Order Management - Lead functional configuration and optimization of - Inventory Organizations - Subinventories and Locators - Picking and Put-Away rules - Lot and Serial controls - Item Master structures, templates, and attributes - Advanced Pricing and Order Management flows - Ensure inventory design supports operational efficiency, traceability, and accurate financial valuation Project Delivery & Enhancements - Lead functional designs, testing (SIT/UAT), training, cutover planning, and support - Drive improvements around transaction accuracy, inventory close cycle time, and accounting integrity - Act as functional SME for integrations, data conversions, and cross-module impacts (INV/OM/PO/AP/AR) Required Qualifications - 8–12+ years functional experience with Oracle EBS R12.1.3/R12.2.15 (INV, Costing, BOM/WIP basics, OM/PO exposure) - Extensive hands-on configuration of Operating Units, Inventory Organizations, and multi-org setups - Deep experience with SLA, Cost Management, Intercompany/interorg flows, SLA rules and accounting impacts - Strong understanding of period close processes, reconciliation, and audit requirements - Excellent documentation skills, cross-functional collaboration, and solution delivery leadership Preferred Qualifications - Comprehensive experience with financial modules - SQL skills for troubleshooting (not a developer role, but analytical) - Experience with global rollouts across multiple regions - Knowledge of SOX and ITGC controls - Bachelor’s degree in computer science or related field - Experience with Agile development process utilizing Jira - Strong collaboration skills, working with multiple teams in various locations Core Competencies - Strong functional ownership and architecture mindset - Ability to work in complex multi-entity environments - Data-driven approach to inventory accuracy and valuation - Clear communication with technical teams and business stakeholders - Ability to simplify complex operational and accounting scenarios Nice to have - Oracle certification Business Travel (How much will you travel?) <5% Location (Where will you be working?) Remote, USA Pay Range (How much might you earn in your base salary?) $125-$150k + Bonus Potential Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

ecoATM is seeking a strategic and experienced Director of Account Management, based in the Bentonville, Arkansas area, to lead and expand partnerships across our most strategic retail accounts. This highly visible, customer-facing leadership role will drive revenue growth, retention, and operational excellence across some of ecoATM’s most important channel relationships. Own account strategy, deepen executive partnerships, and identify expansion opportunities including new kiosk placements, performance optimization, and incremental revenue streams. Develop and execute comprehensive account strategies that strengthen relationships, drive long term value, and deepen ecoATM’s integration within each retailer. Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations. Serve as senior liaison to cross functional leaders within strategic retail partners. Drive profitable growth across assigned accounts by identifying new opportunities and optimizing underperforming locations. Expertly access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities. Lead joint business planning and deliver data driven quarterly business reviews. Manage complex escalations with urgency and professionalism. Collaborate closely with marketing, analytics, legal and regulatory teams. Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Manage account level forecasting and financial performance. Serve as the voice of the retailer within ecoATM.